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XUL Runner Error

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message: XUL Runner Erro… (read more)

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Asked by raem.kauai 6 months ago

Answered by raem.kauai 6 months ago

  • Solved

Error message will not let me open Firefox

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Do… (read more)

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Does anyone know how I can fix this? Deb PS I need simple instructions, I'm not terrible techy.

Asked by Deborah Lief 4 days ago

Answered by TyDraniu 4 days ago

  • Solved

Google Sheets - Scrolling Issue

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll … (read more)

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll back up. I have to use CTRL+Home and then the arrow keys to go down the rows. This appears to be only on Firefox. I tried a different browser and it worked fine.

Asked by Maria Quetell 2 weeks ago

Answered by Sean Thomas 1 week ago

  • Solved

Can't open Firefox - error re "platform version '120.0.1'

Hello, Clicking to open Firefox gives me the following error message: Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= … (read more)

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

Asked by Julie 3 months ago

Answered by Terry 3 months ago

New PDF Editor

How do I perform very basic editor functions like add/remove/move a page in the new Firefox PDF document editor? I am in the Mainstream Firefox 124.0.1 64-bit. Thank You,… (read more)

How do I perform very basic editor functions like add/remove/move a page in the new Firefox PDF document editor? I am in the Mainstream Firefox 124.0.1 64-bit. Thank You, David

Asked by Drone 6 days ago

Last reply by zeroknight 6 days ago

Suddenly no sound on rumble.com (March 24 2024)

Yesterday I was playing videos on rumble fine. Sat my laptop down, picked it back up after waking up and suddenly no sound on any rumble.com video. Youtube plays video an… (read more)

Yesterday I was playing videos on rumble fine. Sat my laptop down, picked it back up after waking up and suddenly no sound on any rumble.com video. Youtube plays video and audio fine. So does X and truth social. In fact, any website plays audio EXCEPT rumble.com. Its not Windows related. Its firefox related. I installed Chrome and rumble.com plays with sound fine. I uninstalled firefox and reinstalled and that didnt fix it. I have rumble installed via WebCatalog an it plays videos and audio fine. I then installed Firefox nightly and never signed in or anything and still rumble isnt playing sound. Its rumble+firefox=no sound. And it appears to be happening to others too on other help forums. DOES ANYONE KNOW HOW TO FIX THIS?

Asked by Human 4 days ago

Last reply by zeroknight 17 minutes ago

connect to site

when i type site url or chose from dropdown the error message Hmm. We’re having trouble finding that site. We can’t connect to the server at cciawards.za.. If you ente… (read more)

when i type site url or chose from dropdown the error message Hmm. We’re having trouble finding that site.

We can’t connect to the server at cciawards.za..

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Asked by iwor112 4 weeks ago

Last reply by jonzn4SUSE 4 weeks ago

Unable to hold backspace to delete multiple characters in certain text boxes

Recently, I have been unable to hold down backspace to delete multiple characters in certain text boxes in Firefox. Namely, in the EndeavorOS forum post text box, Google … (read more)

Recently, I have been unable to hold down backspace to delete multiple characters in certain text boxes in Firefox. Namely, in the EndeavorOS forum post text box, Google Docs, and the google search box. I am not experiencing this issue with any other app, and in chrome, with the same pages, the issue doesn’t occur. The issue also does not occur in the URL box or the forum post text box here. The issue still occurs in troubleshoot mode.

Asked by enderthexenocide 4 days ago

Last reply by zeroknight 1 day ago

Remote Desktop Stops Web Players From Playing (Audio & Video)

When running a remote desktop connection, if the the remote computer has a web player running (YouTube, Spotify, SoundCloud, etc.) it will stop playback and audio will st… (read more)

When running a remote desktop connection, if the the remote computer has a web player running (YouTube, Spotify, SoundCloud, etc.) it will stop playback and audio will stop outputting from the remote computer.

However, you can hit play again on the web player and it will resume playing. But once you end your remote desktop connection the player will stop again and all audio or video output

There is a post here (https://mzl.la/3Pg6xU3) that stated you can change "security.sandbox.content.level" value to "2" but this did not work.

Any ideas?

Asked by user10x59 3 weeks ago

Files failing to download

All of the files I try to download fail immediately. Even extensions will not download on firefox. I have uninstalled and reinstalled and checked the download location. D… (read more)

All of the files I try to download fail immediately. Even extensions will not download on firefox. I have uninstalled and reinstalled and checked the download location. Downloads work on other browsers such as Chrome fine but nothing will download on Firefox.

Asked by maryam.sufi 1 week ago

Last reply by cor-el 6 days ago

ctrl+w not closing tabs

ctrl+w stopped working. I can no longer close tabs in firefox using this shortcut. I have tried using the shortcut add-on but no matter what combination i use with ctrl+*… (read more)

ctrl+w stopped working. I can no longer close tabs in firefox using this shortcut. I have tried using the shortcut add-on but no matter what combination i use with ctrl+* nothing will close tabs. i know i can use ctrl+F4 but this is very annoying. What happened and is anyone else having this issue??

Any ideas would be so helpful. Did I turn off something on windows??

