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  • Archived

Firefox Audio Cut in and Out, Crackling

Audio crackling, in and out audio issues. Was using sling tv, it works fine on Chrome, there are no sound settings in sling, its all the browser. I get an unknown error m… (read more)

Audio crackling, in and out audio issues. Was using sling tv, it works fine on Chrome, there are no sound settings in sling, its all the browser. I get an unknown error message, no code. The audio goes quiet, cuts in and cuts out every 3 seconds. Crackles and goes louder, distorted sound, and then it goes quiet and again and cuts out, goes back.

Google Chrome works fine, the phone sling tv app works fine, firefox is the issue.

Asked by solarcat909 2 years ago

Last reply by solarcat909 1 year ago

  • Archived

Comments do not load

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading b… (read more)

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading because of site tracking or other security issues. Is this the cause?

Asked by dclark 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Disable the top left corner context menu in fullscreen

When in fullscreen, if I move the mouse to the top-left corner and right click, a browser context menu appears. The page I'm on is using mouse right clicks, so this brows… (read more)

When in fullscreen, if I move the mouse to the top-left corner and right click, a browser context menu appears. The page I'm on is using mouse right clicks, so this browser function is breaking the controls of the page if I ever accidentally click the top left corner (which I do often).

Is there any way to disable this menu appearing? I would never use this menu to minimise/close the program so I just want it gone. It's breaking fullscreen controls in it's current form

Asked by donal.goggin 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox opening two windows at startup

Firefox is now opening two windows at startup: one that has my previous session (which I always prefer) and one window with one blank tab. It used to open only the saved… (read more)

Firefox is now opening two windows at startup: one that has my previous session (which I always prefer) and one window with one blank tab. It used to open only the saved session. What can I do do change this. Thank you. (I have Firefox 122 version)

Asked by VegRunner66 2 years ago

Last reply by solkeys 1 year ago

  • Archived

Firefox randomly moves address bar suggestions around

Hi everyone, I'm used to typing one or two letters into the address bar and then the down arrow to access the same handful of websites every day. A few weeks ago, Firefo… (read more)

Hi everyone,

I'm used to typing one or two letters into the address bar and then the down arrow to access the same handful of websites every day. A few weeks ago, Firefox started randomly moving these around so that the same letters that have always made it open the same URL now opens a different URL and I have to actually search the suggestions. How can this annoying behaviour be fixed?

(a few months ago, the address bar wouldn't delete entries, but this problem vanished as mysteriously as it appeared)

FF version 122.0.1 (64-bit), Windows 10

Asked by agwien 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

private browsing: firefox stores cross site cookies

When I close a private browsing session and open it again, the given permissions for cross-site cookies are still there and Google remembers my last search results from … (read more)

When I close a private browsing session and open it again, the given permissions for cross-site cookies are still there and Google remembers my last search results from the last private session (in the suggestions below the search box)!?

Asked by mm12345 2 years ago

Last reply by mm12345 1 year ago

  • Archived

Microsoft 365 cannot login via Mozila while there is no problem with edge

Dear Sir/Madam I have set up a new Microsoft Surface pro 7 with fresh Win11 23h2 and office installation. The latest Firefox 122.0.1 has been downloaded. Problem: Whe… (read more)

Dear Sir/Madam

I have set up a new Microsoft Surface pro 7 with fresh Win11 23h2 and office installation.

The latest Firefox 122.0.1 has been downloaded.

Problem:

When i sign in to my Microsoft 365 account for the first time everything goes smooth and get all authentication steps.

BUT

1. I never reach the Microsoft 365 page and return back to Microsoft log in page

"https://www.office.com/?trysignin=0"

2. if I insist in Trying I get in a loop and i get the error message "AADSTS50196 authentication error,"

3. I have tried to clean Cookies cash. The only difference now is that i do not get in that indefinite loop but i have to reenter the sign in credentials and again reach the log in screen.

4. I have entered the office.com, Microsoft.com, hotmail.com as trusted sites but problem same

5. No issues in that particular Surface pro to sign in Microsoft 365 site via edge

6. No issues to sign in Microsoft 365 in my other computers via Mozila. It happens to that particular surface new installation

Any help/Troubleshooting will be appreciated

Asked by almyroudis 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

ways to utilise tab unloader better?

firefox is using so much memory that it is causing lag and loading problems. i know that the root of my problem is that i have an unholy amount of tabs open all the time… (read more)

firefox is using so much memory that it is causing lag and loading problems.

i know that the root of my problem is that i have an unholy amount of tabs open all the times but if i go into the process manager for firefox i can see that the memory problem is actually usually only 1 or 2 tabs that are using over 1GB of memory. this has only been a problem in the last few weeks so i am not sure if something has changed on the firefox side of things.

