• Solved

78.0.1 update: extensions still visible under add-ons but have vanished from top bar

Firefox upgraded to 78.0.1 but my extensions are now inaccessible/invisible. They show as enabled in the about:add-ons tab but no longer appear at the top of the main wi… (read more)

Firefox upgraded to 78.0.1 but my extensions are now inaccessible/invisible. They show as enabled in the about:add-ons tab but no longer appear at the top of the main window - so I casn no longer access them.

Asked by anharker 4 days ago

Answered by cor-el 4 days ago

  • Solved

Version 77 big problem

Today when I started Firefox it auto-updated to version 77, and all web-pages looked like a mess of weird symbols like the ones in the screenshot I attached. I tried disa… (read more)

Today when I started Firefox it auto-updated to version 77, and all web-pages looked like a mess of weird symbols like the ones in the screenshot I attached.

I tried disabling all addons and plugins, and some other stuff but nothing worked.

So I downgraded to 76.0.1 and everything works fine, it's definetly a problem with version 77.

I guess I won't be updating until I know this problem was adressed.

Asked by bayus.firestorm 1 month ago

Answered by bayus.firestorm 4 days ago

  • Solved

Updated to 78.0.1 (64-bit)

Just updated to the latest version but when I load up Firefox and select a website, it isn't loading the page. I've tried other browsers and these work. I've cleared my c… (read more)

Just updated to the latest version but when I load up Firefox and select a website, it isn't loading the page.

I've tried other browsers and these work.

I've cleared my cache and history and reset my connection and still the same, won't load a page.

Asked by chris_godfrey01 4 days ago

Answered by FredMcD 4 days ago

  • Solved

Almost every site is broken in Firefox 77

I just upgraded to Firefox 77, x64, Windows 10 2004. Firefox 76 already broke LockWise - https://support.mozilla.org/en-US/questions/1287008 Now Firefox 77 breaks 99% of … (read more)

I just upgraded to Firefox 77, x64, Windows 10 2004.

Firefox 76 already broke LockWise - https://support.mozilla.org/en-US/questions/1287008

Now Firefox 77 breaks 99% of all websites. (See attached screenshot.) www.example.com www.google.com www.wikipedia.org etc

Somehow, support.mozilla.org works, UNTIL I try to log in.

I've tried incognito mode, safe mode, etc. When I change charset of the page, the text displays differently, but it's still a useless mishmash.

--- BUT --- when I open developer tools, click the HTML request and click the Response tab, the HTML renders correctly there.

Asked by milan2 1 month ago

Answered by cor-el 1 month ago

  • Solved

how do I return to same location on bookmark after opening link instead of returning to top of bookmark?

Example.... I am in main bookmark page. Scroll down to middle of bookmark and select a bookmarked website. Click on website to view. Then click on upper left hand corne… (read more)

Example....

I am in main bookmark page. Scroll down to middle of bookmark and select a bookmarked website. Click on website to view. Then click on upper left hand corner arrow and it returns me to the top of the bookmark page, rather than returning to the same location of the bookmark.

Disabled all the plugin, cleared cache, history, etc., and still get the same results. Really frustrating to have to scroll down the bookmark page to get to the website.

Never had this problem until installing v. 75 and 76.

Asked by eastof111 2 months ago

Answered by jscher2000 3 weeks ago

  • Solved

Unable to access some of the pdfs in latest version of firefox in windows10

I am currently using Firefox version 77.0 in windows 10. I noticed few things that when I try to open some of the PDFs it shows "This PDF document might not be displayed … (read more)

I am currently using Firefox version 77.0 in windows 10. I noticed few things that when I try to open some of the PDFs it shows "This PDF document might not be displayed correctly" and just blank white page shows up (image included).

I use few extensions which I disabled them completely when I read PDF but still I am unable to access PDF. While same PDFs are easily readable by other browsers like Chrome or Edge.

Please let me know is it a bug or there is some settings to tweak. Thanks in advance.

Asked by Ishan Pandey 1 month ago

Answered by ARMAN KHAN 1 month ago

  • Solved

Find a file that downloaded with Firefox but Firefox says the file moved or deleted

Hello , recently I wanted to download a file from the internet , so I clicked on the download link , and Firefox download manager show two options that are OPEN or SAVE ,… (read more)

Hello , recently I wanted to download a file from the internet , so I clicked on the download link , and Firefox download manager show two options that are OPEN or SAVE , I mistakenly clicked on OPEN and the download process started , after the download finished the downloaded file opened in temp directory and I closed it , next time that I wanted to open the downloaded file it wasn’t in the download folder and the Firefox download tab said that the file moved or deleted ,So my question is that is there a way to locate this file ? , I checked the Temp file but I couldn’t find it , if there is a way to find this file , please tell me .

Thanks for your time .

Asked by Darlin 1 month ago

Answered by cor-el 1 month ago

  • Solved

I have updated to Firefox 76 and lost the customised size of the search bar/box (now too small)?

I have updated to Firefox 76 and lost the customised size of the search bar/box (now too small)? I went back to the default, dragged and resized the bar but it returned b… (read more)

I have updated to Firefox 76 and lost the customised size of the search bar/box (now too small)? I went back to the default, dragged and resized the bar but it returned back to the smaller size?

