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Firefox keeps crashing. Version 111.0

Hi - Firefox has been randomly crashing a lot lately for me. Here are the report numbers - bp-d13cc7f7-782b-4308-a209-751540230320 bp-c3c23d0b-0e10-44cd-aa24-9f86f0230… (read more)

Hi - Firefox has been randomly crashing a lot lately for me. Here are the report numbers - bp-d13cc7f7-782b-4308-a209-751540230320 bp-c3c23d0b-0e10-44cd-aa24-9f86f0230320 bp-4206a498-bc21-45d4-91b8-2edb40230320 bp-230d21d1-0527-4806-9da1-9aa8b0230320

Asked by deep.maniyar 1 year ago

Answered by TyDraniu 1 year ago

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Can't login to Americanexpress.com

When I attempt to login it just spins and nothing happens. Works on Safari and Chrome. Opening DevTools I can see an error about "CORS Missing Allow Origin" but I don't … (read more)

When I attempt to login it just spins and nothing happens. Works on Safari and Chrome.

Opening DevTools I can see an error about "CORS Missing Allow Origin" but I don't have this issue with any other browser. I have disabled/removed all my browser add-ons and the issue persists. I have no problems logging in to any other site.

Asked by tamassia1 8 months ago

Answered by zeroknight 8 months ago

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Recovering bookmarks after catesrophic loss and forgetting password

Hi Mozilla Team, I recently had a catastrophic issue with my computer and had to do a factory reset. I was removing my dead name from my folder structure and profile on… (read more)

Hi Mozilla Team,

I recently had a catastrophic issue with my computer and had to do a factory reset. I was removing my dead name from my folder structure and profile on my machine, and this caused it to bork...I know even my silicon hardware is transphobic *sigh*. I know there are articles talking about this issue, and I know for security and privacy your policy is that all bookmarks are lost with a password reset.

However, these bookmarks are very very invaluable, and contain so much information regarding my transition, my career, etc. I just really would love to try and find a way to recover these if at all possible. I know you and your team make recovery possible in an slew of ways, and I really don't know if I set any of those up. I thought I might of, but I am still picking up the pieces from this reset. I know I should have been more proactive about recovery and really thought I was, and I am really kicking myself for not being more explicit/diligent.

I am happy to go through any verification process. I know you have policies for a reason, but I can't just give up on so much important information. There is a years worth of memories during a time, where memories and identity are shifting. I am literally begging to not lose this data.

Best, Jean Ferrante

Asked by Jean Ferrante 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Unexpected padding around HTML document on all pages

Running FF 107.0.1 on Mac 10.15.7 and there is unexpected padding around each website I visit. I've disabled all browser extensions. I'm using the default theme. I've tri… (read more)

Running FF 107.0.1 on Mac 10.15.7 and there is unexpected padding around each website I visit. I've disabled all browser extensions. I'm using the default theme. I've tried restarting Firefox. I've tried restarting the computer but the issues seems to persist. I do not see the same rendering behavior when loading these websites on Google Chrome. I'm including screenshots of what I'm seeing.

Asked by Mike Grace 2 years ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Export login data

I'm trying to export my saved login data. When I select export data, a popup opens asking for my Firefox password. After entering the password, it indicates the password … (read more)

I'm trying to export my saved login data. When I select export data, a popup opens asking for my Firefox password. After entering the password, it indicates the password is not correct. I've reset the password with the same response.

Asked by mjdubie 1 year ago

Answered by cor-el 1 year ago

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Download dialog box freezing - can't download anything.

When I try to download something, i click on the link, the dialog box pops, up, but that's as far as i can go. I can move the box, and close it, but not much else. "Save"… (read more)

When I try to download something, i click on the link, the dialog box pops, up, but that's as far as i can go. I can move the box, and close it, but not much else. "Save" is grayed out, I can't select any other folders, nothing.

MacOS Monterrey.

How is this fixed? Uninstall Firefox and reinstall>

Thanks.

Asked by VincentBrick 1 year ago

Answered by cor-el 1 year ago

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Correct syntax for privacy.fingerprintingProtection.granularOverrides?