I looked into tab unloading and this seems like it would solve my problems. however the unloading process only happens automatically when the total amount of memory that firefox is using approaches the maximum amount of memory you system has available. with 32GB of ram and firefox reaching not even 16GB when completely stretched the automatic process will likely never hapen. yet firefox is still using enough memory that it is causing itself problems.

i dont really want to have to unload my tabs all the time to keep firefox's memory in check. is there anyway to lower the amount of memory that causes firefox to automatically unload tabs? i have seen extensions that say they will sleep tabs that are not being used. however they all seem to just sleep tabs that are not currently in use rather than sleeping tabs that have not been used that day.

i feel like the tab uploader is such a good feature in firefox that i would love to be able to use it to solve my problems. however i am not sure how to make this happen in the laziest way possible.

Asked by jb1 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

iframe is always blocked!

Hello, Our website have "cross-origin isolation" setup, more exactly included the following in response header: Cross-Origin-Embedder-Policy: credentialless Cross-Orig… (read more)

Hello,

Our website have "cross-origin isolation" setup, more exactly included the following in response header:

Cross-Origin-Embedder-Policy: credentialless Cross-Origin-Opener-Policy: same-origin

but now, the youtube video which is embeded in iframe is not working(blocked)!

How to solve this problem?

Asked by Tony 1 year ago

Last reply by Tony 1 year ago

  • Archived

After update I can't use my saved passwords

After an update yesterday, I found out the password manager integrated in Firefox was completely empty. I tried to rename logins.json.corrupt into logins.json, I tried de… (read more)

After an update yesterday, I found out the password manager integrated in Firefox was completely empty. I tried to rename logins.json.corrupt into logins.json, I tried deactivating all the plugins and I also tried copying the file into a new Firefox profile but it got corrupted right away again. If I put in an old logins.json it works but unfortunately it's a saved file from about 3 years ago.... Any idea about how I could get my passwords back? How to "uncorrupt" the logins.json?

Thank you in advance.

Asked by Tarva 2 years ago

Last reply by Tarva 1 year ago

  • Archived

Using Video Download Ultimate - cannot dwnld from: "https://yeahmovies.to/home" or "https://ww5.cmovies.co/movies/"

I use Using Video Download Ultimate add on in Firefox. It works great on most websites, but it will not connect and download from "https://yeahmovies.to/home" or "https… (read more)

I use Using Video Download Ultimate add on in Firefox. It works great on most websites, but it will not connect and download from "https://yeahmovies.to/home" or "https://ww5.cmovies.co/movies/". Will you rectify this, or teach a work around to me?

Many thanks. Roger Woods buckwoods@yahoo.com

Asked by buckwoods 2 years ago

Last reply by SkapsH 1 year ago

  • Archived

Cookies being written and automatically deleted

Hello, I work for Microsoft, and one of our sites offers users a way to opt out of personalized advertising on some Microsoft domains by setting a cookie. The site: http… (read more)

Hello,

I work for Microsoft, and one of our sites offers users a way to opt out of personalized advertising on some Microsoft domains by setting a cookie. The site: https://account.microsoft.com/privacy/ad-settings/signedout

When the user clicks the toggle to Off, we cycle through four domains via an iframe and write a TOptOut cookie on each one. If everything is working properly, the user should then be able to go to www.bing.com and see a TOptOut cookie on Bing that will prevent personalized advertising on that domain.

The problem is, this stopped working in Firefox. We have verified that it still works* in 115.7.0, but in 122.0.1 and 123.0, the cookie is written and then deleted on refresh. If the user doesn't already have Bing open in another tab, they'll never see the cookie at all. I have verified this behavior in Bing several times, on my work machine (Firefox 122.0.1 on Windows 10) and my personal machine (Firefox 122.0 snap on Xubuntu 23.10).

  • It still works on our corporate VPN in 115.7.0, but not on my coworker's non-VPN machine. Same version. I'm really not sure what's up with that one.

This is a large concern for us. Because the cookies can still be written, it doesn't trip our test for third-party cookies being disabled. Because the cookie for microsoft.com is written, the toggle will show up as Off even after a refresh. This is misleading to our users.