Asked by gary.s.shaw 2 months ago

Answered by Patrelle 1 month ago

  • Solved

Firefox has suddenly stopped working for me after 2 years on this computer. Is Windows10 blocking it?

Firefox is my default browser. This week, when I click on its icon nothing happens. Explorer works OK but I prefer to use Firefox. I have reinstalled Firefox but to no av… (read more)

Firefox is my default browser. This week, when I click on its icon nothing happens. Explorer works OK but I prefer to use Firefox. I have reinstalled Firefox but to no avail. What do I do? Why am I having this problem?

Asked by TOMO111111111 2 months ago

Answered by Andrew 2 months ago

  • Solved

Problem with Chase bank on line bill pay

I saw another complaint about BofA with the same problem. On line bill pay will not work with Firefox. I logged on to Chase with Edge and it worked. It lets you put in th… (read more)

I saw another complaint about BofA with the same problem. On line bill pay will not work with Firefox. I logged on to Chase with Edge and it worked. It lets you put in the information but when you submit it comes back with a blank screen and never finishes with Firefox. Help

Asked by jaw20002 2 months ago

Answered by FredMcD 2 months ago

  • Solved

My logins.json is empty after synchronized the account and I don't have old logins.json (no corrupt)

I upgrade Firefox Desktop, and succendly no logins sites available. No corrupt and the logins.json is empty. I don't have old logins.json to try. How can i recover the lo… (read more)

I upgrade Firefox Desktop, and succendly no logins sites available. No corrupt and the logins.json is empty. I don't have old logins.json to try. How can i recover the logins.json?

Asked by mynotas 2 months ago

Answered by cor-el 2 months ago

  • Solved

Firefox is blocking my access to my car insurance i can't get it to unblock it

I've tried to access my car insurance from the sign in but Firefox blocks it and won't allow me to enter even when I click on allow it. I was able to access the site with… (read more)

I've tried to access my car insurance from the sign in but Firefox blocks it and won't allow me to enter even when I click on allow it. I was able to access the site with another browser (Microsoft Edge) and while I was there I changed my user name and password then tried again on Firefox afterwards with the same results as before. I tried disabling the enhanced tracking and that didn't work I don't know what else I can do . basically tried all the suggestions from your help section. what do I do?

Asked by guitarwizard456 2 months ago

Answered by cor-el 2 months ago

  • Solved

Firefox 75 can't access accounts at Discover.com

I have Windows 10 at current maintenance and Firefox 75 -at current maintenance. I have no problem with any other website, and the Discover website was fine until Mon Ap… (read more)

I have Windows 10 at current maintenance and Firefox 75 -at current maintenance. I have no problem with any other website, and the Discover website was fine until Mon Apr. 13. Now it says my accounts cannot be accessed.

Discover support says it is a problem with Firefox Java settings, but I cannot find anything about Java in the options. They had me restart the PC and clear cache and cookies in Firefox, but neither solved the problem.

I can access these accounts successfully with Internet Explorer and Microsoft Edge, so it looks like something in Firefox IS the problem. From previous support entries it looks like you have had similar issues in the past, so looks like that problem is back.

How soon can I expect this to be fixed? Firefox is my default browser, and I hate to have to use a different browser for just one website.

Asked by Barry Jedrick 2 months ago

Answered by FredMcD 2 months ago

  • Solved

I am having the same issues as many others with "payPal" I tried the fix that said to change the setting to "false" but was already set that way. Any ideas?

I am having the same issues as others with "PayPal" on websites. I tried the solution that was listed about checking/changing the privacy setting to "false" but mine was … (read more)

I am having the same issues as others with "PayPal" on websites. I tried the solution that was listed about checking/changing the privacy setting to "false" but mine was already set that way. Any other ideas?

Asked by paulattanasio 2 months ago

Answered by FredMcD 2 months ago

  • Solved

massive bookmark listings. would take months to work through and remove bad bookmarks.

started using mozilla / firefox ages ago. over time my list has gotten so huge i need to manage it. i am sure i have duplicates and the recent update i did in November im… (read more)

started using mozilla / firefox ages ago. over time my list has gotten so huge i need to manage it. i am sure i have duplicates and the recent update i did in November imported backups and imported bookmarks from other browsers. some i need and some i do not. it would take weeks for me to go through and move the ones i want and deleted invalid ones. i can only spend maybe 10-20 minutes a day trying to look at the bookmark list. it is so massive that it like trying to read a thousand page novel one page a day. i need to trim it down and remove duplicated marks and manage folders.

Asked by TsDeane 2 months ago

Answered by FredMcD 2 months ago

  • Solved

mp4 video plays but with no sound (W7, f/f 64bit, v75.0)

A .mp4 video clip on the web will play through f/f but with no sound. A .mp3 audio clip plays ok. The laptop sound controls are not muted. The mp4 clip shows a bar at th… (read more)

A .mp4 video clip on the web will play through f/f but with no sound. A .mp3 audio clip plays ok. The laptop sound controls are not muted. The mp4 clip shows a bar at the bottom and on the right there's a symbol that looks like a speaker with a bar through it. There seems no way to change this. The mp4 clip will play perfectly in WMP and from the website on a Samsung phone.

Asked by Gra 2 months ago

Answered by jscher2000 2 months ago