Firefox Community Forum

your account has been locked for security reasons>> for quite sometime and i can find how to fix it! my account is [edited] @gmail.com by typing and password and it keep saying 'your account has been locked for security reasons': can you guys tell me how to fix!

I want to delete my Firefox account. But while trying to sign in it required a verification code sent to my email address. The problem is I don't have access to that email address (it has been deleted). So I can't receive the verification code. In that case how can I delete my account?

When you rebranded the Firefox accounts to Mozilla accounts (or maybe during the close of relay??) I accidentally created a second account. How can I merge my accounts or just the account data?

I am auditing my accounts and my MFA codes so that is why I am now finally dealing with this.

Is there any process I can go through to take browsing history and bookmarks from one of my accounts and merge them into another one?

I could even create a new Firefox profile so that it's possible to export this data to import into the other profile, then sync.

If I manually import data, does it overwrite the old data or will they merge together?

Let me know what information you need from me.

Thank you

I'm having an issue removing a device from the Send to Device list on Firefox for Android. I have logged out of the device via my account settings, have logged out and in of Firefox Sync, and deleted all data held in the Firefox app but the old device is still showing up in the Send to Device list, despite the fact that my account isn't even logged in, so I'm very confused as to why this is happening. Does anyone have any advice or recommended troubleshooting steps? Thanks!

Hi, I keep receiving an email regarding this issue.

Your Mozilla account and data will be deleted Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. On Saturday, May 17, 2025, your account and your personal data will be permanently deleted unless you sign in.

Could you please help me sort it out? Also, see the attached screenshot.

Thank you.

Cheers, Raja

I continually received messages from Mozilla stating that my Mozilla account and data would be deleted.

We've suspended your account

To learn why this happened you'll need to open Facebook in a browser and sign in using your Messenger account login info.

Follow the instructions there in the next 151 days or you will no longer be able to use this account.

Please my Facebook account personal

Facebook account owner name Ranu Ahirwar

Hello sir/mam my account is you submitted an appeal. and i uploaded my real govt id card picture and screenshot but don't recover my account. so i request you please sir/ mam reopen my Facebook account. Because this is my personal facebook account. Thank you Facebook Team.

Proszę usunąć moje konto w Mozilli Firefox. Skasować hasła i klucze. Nie będę z nich korzystała. Mam włamania częste do skrzynki mejlowej qwerty1256@vp.pl

Wioletta

Region Polska

Hallo, "hr Konto und Ihre persönlichen Daten werden am Samstag, 26. Apr. 2025 dauerhaft gelöscht, da Sie nicht aktiv waren. Melden Sie sich an, um Ihr Konto zu behalten Wenn Ihr Konto gelöscht wird, erhalten Sie weiterhin E-Mails von der Mozilla Corporation und der Mozilla Foundation, " diese email habe ich heute erhalten, Absender ist: mozilla accounts@firefox.com da ich seit Jahren problemlos Thunderbird und Firefox verwende, glaube ich, dass es sich um fake handelt. Ist dies richtig? Freundliche Grüße Fischer

I recently created a new Firefox account using my new gmail address. I still have an old Firefox account associated with an old gmail address that was compromised; I would like to delete the old Firefox account. When I try to sign in to the old Firefox account, I'm told I'll have to sign in using my "primary" account--presumably the new account. When I sign in to the new account, I only see an option to delete the new account, which I don't want to do, as I have Firefox Relay and passwords connected to it. How do I delete (only) the old Firefox account? Thanks.

bold hallo. I have received today a message , allegedly, from Mozille saying that my account will be closed in 7 days because have not used it for sometime. It is incorrect and not true. My address is : [edited] @outlook.com and uses Chrome as platform. Can this be a scam? Any feedback would be welcome. Thank you. Lorenzo