Hello, I am trying to force two or three websites to detect my timezone as UTC, even though my local system time is not UTC. I figured out how to do this with ALL sites … (read more)

Hello,

I am trying to force two or three websites to detect my timezone as UTC, even though my local system time is not UTC. I figured out how to do this with ALL sites by setting privacy.fingerprintingProtection to "true" and entering "+JSDateTimeUTC" in privacy.fingerprintingProtection.overrides in about:config.

Now according to docs, privacy.fingerprintingProtection.granularOverrides "can be used to add or remove features on a domain granular level if privacy.fingerprintingProtection is enabled," but I can't figure out how to get it working.

Any input is appreciated.

Asked by RSizington 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

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Default Apps

Hi, I would like to customize the apps that firefox shows me when I click the address bar. In the attached image, you see youtube, google, reddit, wikipedia, twitter. I w… (read more)

Hi, I would like to customize the apps that firefox shows me when I click the address bar. In the attached image, you see youtube, google, reddit, wikipedia, twitter. I would like to remove some of these apps. How can I do that?

Also, there are suggested search engines on the bottom, including amazon, bing, ebay. How can I customize the apps which appear in that list? Again, I want to remove some of these apps.

Thanks.

Asked by samuelgolland 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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How to ignore the "Reduce motion" option set in the OS?

I have enabled the "Reduce motion" in macOS to limit animations when using app exposé or switching between desktops. Firefox seems to read this option from the OS and lim… (read more)

I have enabled the "Reduce motion" in macOS to limit animations when using app exposé or switching between desktops. Firefox seems to read this option from the OS and limit its animations, such as the loading animation shown next to a tab description when loading a window.

Is there an option to ignore the OS settings and enable all animations in Firefox?

Asked by mahdi.nazemi 1 year ago

Answered by mahdi.nazemi 1 year ago

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Inappropriate sharing of tabs between personal and work computers

I have two computers, one for personal use and one for business. Somehow the tabs between the two computers are being shared and I cannot disable it. Both browsers are si… (read more)

I have two computers, one for personal use and one for business. Somehow the tabs between the two computers are being shared and I cannot disable it. Both browsers are signed into different Firefox accounts, Sync is turned off on both, and there are no connected devices. Yet despite that, when I go to one computer, it pops up a Firefox icon (see attached) in the taskbar that lets me open the tab open on the other computer. This is incredibly frustrating and Firefox should not automatically share this information, and should not make it so difficult to disable.

Asked by ericrlazear 2 years ago

Answered by cor-el 2 years ago

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Save Bookmarks from other drive

Hello, my WIN 10 Drive got busted, meaning I can not boot with it anymore. However, with an other WIN10 drive I still can access the data. I need to save all the Firefox … (read more)

Hello, my WIN 10 Drive got busted, meaning I can not boot with it anymore. However, with an other WIN10 drive I still can access the data. I need to save all the Firefox bookmarks before I will format the Drive and install a fresh WIN10. All the searches just tell how to backup when Firefox is open or Win is running: Press WIN Key... etc. None of them is applicable. I have I have bookmarks saved as bookmarks as well as I have a lot on the upper bar. I need them all.

Please teach me how I can back them up and restore on a fresh Firefox. In previous crashes I lost a lot of bookmarks already. ' Thank you.

Dorian

Asked by dwctrader18 1 year ago

Answered by dwctrader18 1 year ago

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Adblocker plus

I have adblocker plus and is not blocking my facebook ads. (I am using it on my iMac). So I removed it, then reinstalled it and it still does not block the facebook ads. … (read more)

I have adblocker plus and is not blocking my facebook ads. (I am using it on my iMac). So I removed it, then reinstalled it and it still does not block the facebook ads.

I tried refreshing firefox 3 times but it got stuck in the "almost done" part and I had to quit firefox each time since it would not complete the process.

What else can I do?

Thanks, Martha

Asked by mpoinar1 1 year ago

Answered by TyDraniu 1 year ago

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Is there a way to retrieve delted bookmarks?

