Showing questions tagged: Show all questions
  • Solved
  • Archived

Firefox crashes since upgrade to MacOS Ventura Version 13.0.1 (22A400)

Since the OS upgrade, any portal that I open (especially the ones that I have my user id and password saved) crashes. One crash report can be found at https://crash-stats… (read more)

Since the OS upgrade, any portal that I open (especially the ones that I have my user id and password saved) crashes. One crash report can be found at https://crash-stats.mozilla.org/report/index/7d671357-2d98-4bbc-b177-4029e0221221

I have tried disabling add-ons/ exensions, disabling auto-fill, downgrading security, reinstalling (even the ESR edition), deleting Firefox files from the library/application_support - but it doesn't simply work. Not sure if this is an OS issue.

Any ideas would really help. Getting the below info on the about:crashes each time:

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Crash Address 0x0000000000000018

Asked by sowmik.sengupta 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Firefox suggesting usernames - saved logins off

Firefox is suggesting usernames on multiple websites that I access regularly. However, I have the saved logins feature turned off in Firefox. When I access Settings >… (read more)

Firefox is suggesting usernames on multiple websites that I access regularly. However, I have the saved logins feature turned off in Firefox.

When I access Settings > Privacy & Security > Logins and Passwords - it shows all of these options turned off.

When I access Settings > Privacy & Security > Logins and Passwords > Saved Logins... - it indicates No Logins Found / No Synced Logins found.

I do have Firefox Sync turned on to sync between devices, but since it indicates "No Synced Logins" it doesn't appear this is coming from another device. I have checked multiple devices and found they all show "No Synced Logins"

Only happening in Firefox. I am not getting these suggested logins in Edge or Chrome.

Happening across all my Windows 10 and 11 devices that have Firefox sync enabled. 2 x Windows 11 Pro 22H2 (build 22621.819) 1 x Windows 10 Pro 22H2 (build 19045.2364)

Firefox 108.0 on all Windows devices, but it started before updating to 108.

I have not yet tried resetting Firefox - hoping to use that as a last resort.

Any suggestions on where else to look or what I should try?

Asked by bumgarb 1 year ago

Answered by bumgarb 1 year ago

  • Solved
  • Archived

Disable horizontal scrolling

Is there any way I can completely disable horizontal scrolling? I'm using a laptop with a trackpoint (lenovo x230, Windows 10) and it's not terribly accurate, which means… (read more)

Is there any way I can completely disable horizontal scrolling? I'm using a laptop with a trackpoint (lenovo x230, Windows 10) and it's not terribly accurate, which means scrolling whilst a youtube video is going often makes it track backwards or forwards, and another website I use uses a horizontal click to send me to the next page, which sucks. I would prefer to just be able to disable it entirely. Thanks!

I swear to god I used to have it disabled, just need to work out how again.

Asked by koco1 1 year ago

Answered by koco1 1 year ago

  • Archived

Error code: PR_CONNECT_RESET_ERROR

I keep getting this msg for my amazon acct and other accts I've used on this same laptop for years. Now all of a sudden I get this msg: Error code: PR_CONNECT_RESET_ERROR… (read more)

I keep getting this msg for my amazon acct and other accts I've used on this same laptop for years. Now all of a sudden I get this msg: Error code: PR_CONNECT_RESET_ERROR

Please advise how to fix this matter

Asked by MPolo62 1 year ago

Last reply by rare.ale 1 year ago

  • Solved
  • Archived

Cannot install 52.9.0esr on XP SP3

52.9.0esr is claimed to be the last version for XP. Unfortunately it is not quite true. It is for XP SP2 ONLY. Trying to install on SP3 ends with the message that SP2 is … (read more)

52.9.0esr is claimed to be the last version for XP. Unfortunately it is not quite true. It is for XP SP2 ONLY. Trying to install on SP3 ends with the message that SP2 is required. IMO the installer is simply too strict on demanding exact version of SP ! https://www.mozilla.org/en-US/firefox/52.9.0/system-requirements/

I went through the list of versions (thanks Mozilla that they all are still available!) and found that the last version I can install is... version... 12.0b6. https://www.mozilla.org/en-US/firefox/12.0/system-requirements/

And indeed I installed 12.0b6 successfully but I would like to install 52.9.

Asked by andrzejm007 1 year ago

Answered by andrzejm007 1 year ago

  • Solved
  • Archived

Cannot direct audio output to bluetooth device via Firefox

I can connect bluetooth devices to my SurfaceGo and successfully direct audio output to them using Chrome, Edge, or internal sound files. But in Firefox the audio only g… (read more)

I can connect bluetooth devices to my SurfaceGo and successfully direct audio output to them using Chrome, Edge, or internal sound files. But in Firefox the audio only goes thru the internal speaker no matter which audio output device I select. Is there some setting I need to fix so that Firefox will speak to bluetooth devices?

Asked by eberger5 1 year ago

Answered by Dropa 1 year ago

  • Solved
  • Archived

Firefox shortcuts in new tab has disappeared

Over the past two days, I have found if I create a new tab, the shortcuts that I had saved on that page have all disappeared. Does Firefox keep a backup of these shortcut… (read more)

Over the past two days, I have found if I create a new tab, the shortcuts that I had saved on that page have all disappeared. Does Firefox keep a backup of these shortcuts? Unlike related support messages I've read, my bookmarks and bookmarks toolbar are unaffected.

These shortcuts (about 16 of them) took quite a while to accumulate, and it is frustrating to see that they can just simply disappear like that.

I am running Firefox 108.0.2 (64-bit) on Windows 10).

Asked by xogblog 1 year ago

Answered by xogblog 1 year ago

  • Solved
  • Archived

Getting unreadable text when website is using a font that isn't installed

Getting unreadable text when website is using a font that isn't installed (see attached screenshot). When I view the source in developer tools it uses Roboto (which I hav… (read more)

Getting unreadable text when website is using a font that isn't installed (see attached screenshot). When I view the source in developer tools it uses Roboto (which I haven't installed).

On my Mac, I have tried other browsers (Chrome and Safari) and they work fine. I have also tried this website with Firefox on Windows and it also works fine.

Asked by haszaidi 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Firefox 108.0 Socks5 proxy has stopped working

Hi, I have for some time (over a year) been using a remote server as a SOCKS5 proxy for Firefox so I can bypass my local ISPs filtering. The proxy connection is setup u… (read more)

Hi,

I have for some time (over a year) been using a remote server as a SOCKS5 proxy for Firefox so I can bypass my local ISPs filtering.

The proxy connection is setup using an SSH tunnel like this:

ssh -D 8080 -q -C -N -f root@<remote server> That sets up port 8080 on my local machine to listen for connections which will be forwarded to ssh on the remote server acts as aSOCKS4/SOCKS5 proxy.

    -D [bind_address:]port
            Specifies a local “dynamic” application-level port forwarding.  This works by allocating a socket
            to listen to port on the local side, optionally bound to the specified bind_address.  Whenever a
            connection is made to this port, the connection is forwarded over the secure channel, and the
            application protocol is then used to determine where to connect to from the remote machine. 
            Currently the SOCKS4 and SOCKS5 protocols are supported, and ssh will act as a SOCKS
            server. 

Tried it today and it doesn't work any more. I've attached a picture of my Firefox Proxy settings and a picture of the Firefox version I am currently running. plus a picture of the error I get when I try to access the BBC website using Firefox via the proxy.

I've tried all combinations of "Proxy DNS when using SOCKS v5" and "Enable DNS over HTTPS" with no effect. I've also tried it from "Troubleshooting Mode" and the same thing happens.

I also tried accessing https://www.bbc.co.uk through the same proxy by using the command:

curl --silent --location --socks5 localhost:8080 https://www.bbc.co.uk

and it worked perfectly.

I'd be grateful if you could have a look at it and let me know what is wrong.

Thanks, Alan

Asked by Alan.Griffiths.2013 1 year ago

Answered by Alan.Griffiths.2013 1 year ago

  • Archived

Ad blocker

I am prevented from downloading an important document because the site says that I need to disable an ad blocker. I am not aware of having an ad blocker and nothing shows… (read more)

I am prevented from downloading an important document because the site says that I need to disable an ad blocker. I am not aware of having an ad blocker and nothing shows up in add ons and extensions. How do I find and disable an ad blocker that I cannot find?

Asked by klegan.chaplain 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Why did "to google translate" add-on get removed?

Hello all, I'm running Version 108.0.1 on a mid 2015 Macbook Pro MacOS 12.6.2 Today I went to do a translation using the "to google translate" add-on and noticed it was… (read more)

Hello all,

I'm running Version 108.0.1 on a mid 2015 Macbook Pro MacOS 12.6.2 Today I went to do a translation using the "to google translate" add-on and noticed it was missing from its place in the context menu. I go to "get more add-ons and re-installed it.

So why was it uninstalled without my consent? What can I do to stop this happening again?

TIA, Gene

Asked by Gene 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Popup - allow

I have renewed my driver's license online and am ready to print the temporary version; however, when I click Print, I am told that I need to allow popups. I have no idea… (read more)

I have renewed my driver's license online and am ready to print the temporary version; however, when I click Print, I am told that I need to allow popups. I have no idea how to do this. I need help ASAP!

