Firefox Support Forum

3-26-21: I just upgraded to the latest version of Firefox and NONE of my bookmarks are available. I've tried all the tips I've found and nothing works. I tried to Restore Bookmarks and get the error: Unable to process the backup file. This is a terrible version of Firefox. I need my Bookmarks. Where did they go?? How do I get them back? I am not a computer expert. I am a user of your product. I should not have to jump through hoops just to get my browser set up the way I had it before. Right now it is a big mess. I've used Firefox for years when other browsers are available. I will dump Firefox if I have to but I would prefer to solve this problem.

Whenever I sign in to Ebay or Facebook or Messenger using Firefox , I immediately receive text and email warnings about a sign in from an unrecognised computer, asking if it was actually me. This does not happen when I use other browsers (Chrome or IE) so the problem seems to be with Firefox. How can I get these websites to recognise my PC and stop sending me these alerts?

I recently signed up for YouTube Premium. The interface for YouTube then changed to an absolutely awful new interface with multiple problems. I could (and will if asked) provide a list of these shortcomings, but far and away the most disturbing is NO VOLUME CONTROL!

I've tried logging out so that Premium no longer applies, but the awful interface remains.

I've tried logging into Premium on Chrome and the normal, useable interface is preserved.

I've performed multiple internet searches and cannot find any reference to this new(?) terrible interface, am I the only one who hast it?

My main question is: how do I get rid of it? Or do I have to reconcile myself to having to change my default browser to Chrome?

Hi, Once upon a time, when restarting a session, closed with some pages still open, Firefox was proposing the list of all pages that were open at the termination moment, asking to CHOOSE which pages we wanted in this new session. That feature was very very useful, allowing a fast closing, and a 'meditated' and comfortable restart.

Now, from a couple of years, it seems that the only choice is to have back ALL the pages again, or none... Is maybe this useful old setting hidden somewhere ? Thank you for your help... I find irritating loosing features in updates !

Enhanced Tracking prevents me from logging into Firefox. All attempts while on would lead to a "500 server error" that was noted and to be looked into. After a 24hr time frame of the same results, I disabled the 'purple shield' on the series of pages loaded in order to sign into help. That allowed me to successfully sign into help and 'close' the question about Firefox not retaining page zoom setting (privacy.resistFingerprinting TRUE was the culprit). Above was a statement, my question is why would by default Enhanced Tracking prevent mozilla.org support site from working?

The former versions of Reader View looked pretty much like normal documents - without all the superfluous clutter that an original webpage article might contain. So, it could easily be printed OR copy/pasted into a new Word document, and then printed. However, in the new Reader View (v. 87 - 88), most of the photographs are retained. In fact, they are often duplicated, i.e., instead of having one head shot of the subject of an article, there will be TWO identical ones - along with many of the other original photos (also duplicated). So, we now have a Reader View that contains twice the number of photos than the original webpage article did!!

The consequence? I have to "copy" blocks of text; paste them into a document; return to the webpage; dodge the photo(s); and go to the text for another copy/paste cycle. Spin, Repeat, etc. This is SO tedious, especially when the previous Reader View retained, at most, only one photo at the beginning, followed by nothing else but text. This allowed for fast and easy printing or saving. Alas, this is no longer possible (and I have expanded/modified Print Preview as much as possible and followed every other "temporary" tweak suggested in the Support Community!)

Lastly, on v. 88, I still cannot see the former "Simplify Page" (which, if memory serves, did not do as thorough a job of minimizing a webpage.) For what it's worth, is there any way the previous version of Reader View can be resurrected, preferably with NO photos, on a permanent basis?? Thanks very much.

Why is every new Firefox update nothing but a buggy piece of crap? Newest Firefox crashes every 3 attempts to do something, basically unusable. Thanks for the quality programming.

there is some issue in opening the web page which is designed to open in new tab when clicked.

the link for the same is this https://newtrade.sharekhan.com/eodweb2017/login.do?caller=executeLoginValidation#/equity/107

the middle pat of login do is failing to do the auto login to the main page & showing no data.

Can any one help in the reagrds?

Hi, Using the updated Firefox on Windows. The Delta home page works but when I do a search, the results don't load. "We're sorry there was a problem processing this request. Please try again" This has been going on for about a week. I set cookies to be allowed from Delta and there is no difference. Please let me know your suggestions. Thanks, Michelle R

* * i have ordered two of your different F R E E things - i have received nothing

• * so i will not order this 3rdd free offer item as it will no doubt be ignored
• * as were the first two. take me off your mail list

Dear Volunteer. Not "yelling" at you personally, but...

PLEASE discontinue “A web page is slowing down your browser.” It’s useless, and EVERYBODY hates it.

Since this "improvement" was force-fed to us, the opening of almost every site gets hijacked and frozen by a redundant alert.

Please at least give us the option to disable it. Seriously, I see (Not Responding) in the activity windows more than anything else since the idiotic yellow bar made it's unwelcome appearance.

PLEASE kill it. PLEASE, PLEASE, PLEASE, Thanks.

Hi All,

I am using a Desktop Windows computer and I am having trouble with 64 bit Firefox Version 87.0. For some reason I cannot play the sound in Instagram videos. All instagram videos will play but wil show the sound icon as muted and there is no way to click the sound icon which is shown in the lower right corner of the video to unmute it.

I disabled all the add-ons in firefox and I still am getting this problem. Chrome on the other hand seems to work just fine in playing Instagram videos with audio.

So what's up with Firefox?

Typing the problem in the quote marks in the search box yields over 400 identical questions. So obviously this is a known problem with FF, and hopefully with Mozilla.

With me it happens on Facebook. Clicking "wait" basically does nothing, clicking "stop it" it basically stops the page from loading, so you can't post a message or have any interaction with the site whatsoever.

All along I'm watching the CPU at a constant 50%-60%, and memory for one tab of FB going up steadily from 400 MB to 1.2 GB (almost like a memory leak).

Now, my laptop has really limited specs, 3 GB RAM, Win 7, 10 years old. So I thought the laptop is probably to blame. Till I did the following experiment: Let's try Edge, with the exact same tabs, exact same sites.

So, one tab of the same FB page + one tab of Yahoo Mail -> FF: 60% of CPU, 1.5 GB of memory (and counting). Edge: 10%-15% of CPU, 500-600 MB of memory, and FB smooth as silk.

Any suggestions/solutions are welcome.