I recently turned on an old computer that I hadn't used in a while which had Firefox on it and was still logged in to my Mozilla account (but it was locked out of the acc… (read more)

I recently turned on an old computer that I hadn't used in a while which had Firefox on it and was still logged in to my Mozilla account (but it was locked out of the account and needed me to manually log in again to access all the features). Before I did so I wanted to clear the old bookmarks on my old computer's Firefox so these wouldn't get added to my Mozilla account when I synchronized it, so I deleted them thinking only the bookmarks on my old computer's old Firefox would be deleted. But when I went on my laptop's Firefox to synchronize and make sure my Mozilla account was up to date all of my bookmarks were gone on this device as well, and now I can't seem to get them back - is there any way to retrieve these just deleted bookmarks? They took years to add, from many websites that I don't know the names of, and upon which I completely relied on the bookmarks to use.

Asked by Carlos 1 year ago

Answered by cor-el 1 year ago

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Blocking designated websites from search results

I recall recently discovering an option that allowed me to designate websites that I no longer wanted to see in my search results. I thought this was x-useful as it seems… (read more)

I recall recently discovering an option that allowed me to designate websites that I no longer wanted to see in my search results. I thought this was x-useful as it seems there are a few websites that frequently appeared near the top of the search results that were "come-ons"; that is when you click on the link in the search results, they only offered an option to "sign up" for access. I don't want to see this junk, and I did add one website to the list.

I've got another one I want to add, but I can't find the interface to add this website to the list. I thought it was a DuckDuckGo feature, but I don't see it anywhere! Is this a Firefox feature ? ... or have I lost my mind  :P

Asked by tmp003 2 years ago

Answered by tmp003 2 years ago

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Beachball when switching between apps

Since approximately July 2023, Firefox gives me a beachball and pauses for about 10 seconds whenever I change between it and another app, or between one Firefox window an… (read more)

Since approximately July 2023, Firefox gives me a beachball and pauses for about 10 seconds whenever I change between it and another app, or between one Firefox window and another. The same behavior does not occur with other browsers, likewise whether my connection is WiFi or wired.

I have No Proxy set in Network Settings. I am running a 2021 M1 Max Macbook Pro on Ventura 13.5.2.

I would appreciate any advice on how to troubleshoot and fix. Thanks.

Asked by Kelly 11 months ago

Answered by zeroknight 11 months ago

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Broken fonts after update

Hello, i've updated the Firefox browser to version 120 and since then polish texts in browser are broken. How can i fix it or restore to previous working browser version?… (read more)

Hello, i've updated the Firefox browser to version 120 and since then polish texts in browser are broken. How can i fix it or restore to previous working browser version?

Asked by Kamil Płonka 11 months ago

Answered by zeroknight 11 months ago

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Every functionality in the menu bar is stuck at light-mode.

After a recent update, all the functionalities in the menu bar be it the add-ons drop down menu,the downloads section and the open application menu run in light-mode in m… (read more)

After a recent update, all the functionalities in the menu bar be it the add-ons drop down menu,the downloads section and the open application menu run in light-mode in my otherwise dark configuration.They are an eyesore to open and work with,I've tried to tweak the settings and reinstall the themes but nothing helped.Any fixes?

Asked by Akshay 1 year ago

Answered by zeroknight 1 year ago

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Migrate from Chrome

Trying to retire the Google surveillance tool, Chrome, by using Firefox. Ugh, if y'all want to encourage this someone should really look at how this is done! I got bookm… (read more)

Trying to retire the Google surveillance tool, Chrome, by using Firefox. Ugh, if y'all want to encourage this someone should really look at how this is done!

I got bookmarks moved and prefs setup. Importing extensions is really nice--thanks FF devs--but a feature of Chrome I use every day is the set of icons on the new tab/home page/startup page. It is super easy to customize on Chrome but I can find no way to do so in Firefox. These icons have no label on the page and are right under the search bar--see image.

I have spent most of the morning following unhelpful links about android or mentioning menu options that do not exist. I am using FF 119 on macOS.

Thanks to the community for help!

Asked by pat102 1 year ago

Answered by cor-el 1 year ago