I have gone over the Firefox docs on Enhanced Tracking Protection and Total Cookie Protection, but neither seem to handle this case. Firefox does not block any trackers on account.microsoft.com or on www.bing.com. It's fine if the cookies are in separate jars, we just want them to be written to the proper domains and not deleted. Can anyone tell me what changed in Firefox recently? Is this expected behavior, or a bug? If it's expected behavior, what can we do to allow users to opt out of personalized advertising?

Asked by amleek 1 year ago

Last reply by amleek 1 year ago

  • Archived

Blocked pages

When I try to access my payment preferences page on xfinity.com, the page goes blank and it appears that it is being blocked. I can't figure out how to unblock it. I had … (read more)

When I try to access my payment preferences page on xfinity.com, the page goes blank and it appears that it is being blocked. I can't figure out how to unblock it. I had to use Microsoft Edge to access the page to change my information. Can you please assist?

Asked by Neil 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Restore Previous Session Option is Missing From History Menu

I have been using the "Restore Previous Session Option" fairly often for years, but within the last few weeks the option is no longer there. I had tried to use the Sett… (read more)

I have been using the "Restore Previous Session Option" fairly often for years, but within the last few weeks the option is no longer there.

I had tried to use the Settings > Open Previous Windows and Tabs as a workaround, but it doesn't appear to be consistent.

Did something change in a recent update, or is my installation broken somehow? I tried refreshing Firefox but that didn't bring it back.

The article here shows what I am referring to and has a screenshot of where the "Restore Previous Session" option was: https://support.mozilla.org/en-US/kb/restore-previous-session#w_when-session-restore-occurs


[[Knowledge Base Article|https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2021-05-19-06-31-50-513d15.png]]

Anyone else have this problem? Is my installation broken? And how to fix?

Asked by SR 1 year ago

Last reply by cor-el 1 year ago

  • Locked
  • Archived

Unable to signon to google

Locking this thread, please continue here: [/questions/1440272] Signon to GMAIL or Youtube Premium inside Firefox both return an error about using an unsecure browser. N… (read more)

Locking this thread, please continue here: [/questions/1440272]
Signon to GMAIL or Youtube Premium inside Firefox both return an error about using an unsecure browser. No issue with Chrome or Edge.

Asked by George Tobey 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Solved
  • Archived

Every time I post a reply to a question I receive an error message and the reply does not post.

This is the error message. 'An Error Occurred Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now,… (read more)

This is the error message.


'An Error Occurred

Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes.


I have tried resending numerous times since last night with the same result.

Version 122.0.1 Firefox Release February 6, 2024

Asked by PhilG 1 year ago

Answered by PhilG 1 year ago

  • Archived

Bug: No fonts and colors are copied when copying text from any website and pasting to any application

Steps to reproduce: Open any website with latest Firefox version on latest Windows 11 Home OS version Copy any text that has a font or color Paste it to any other… (read more)

Steps to reproduce:

  1. Open any website with latest Firefox version on latest Windows 11 Home OS version
  2. Copy any text that has a font or color
  3. Paste it to any other website or desktop application

Expected behavior: Pasted text has the same font and color as copied text

Actual behavior: Pasted text has the same font and color as in the cursor position of the destination application's text editor.

Found workarounds: Use Chrome, Edge or any other browser.

Bug reproduced on 2 computers with and without Firefox extensions.

Asked by robert.peetsalu 1 year ago

Last reply by robert.peetsalu 1 year ago

  • Archived

Automatischer start exestiert nicht

Hallo ich möchte das Firefox sich beim starten des Pc alleine hochfährt. In den Einstellungen soll es dafür eine Option geben die bei mir aber nicht vorhanden ist. was ka… (read more)

Hallo ich möchte das Firefox sich beim starten des Pc alleine hochfährt. In den Einstellungen soll es dafür eine Option geben die bei mir aber nicht vorhanden ist. was kann ich jetzt machen?

Asked by silvercat5 1 year ago

Last reply by silvercat5 1 year ago

  • Archived

Backup

Last time I tried backing up my bookmarks, they were saved in a file that was basically a list, a list that can't be imported back to Firefox bookmarks, but just a list. … (read more)

Last time I tried backing up my bookmarks, they were saved in a file that was basically a list, a list that can't be imported back to Firefox bookmarks, but just a list. I would like to know if there's a way to actually export and import bookmarks with one click, rather than me having to add 200 pages from the list manually. When I tried importing the file, the list ended up somewhere random and not where bookmarks are

Asked by Devin M V 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago