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error msg: The page isn’t redirecting properly

I get this msg from FIrefox when I try to login from the webpage kp.org. I have no problem on Microsoft Edge. "The page isn’t redirecting properly" Also on NBCwashingt… (read more)

I get this msg from FIrefox when I try to login from the webpage kp.org. I have no problem on Microsoft Edge.

"The page isn’t redirecting properly"

Also on NBCwashington.com/weather the video doesn't play on Firefox but does on Microsoft Edge. I contacted NBC Washington local station and they can find no problem on their web page.

Asked by karenchang27 2 months ago

Last reply by cor-el 2 months ago

Account disconnected

How do I get my Firefox browser account reconnected?. I've tried several re-installs (of Firefox) and now I've lost all my data, plus get a "Account disconnected" message… (read more)

How do I get my Firefox browser account reconnected?. I've tried several re-installs (of Firefox) and now I've lost all my data, plus get a "Account disconnected" message; showing my correct email adress.

Any help greatly appreciated. I used to sync to my mobile, is there a way I can get my data back from maybe there; after I get the account reconnected please?

Asked by Noel Brettoner 2 months ago

Access Denied

Why am I getting the message below every time I try to go on the The Great Courses website? The Great Courses Customer Service Dept it is Firefox that is blocking me from… (read more)

Why am I getting the message below every time I try to go on the The Great Courses website? The Great Courses Customer Service Dept it is Firefox that is blocking me from accessing their website. Please tell me how to correct the problem.

"You don't have permission to access "http://thegreatcourses.com" on this server.

Thank you.

Asked by rmiller732 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Editing a local PDF on Windows, save opens a file explorer dialog instead of just saving the original

When editing a local PDF on Windows, the save button and Ctrl+S both open the Windows file explorer save dialog instead of just saving over the original file. The Windows… (read more)

When editing a local PDF on Windows, the save button and Ctrl+S both open the Windows file explorer save dialog instead of just saving over the original file. The Windows file explorer save dialog would be an acceptable extra step, except that the location sometimes defaults to the last place you saved a PDF. So if you opened a new PDF in a new directory and want to save over the original, you have to navigate to the new PDF's directory from the last directory (which can be a hassle if the new directory is many folders deep).

So occasionally when I'm paying a hair less attention I save edits to a PDF in a random folder and my original PDF stays un-edited and I have to hunt down the edited PDF in said random folder and move it to its correct spot manually, which is annoying.

Solutions I'm looking for to smooth out the confusion:

A) Ctrl+S or whatever just overwrites the original file with no dialog. (and down the line, a save-as button mayhaps)

B) Always have the Windows file explorer save dialog open at the PDF's directory location.

The PDF editing is already fantastic, this would make it functionally perfect (for me)!

Asked by thelordofpie 2 months ago

enabled extensions cannot be accessed

When I use the puzzle icon to access my extensions, my view is completely different from the images provided in various posts. i do recall the screen shots that were po… (read more)

When I use the puzzle icon to access my extensions, my view is completely different from the images provided in various posts. i do recall the screen shots that were posted as similar to earlier extension management methods used on my previous Firefox. There is no gear to the right of my extensions; i show an enable/disable switch and a 3 dot menu "..." remove/report/manage. I have attempted to reinstall both extensions without success. I have never had problems installing any of my previous extensions, so this has been interesting. firefox esr ?.. Current version is installed.

Why do i have a different extensions page than described, and is there a way to pin my extensions differently?

Asked by alan palmer 2 months ago

Plugin not working even with all the required permissions provided

I have created a firefox plugin, whose job is to get the cookie from the server and set it for a particular website. I have plugin with same logic for chrome as well. For… (read more)

I have created a firefox plugin, whose job is to get the cookie from the server and set it for a particular website. I have plugin with same logic for chrome as well. For firefox, I need to sometimes toggle the permissions to make it work, but suddenly the plugin has stopped working. Its not even working even with toggling the permissions, earlier this plugin was working fine. The similar plugin for chrome works perfectly well, and for that I dont need to change or toggle any permissions. I am not able to identify the issue. It would be great if someone could help me with this.

