Firefox Support Forum

I have been using Firefox as my browser for years. I like its privacy features.

Problem. Often, when I click on a URL to a secure site, as the page is loading, Firefox freezes. That tab & any other tabs that are open are frozen. If I click on them, nothing happens. Even after waiting for 2 minutes, the browser does not correct itself, or come back. I have to use Cntrl Alt Del to “close” Firefox. Eventually, the “Restart Firefox” dialog box appears. I have to wait for Firefox to stop running before the restart takes effect, & Firefox comes back. This happens with 3 or 4 secure sites that I visit, including Discover.com. Firefox also occasionally freezes while I am on a secure site, when I go from one page to another.

Is this a fault of the Firefox browser? Is there something I can or should do when I click on a secure link? Any suggestions would be appreciated. H. Meier.

Hi.

Ever since I upgraded to version 123.0.1, I am constantly getting slowness on websites stuck in "Performing a TLS handshake..." Eventually the websites load, but it's frustrating. I have read about the various solutions and have tried the following: Disabled IPV6 Refreshed Firefox Reloaded Firefox Disabled and removed all extensions Restart in safe mode Create new profile

This was not happening in version 122 and before. Microsoft Edge does not have this problem, but I prefer to use Firefox. I am running Windows 11 Pro. Any ideas?

Thanks

The Bookmarks Gadget (under Add Gadgets) appears to have been hijacked. I have dozens of bookmarks and now every single one of them redirects me to https://12jav.net/. I tried clearing all browsing data, logging out/in, and reinstalling the gadget. It seems to have happened after installing the latest version of Firefox, and reverting to an earlier version did not help either. Can you please look into this? Thank you.

I paid Mozilla $114.35 for enhanced antitracking support but I still get Norton alerts saying I'm being tracked. Was I scammed or is the enhanced antitracking not working?

I don't have a home page button on my browser. How do I add a home page button? Also, when I navigate to a new page my bookmark tool bar at the top disappears. I only have the bookmark tool bar on my home page. I want it to show on every tab I open so I can easily navigate from there rather than having to go back to my home page every time. This problem started when I got a new computer. The browser works fine on my old computer.

When I start my computer I get the following error message: Firefox cannot access C\Program FilesFF\windowsapps\Microsoft windows.cross device_1.24012.0x64_cwsn1...

Hi, When I use a shortcut for a bookmark (e.g., typing "yt" to activate my youtube search bookmark with URL set to "https://www.youtube . com/results?search_query=%s" and shortcut set to "yt") it opens in a new tab. I am in the habit of making a new tab before using a shortcut to search using a bookmark. How can I change the shortcut bookmark behavior to open in the same tab where i typed the query into the URL bar?

I was having trouble getting into my Ancestry account. I called their support and they said it was my browse not connecting with them. I can access if I use Edge, but I don't like that format and would much more prefer Firefox. Is there a problem, or were they just brushing me off? How can I get into Ancestry using Firefox again? Can you please advise.

Thank you.

I have installed FF on my new laptop and successfully signed in with my email and password. Based on this success, I have reinstalled FF on my desktop where sign in stopped working a year ago. And it still does not work, it keeps asking for master password. I cannot remove the account. The correct password, that works on the laptop fails to work on the desktop. Refreshing FF keeps one thing: the account. FF keeps bugging me about the master password on the desktop. And it does not accept the correct password.

This entire password handling is a great mess on FF.

What to do?

When in Google Sheets in Firefox a single scroll click of the mousewheel takes me to the very bottom right of the sheet. The scroll wheel is then disabled vertically and horizontally.

Error is verified for all Google Sheets. Problem does not exist when accessing these sheets in Incognito Mode.

Error does not occur when accessing these sheets in Chrome.

Sheets is all but unusable without mouse scrolling capability.

On my computer Firefox ask for the master password every time at startup. On other computers in my family, Firefox only ask for the Master Password when accessing a site with a password. I tried : - to disable than reenable Master Password - start in SafeMode without success. How can I solve my issue ? Thanks in advance for your help

Hello, I'm looking to stopping **ALL** website Pop Up Notifications--NOT just selected ones. I've already gone to Privacy & Security-->Notificatications. This is feature is totally pointless. This feature assumes you repeadily go to the same singular site that causes pop ups --not random site you visit. I did check off the button at the bottom "Block new requests asking to allow notifications." My issue is NOT, NOT seeking to block "permissions" (I have never seen or been asked by Firefox to 'allow permission for website notifications')--I'm seeking to stop ALL website pop ups notifications that intrusively just appear at the lower right corner. I don't understand why there isn't a single button to stop these intrusive and annoying pop up pushes??? It's a no brainer. I hope you can help with a solution. Thank you in advanced.

I continued reading on FireFox, and found that there is a "Refresh" procedure that might work, AND IT WORKED!

I'm so glad. Thank you. Of course it brings up other issues that may need attention, unrelated.

If I manage my bookmarks from the Menu>Bookmarks>Manage Bookmarks at the bottom, a separate window pops up where I can attempt to organize my bookmarks.

It seems I have limited functionality in being able to edit these lists and folders. Under "All Bookmarks" I have (3) folders, the Bookmarks Toolbar (which I rarely use anymore), the Bookmarks Menu, and another folder called "Other Bookmarks" which I had added years ago. (Perhaps this folder has been grandfathered in? I don't know that you can add folders at this level anymore)

After moving all the contents of "Other Bookmarks" to the "Bookmarks Menu", I wish to eliminate the "Other Bookmarks" folder. The folder is now empty, but the RMB menu still shows the "delete folder" option grayed out.

I read somewhere that Sync might have something to do with it, but even after signing out of Sync, and trying again, it wouldn't work.

Anything under the "Bookmarks Menu" folder, I have no problem deleting or moving links and folders. (though the GUI could be a little more streamlined) I am just not able to manage anything at the top level. Is there currently a way to do this?

Thank you. Kurt

I'm trying to create a Drag & Drop file feature in my web page following this doc https://developer.mozilla.org/en-US/docs/Web/API/HTML_Drag_and_Drop_API/File_drag_and_drop

The dropHandler function works as expected the first time I tried to drop a file into a "drop area" div, but then does not work anymore. In all subsequent calls, the drop event is triggered but there is no file in

`` event.dataTransfer.items // empty event.dataTransfer.files // empty ```

This behavior is the same in Troubleshoot Mode.

Additional data

Firefox version: 123.0.1 (64 bits) OS: Debian 12

I have Canon EOS Utility installed in order to use a better camera when streaming. For some reason, when I'm using Google Meets, it will only let me use EOS Utility, ignoring the option of using my laptop's webcam. I've tried revoking permission, but when it asks me for permission again it won't show me my laptop's camera, only EOS Uitlity. I've tried disabling EOS Utility under Windows settings, but it's still the only camera that appears.

Should I use DuckDuckGo Privacy Essentials with Mozilla/Firefox? Would all of the Firefox features work the same or would DuckDuckgo replace Firefox features? If both worked together it would seem to be the best option. I would greatly appreciate some input on this.

Hi, I opened my firefox browser yesterday and it automatically downloaded a file. I was just confused what it is, and should I be worried or is it perhaps an update for firefox or something like that. The file name is the following: _ENlpVQx

Thank you!