Showing questions tagged:

since last update, there are websites I can no longer access.

Since the last update, I have noticed that some websites/webpages are no longer available, one of which is Lincoln Financial. I can only get so far and I get errors. It i… (read more)

Since the last update, I have noticed that some websites/webpages are no longer available, one of which is Lincoln Financial. I can only get so far and I get errors. It is NOT on Lincoln Financial's end, as the site/pages open perfect in Chrome and Safari. This is something new with the security/privacy in Firefox, I am assuming. I need to be able to access this sight, as it is my Long Term Disability site/page, which I need to have communications with.

I think this is going to have to be dealt with on more than a simple help thread. this is going to have to be dealt with with tech support.

Open 2

Firefox Update has removed reload button

I just installed the latest version of Firefox. Now the reload button has gone from the toolbar. When I click on customize toolbar it is not there either so I can't add i… (read more)

I just installed the latest version of Firefox. Now the reload button has gone from the toolbar.

When I click on customize toolbar it is not there either so I can't add it back.

Can someone please tell me how to get his back?

I've tried resetting and that didn't make a difference.

Open

Tab-Groups get deleted

Hello, I have grouped several tabs, I believe there were 3 groups in total. When I close Firefox and open it again at a later time, the grouped tabs are gone, but I was … (read more)

Hello,

I have grouped several tabs, I believe there were 3 groups in total. When I close Firefox and open it again at a later time, the grouped tabs are gone, but I was able to retrieve the groups by right clicking and selecting the hidden group.

Ever since the new update, the groups dissolve when I close Firefox and I can not open them again. The Edge Browser has it implemented such that groups stay, so when you close and open the browser, they stay greyed out on the side bar.

So, is this just a problem with my device, the new update or Firefox in general?

It would be really nice if this problem could be solved, such that I can keep groups even after closing the browser. And I can delete groups only when I want to.

Wish you all the best Teddy

Open

Website wird nicht geöffnet,

wenn ich in der Suche eine Webadresse eingebe, kommen Vorschläge. Klicke ich dann eine Webadresse an,dreht der Kreis von Adresse neu laden. in der Chronik sind zig Einträ… (read more)

wenn ich in der Suche eine Webadresse eingebe, kommen Vorschläge. Klicke ich dann eine Webadresse an,dreht der Kreis von Adresse neu laden. in der Chronik sind zig Einträge: https://www.google.com/aclk?sa=L&ai=DC...=1&rdrflb=1&rdrflb=1&rdrflb= dies geht so weiter,bis ich abbreche. wer kann helfen?

Open

How to increase the buffer size for videos

How to increase buffer time for video, how to load at least 2 min of video instead of how it's now about 30 seconds. I live in the countryside and I can't change my inter… (read more)

How to increase buffer time for video, how to load at least 2 min of video instead of how it's now about 30 seconds. I live in the countryside and I can't change my internet speed (I tried). I have the fastest speed that they can send, but still I can't watch anything normally because it constantly stops videos to load more

Open

Firefox opens with a "cannot connect" message

Starting today (7/8/26), Firefox opens with a "cannot connect" message, have tried multiple online suggestions including downloading and "reinstalling" but nothing works … (read more)

Starting today (7/8/26), Firefox opens with a "cannot connect" message, have tried multiple online suggestions including downloading and "reinstalling" but nothing works

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Firefox blocking or lagging HLS video streams (.m3u8) with NS_ERROR_NET_TIMEOUT

Hi team, I am facing a persistent video playback issue specifically in Firefox (latest version), while the exact same stream works perfectly fine on Google Chrome and VLC… (read more)

Hi team,

I am facing a persistent video playback issue specifically in Firefox (latest version), while the exact same stream works perfectly fine on Google Chrome and VLC player.

When I try to play a high-definition HLS live stream from my network provider site (vraitv.com), the video stalls and buffers every few seconds. Upon inspecting the Firefox Web Developer Console, I notice frequent NS_ERROR_NET_TIMEOUT errors during the loading of .ts video chunks, along with occasional CORS warning flags.