Asked by amenreet sodhi 2 months ago

MY MOZILLA/FIREFOX ACCOUNT

Hi, To who it may concern, a big thank you. I am a longtime Linux Firefox user. I had a secondary password, but somehow it has been deleted. I have changed my primary pas… (read more)

Hi, To who it may concern, a big thank you. I am a longtime Linux Firefox user. I had a secondary password, but somehow it has been deleted. I have changed my primary password and I have full access to Gmail, Youtube and other Google pages. My email address has always been the same for many years. It is recognised by Firefox when I type "My account on Firefox" though I am not allowed to enter another secondary email address.

I am almost 80 and not very computer literate.Kind regards,

Patrick Van Niekerk.

Asked by Patrick Van Niekerk 2 months ago

Last reply by cor-el 2 months ago

video codec may be failing on newer format?

I have noticed in the past few weeks or so, many video play backs are erroring out on google/news: Example: https://6abc.com/post/middle-schoolers-create-20-fake-tiktok-a… (read more)

I have noticed in the past few weeks or so, many video play backs are erroring out on google/news: Example: https://6abc.com/post/middle-schoolers-create-20-fake-tiktok-accounts-impersonating/15039963/


Message is: Media could not be loaded, either because server or network failed or because format is not supported.

IMO not a network issue......

Thanks John Hutchins

Asked by John P Hutchins 2 months ago

Last reply by TyDraniu 2 months ago

little window in right lower corner

I've recently had a little video window appear in the bottom right corner of my browser screen. I can't find any control link to eliminate it other than closing it manua… (read more)

I've recently had a little video window appear in the bottom right corner of my browser screen. I can't find any control link to eliminate it other than closing it manually every time it appears. Where did it come from and how do I get rid of it?

Asked by weary 5 months ago

Last reply by zeroknight 5 months ago

Unable to access two sites - Tech Radar & Android Cenral

When I try to access both sites from the email links & browsers (both FireFox & Chrome), get blank page with a large black Q. Delete history & cache - no chan… (read more)

When I try to access both sites from the email links & browsers (both FireFox & Chrome), get blank page with a large black Q. Delete history & cache - no change. But able to access via my generic Android phone. Did just email one of those sites - via my phone. (Noticed both sites are somehow related when I found a contact email.) Have already tried Apple Community but no help there.

Is there anything I could be trying via FireFox. Have the most current update for my older MAC - El Capitan OS 10.11.6 - have tons of memory. Thanks for your help! Tried screen shots - think only the bottom of the Q comes up but you get the idea.

Asked by CharlotteSterling 2 months ago

Who switched my search from google to YAHOO.com

Return my search to Google Chrome https://search.yahoo.com/yhs/search?hspart=ata&hsimp=yhs-002&type=type9044149-aal-139990-139991&param1=139990&param2=13… (read more)

Asked by James Laliberte 2 months ago

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks bar, How can I fix that?

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks ba… (read more)

When I move the cursor over the bookmarks bar the Tabs bar opens and closes causing the bookmarks to move up & down and prevent the cursor from using the bookmarks bar, How can I fix that?

Asked by tuscolatexan 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Washington Post articles are only partially displaying (fully displaying in EDGE)

On: HP OMEN Laptop Processor 12th Gen Intel(R) Core(TM) i5-12500H 2.50 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based process… (read more)

On: HP OMEN Laptop Processor 12th Gen Intel(R) Core(TM) i5-12500H 2.50 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor Edition Windows 11 Home Version 23H2 OS build 22631.3447 124.0.2 Firefox Release, April 2, 2024

Since the 2 APR 2024 FF update, Washington Post articles are not displaying fully. When opened, the article flashes the full version, then only displays the top photo and the first two paragraphs. When opened in EDGE, all articles open fully as expected. This issue is only occurring in FF.

Actions taken: Cleared cache, same result.

Please advise.

Asked by bbcgrrrl 5 months ago

Last reply by zeroknight 5 months ago