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Accessing site page problems

Hi, I am having a problem accessing pages (or popups, I'm not sure) on certain pages. When I log into specific sites (e.g. Lightspeed, GoDaddy or Shopify) I have a prob… (read more)

Hi,

I am having a problem accessing pages (or popups, I'm not sure) on certain pages.

When I log into specific sites (e.g. Lightspeed, GoDaddy or Shopify) I have a problem opening certain areas. One of the obvious and annoying ones is when I try to access the Live Chat on Lightspeed. The chat is never available for me even though it is 24/7 (see image below showing chat unavailable), but I can access it if I log in on a New Private Window or use a different browser (see second image below, showing chat available).

Is this an easy fix? I tried adding the sites as exceptions but it made no difference, I am obviously missing something.

Thanks for your help. Samantha

Asked by SamW 1 year ago

Answered by Terry 1 year ago

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I cannot access websites that do not want ad-blockers, even though I am not using one.

I am on Lubuntu, and was trying to download something for a game I play, but when I went to download, it said I must have my ad-blocker disabled. I do not have any extens… (read more)

I am on Lubuntu, and was trying to download something for a game I play, but when I went to download, it said I must have my ad-blocker disabled. I do not have any extensions. I even tried getting an ad-blocker that I can turn on or off for different sites, but it did not work.

Asked by lightningwarrior2000 1 year ago

Answered by -elison- 1 year ago

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text missing

The following page: https://support.mozilla.org/en-US/kb/anatomy-of-a-knowledge-base-article Is missing text at the bottom. For some reason the code displays the first o… (read more)

The following page: https://support.mozilla.org/en-US/kb/anatomy-of-a-knowledge-base-article

Is missing text at the bottom. For some reason the code displays the first ordered list item as display: none;

Asked by Nickolas Nikolic 1 year ago

Last reply by AliceWyman 1 year ago

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Can't login to important websites on Windows. Either boxes don't appear or info is not passed to site. No problem on Mac just windows.

I have asked this before but got no reply. Running FireFox 98.0.2 andthe problemis logging into many websites (like my bank) on Windows 10. Generally the login info d… (read more)

I have asked this before but got no reply. Running FireFox 98.0.2 andthe problemis logging into many websites (like my bank) on Windows 10. Generally the login info drop downs do not accept the data or don't even appear. I am ready to quit Firefox on windows. Oddly, Firefox on MacOS is ok. But it is really frustrating to have to use MS Edge to log into my bank or read the local paper and more. Really, if my main option to switch were something other than GOOGLE I would switch - have use Firefox for years - I am a data scientist with an MS in CS and have high expectations for interface design. This one is not working.

Asked by jj.landwehr 1 year ago

Answered by jonzn4SUSE 1 year ago

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https://support.mozilla.org/en-US/get-involved/kb#

I don't understand the page in the subject. Is this marketing blurb? Can I click somewhere to offer help? I love to but Im rather stuck there. Please be clear of intent… (read more)

I don't understand the page in the subject. Is this marketing blurb? Can I click somewhere to offer help? I love to but Im rather stuck there.

Please be clear of intentions of every page. A basic UX principle.

Asked by johannes 1 year ago

Answered by Chris Ilias 1 year ago

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need to change original email url signed in with to another to clear errors

I need to know how to change my original website URL to a new url so I might continue with Firefox and lose Microsoft. Can anyone tell me in layman terms how to accomplis… (read more)

I need to know how to change my original website URL to a new url so I might continue with Firefox and lose Microsoft. Can anyone tell me in layman terms how to accomplish this change plrase?

Asked by carolemartinez1 1 year ago

Answered by FredMcD 1 year ago

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Log in problems on 3rd party websites

On certain websites I notices I have 'unknown errors' when trying to log in. Usually this is remedied by either using Chrome or clearing cookies and the cache. Both of … (read more)

On certain websites I notices I have 'unknown errors' when trying to log in.

Usually this is remedied by either using Chrome or clearing cookies and the cache.

Both of there are inconvenient and result in a great deal of wasted time.

The usual response by these websites is "get Mozilla to fix this".

I'm getting sick of this.

I don't want to switch to Chrome but I will have to if this persists.

Asked by dominicpukallus 1 year ago

Answered by Amelia 1 year ago

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MazdaUSA.com won't load correctly

mazdausa.com won't fully display. I just updated to version 100 (woohoo) and tried looking in troubleshooting mode, still no luck. The middle of the page where the car (p… (read more)

mazdausa.com won't fully display. I just updated to version 100 (woohoo) and tried looking in troubleshooting mode, still no luck. The middle of the page where the car (picture) is supposed to show up is blank. The rest of the site loads.

Asked by andrewmccoy123 1 year ago

Answered by Dropa 1 year ago

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I have a mag subscription to 'Hyperallergic'. The first page loads but I cannot get any article that I try to click on. There is an icon on top but it gets blue and the page is blank.

Please tell me what to do to have the magazine work. It used to, but I think that some new thing like Adblock must have changed it and I cannot read the magazine now. Tha… (read more)

Please tell me what to do to have the magazine work. It used to, but I think that some new thing like Adblock must have changed it and I cannot read the magazine now. Thanks.

Asked by lindron 1 year ago

Answered by FredMcD 1 year ago

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find product on a website.

I entered a product # on a website, but was not found. I then used a different computer and different browser, it worked. Also, ipad worked. I've been using Firefox for… (read more)

I entered a product # on a website, but was not found. I then used a different computer and different browser, it worked. Also, ipad worked. I've been using Firefox for years, with Ubuntu

Asked by Ron 1 year ago

Answered by cor-el 1 year ago

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email provider

Since the latest Firefox, I cannot load Bell Webmail when I am using my VPN. Everything works fine with Edge. I am not tech savvy, but is there something in "settings" t… (read more)

Since the latest Firefox, I cannot load Bell Webmail when I am using my VPN. Everything works fine with Edge. I am not tech savvy, but is there something in "settings" that should be adjusted. Bell says that Firefox is the problem. Alan

Asked by moodyblue100 1 year ago

Answered by FredMcD 1 year ago

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Responding to FredMcD who posted an answer to your question

FredMcD you asked if I could post a link to the Map . . this is the link to the page that has the map. Normally it would simply pop up as Elk Grove Village as that is the… (read more)

FredMcD you asked if I could post a link to the Map . . this is the link to the page that has the map. Normally it would simply pop up as Elk Grove Village as that is the website this is in, but it does not and I can not enter the name of the city in the box provided. The map is at the bottom of this page.

https://www.elkgrove.org/i-want-to/contact-the-village

Asked by phil_brennan 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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Website accessible with Safari from iPhone but not with FireFox or Edge from Windows laptop.

There is a site I can access with Safari from my iPhone but not with FireFox or Edge from my Windows laptop. Specifically, the site is www.thechildrensmediaconference.com… (read more)

There is a site I can access with Safari from my iPhone but not with FireFox or Edge from my Windows laptop. Specifically, the site is www.thechildrensmediaconference.com. I have tried the advice in a previous thread on this theme with no success

Asked by TonyHarkerOxford 1 year ago

Answered by TonyHarkerOxford 1 year ago