Asked by Dgunn 2 months ago

Last reply by Dgunn 2 months ago

  • Solved

Suddenly cant delete emails in outlook.live.com

Starting this morning I suddenly cant delete or mark emails as read in Outlook.live.com. Even if I open an email, and it appears as read after that, if I refresh or leave… (read more)

Starting this morning I suddenly cant delete or mark emails as read in Outlook.live.com. Even if I open an email, and it appears as read after that, if I refresh or leave the page and come back, its marked as read again.

I tried dropping all add-ons (a kill switch to drop all add-ons and re-activate them is still a feature I feel Firefox needs, I have to click every single one of them every time) to no avail.

I was in the process of writing this question on the Microsoft forums (which is usually like whizzing in the wind) when I thought to try a different browser. I had zero issues and Outlook.live.com worked perfectly normal on Microsoft Edge.

This HAS to be a bug in a recent update in Firefox

Asked by Adrenoreceptor 2 months ago

Answered by Adrenoreceptor 2 months ago

  • Solved

Spotify webplayer on Firefox is unuseable after updating to latest version

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it." I will play … (read more)

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

Asked by kit 4 months ago

Answered by zeroknight 4 months ago

Problem logging in, "Entry Point not Found"

Clicking on Firefox icon to log in I receive following message and gray screen. firefox.exe - Entry Point Not Found " The procedure entry point Flush could not be located… (read more)

Clicking on Firefox icon to log in I receive following message and gray screen. firefox.exe - Entry Point Not Found " The procedure entry point Flush could not be located in the dynamic link library C:\Program Files (x86)\Mozilla Firefox\xul.dll." Followed by another pop-up. "Could not load XPCOM" There was an automatic up-date several days ago and I have had this problem ever since. Is there a fix?

Asked by John Vivian 5 months ago

Last reply by cor-el 5 months ago

Problems processing payments via Cashflows payment gateway service using Firefox…

I previously was able to access a number of websites without any issue. None of these websites were using the Cashflows payment service to process payments at that time. … (read more)

I previously was able to access a number of websites without any issue. None of these websites were using the Cashflows payment service to process payments at that time. However, since then, I have noticed that any time a website switches to using this service, I am unable to complete payment processes from that point onwards. Sometimes, this results in my cards being blocked, however 99% of the time, I don't even get as far as entering my card information before the system fails. Failure most commonly occurs at the junction between the retailer and Cashflows on transferring from retailer's order checkout page to Cashflows' card data entry page.

Like I said, I can make payments without issue on any other website. It is just Cashflows I have problems with here in the UK on any website that has installed this system.

Cashflows says it's nothing to do with them, and blames my setup with Firefox. And the retailers concerned take Cashflows' position on this, leaving me feeling like a ping-pong ball because after all, I am able to make purchases just as normal anywhere else and I hadn't made any changes to my system/Firefox setup in any way. The only change was when Cashflows suddenly became the payment merchant.

I also find this quite concerning, as Cashflows appears to be gaining wider market ground with smaller businesses, its target market currently. I rely on the Internet for all my essential purchases due to disability, hence being able to access payment services is absolutely vital as part of that. I have always preferred to use Firefox for privacy and data security reasons, and because I find it more accessible than most other browsers (although blocking the Dragon extension has really impacted my use of the browser since, and is not at all helpful. It is far from 100% voice accessible in its current state). I do not wish to be forced to use privacy-invasive browsers such as Chrome and Edge.

I have tried all the usual, including deleting cookies, removing all the extensions, clearing out the cache, setting up a brand-new clean profile with no settings changed or extensions added, etc. None of these change the outcome. Either way I am unable to process any payment with Cashflows using Firefox.

I'd like to know if there is an explicit block on Cashflows due to any security issues that Firefox may have identified. Is there a way to find this out please? Or, is there another reason that is already known about? It's really frustrating that I can't get the retailers to take this issue seriously, nor Cashflows itself.

Above all, what is Firefox doing about these growing issues?

Asked by BlueTurtle 1 month ago

Last reply by BlueTurtle 1 month ago

Start of Firefox is slow. Startup-Time between 35 seconds and 2 Minutes

Hello, the Startup of our Firefox is slow on some Machines. With Developer-Tools enabled we don´t see any activity in the Network Tab until the Page starts to Load after… (read more)

Hello,

the Startup of our Firefox is slow on some Machines. With Developer-Tools enabled we don´t see any activity in the Network Tab until the Page starts to Load after 35 - 120 seconds.

What we did to determine the Problem so far:

  • disabled Anti-Vir
  • Disabled VPN-Client and tried connection via LTE-Hotspot to bypass company Network and Firewall
  • Changed DNS to 8.8.8.8 and 9.9.9.9
  • Deleted Cache
  • Changed Startup-Page
  • Disabled Secure DNS in Firefox Settings
  • Disabled all GPOs on Workstation and deleted policies.json so no Policies got applyed
  • deleted Startup-Cache and enabled secure-start in about:support
  • reinstalled Firefox
  • changed from up to date ESR to latest Release
  • Users Temp and Windwos-Temp deleted

No Problems on another similar Workstation with same Firefox Release.

I wonder if there is any startup-debugging capability.

Asked by Crofex 4 days ago

Last reply by Crofex 3 days ago