I have already tried the following troubleshooting steps:

1. Disabled Enhanced Tracking Protection for the site. 2. Started Firefox in Troubleshoot Mode (Safe Mode) with all extensions disabled. 3. Cleared all cookies and site cache.

Unfortunately, the issue persists. Are there any hidden settings in about:config (such as modifying network.http.max-persistent-connections-per-server or increasing the media cache size) that can optimize how Firefox handles concurrent video chunk loading?

Any technical guidance would be highly appreciated.

Open

Mozila VPN

When I press F9 (browsing mode), the VPN automatically turns on. Why is this? This happens even if the VPN was previously disabled on that website! = It's also unclear w… (read more)

When I press F9 (browsing mode), the VPN automatically turns on. Why is this? This happens even if the VPN was previously disabled on that website!

=

It's also unclear why I enable the VPN on one website, but it automatically turns on on all the websites I visit. Why? I don't understand! I only need it on one website! I have to constantly disable it! Sometimes websites won't open because of the VPN. But I don't always remember that I have it enabled! Very inconvenient!

Open

youtube isnt working correctly and i cant get any helpful info

on and off issue for a few months now. i dont know if its a firefox issue, a youtube issue, or something else about my laptop. everything says i have the latest update, m… (read more)

on and off issue for a few months now. i dont know if its a firefox issue, a youtube issue, or something else about my laptop. everything says i have the latest update, maybe part of an update broke youtube, i dont know for sure but at this point i have to assume its firefox because it works fine in another browser and mobile app, but i highly prefer to use firefox

sometimes a video will play normally until i "interact" with it: if i have to pause, it wont unpause if i fast forward or rewind, audio will do so but the video will not. or vice versa if i click a different video, whether the current one is done or not, the new one might load 70-75% but not complete and just stay on the current video after any of these happen, the page is basically unresponsive; i can open a new tab but youtube will not open in that tab, but anything else works completely fine. if i close the tab or browser, there is a delay before it actually closes and sometimes the audio is still playing after the browser closes, in which case i can only restart my laptop entirely.

ive tried to reprt this to youtube but i dont trust it actually got to human support. i also tried the "report a broken site" in firefox the other day.

Open

How to stop fonts.googleapis.com from freezing websites.

fonts.googleapis.com is locking up websites for 40 to 60 seconds per keystroke. I have researched this problem and tried everything suggested, but nothing works. Much o… (read more)

fonts.googleapis.com is locking up websites for 40 to 60 seconds per keystroke. I have researched this problem and tried everything suggested, but nothing works. Much of the solutions include changing the settings used on menus which no longer exist. accounts.google.com is doing the same thing. This is driving me nuts. Help!!! Latest version of Firefox. Windows 11 desktop computer.

Open 2

If I reconnect a logged-out account, and sync it, will the settings on one device override the other?

On my personal computer, I have a Profile for work and I was logged in via a Mozilla account using my work email address I've recently set up a similar thing on my work c… (read more)

On my personal computer, I have a Profile for work and I was logged in via a Mozilla account using my work email address

I've recently set up a similar thing on my work computer. Signed in using Mozilla account. I have since noticed that on my personal computer it says "Account disconnected."

I'd like to sign in again and sync them so that I always see the same settings, shortcuts, open tabs etc on both computers. But if I sign in right now, will I lose the customizations I've made on the work computer? Which computer will it consider to be the "source" of the newly synced information?

Open 1

I follower your instructions for restoring my bookmarks, but it didn't work.

I'm on Windows 11. After I added some plug-ins and extensions to replace the ones that went missing during your last update, my bookmarks also went missing. (They were… (read more)

I'm on Windows 11. After I added some plug-ins and extensions to replace the ones that went missing during your last update, my bookmarks also went missing. (They were there before I replaced the plug-ins and extensions.) I followed your instructions on how to access my bookmark back ups, and found them. However, everytime, I tried to install one of the backups, I ended up with no bookmarks at all in Firefox.

Please help, I have no access to any of my accounts!

Thanks,

Charlotte

Open 2