Asked by mcalileypad 1 year ago

Answered by TyDraniu 1 year ago

  • Solved
  • Archived

Firefox will not show bold

I am making a web page (in Dreamweaver) for a meeting and I have certain things in bold. In Firefox, the bold (<b></b>) does not show. Bold shows up on my p… (read more)

I am making a web page (in Dreamweaver) for a meeting and I have certain things in bold. In Firefox, the bold (<b></b>) does not show. Bold shows up on my pages on Chrome and on Microsoft edge. I've also tried the <strong> tag, but that doesn't work either. The font family for the pages is sans-serf. I really need this to show on most browsers.

Asked by jls25 1 year ago

Answered by Terry 1 year ago

  • Solved
  • Archived

Google Drive file details error

Lately in Google Drive I get this error when I select one image or a file: Impossible load details. Retry. I have Firefox 108 version, on Edge and Chrome all is OK. Also … (read more)

Lately in Google Drive I get this error when I select one image or a file: Impossible load details. Retry. I have Firefox 108 version, on Edge and Chrome all is OK. Also the troubleshoot mode doesn't resolve the problem.

Asked by happysurf 1 year ago

Answered by happysurf 1 year ago

  • Solved
  • Archived

savefrom.net

Hello there; I had installed the "savefrom.net" extension. This extension automatically generated the website address to the "bookmarks toolbar". I deleted the extension … (read more)

Hello there; I had installed the "savefrom.net" extension. This extension automatically generated the website address to the "bookmarks toolbar". I deleted the extension and deleted the shortcut as well. But when the bookmarked website shortcut "firefox" is closed and reopened, it adds itself to the bookmarks toolbar again. No matter what I did, it didn't work. I don't want to delete Firefox completely and reinstall it. Because there are too many shortcuts and data that I use all the time. How do you think I can solve this problem?

Asked by Emre Domaç 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Access website

Hi, can you help? I can't access morphy richards website from my phone and my pc through Firefox. I can access it through Microsoft Edge on my pc and my Samsung Internet … (read more)

Hi, can you help? I can't access morphy richards website from my phone and my pc through Firefox. I can access it through Microsoft Edge on my pc and my Samsung Internet app on my phone but not through my Firefox app or windows 11 Pro desktop pc. I get this message on my pc

Hmm. We’re having trouble finding that site. We can’t connect to the server at www.morphyrichards.com. If you entered the right address, you can: Try again later Check your network connection Check that Firefox has permission to access the web you might be connected but behind a firewall

and this message on my phone through the Firefox app

Address Not Found. The browser could not find the host server for the provided address. Check the address for typing errors such as ww.example.com instead of www.example.com.

If you are unable to load any pages, check your device’s data or Wi-Fi connection. 

Steps I have taken is clearing data, history and cache on pc, turning off mcafee firewall. I use my pc through a wired Internet connection and my phone through Wi-Fi and data and it's the same on both I can't access the website. Like I mentioned I can access it no problems through Microsoft Edge on my pc and Samsung Internet app on my phone so I have now pinpointed it to Mozilla Firefox being the issue, also this is the only website I have issues with. Please can you help? Regards, Steve

Asked by steveveg 1 year ago

Answered by Paul 1 year ago

  • Solved
  • Archived

How to hide or disable the 'Bookmark this page' button in the location bar

I never use the 'Bookmark this page' button in the location bar. Meanwhile it takes precious real estate in the small location bar (I have many extension buttons in the … (read more)

I never use the 'Bookmark this page' button in the location bar. Meanwhile it takes precious real estate in the small location bar (I have many extension buttons in the toolbar). Is there a way to hide or disable this button?

Asked by Apothor 1 year ago

Answered by Terry 1 year ago

  • Archived

keyboard shortcut

after the last update, the keyboard shortcut shift+esc opens the processes menu. i would like to disable it - this is the same shortcut that i frequently need to use on a… (read more)

after the last update, the keyboard shortcut shift+esc opens the processes menu. i would like to disable it - this is the same shortcut that i frequently need to use on a specific website, and needing to close the processes menu every time is deeply annoying

Asked by rot13enabled 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Yahoo Email Not Signing on Firefox

All of a sudden, Yahoo email is not signing on Firefox on Windows 11. It is working on other browsers on the same computer, and even on Firefox on the Mac computer that i… (read more)

All of a sudden, Yahoo email is not signing on Firefox on Windows 11. It is working on other browsers on the same computer, and even on Firefox on the Mac computer that is running the Windows 11. I tried all possible solutions but to no avail.

1) Cleared all cached data and cookies 2) Refreshed FF 3) Completely uninstalled FF and deleted the profile folder and reinstalled a fresh copy 4) Disabled all add-ons and extensions. 5) Private window

I am stuck at " Uh-oh... We can’t sign you in right now. Please try again in a while" every time I try to sign in. I get (https://login.yahoo.com/account/challenge/fail) instead of (https://login.yahoo.com/account/challenge/password).

Any suggestions?

Thank you

Asked by TheBob3 1 year ago

Answered by jonzn4SUSE 1 year ago