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Why can't I download video clips after installingthe latest Flash Player

For example, on Xfinity when I try to view a video clip in says that is is loading and will stay as loading for an hour or more. I have downloaded and installed the lat… (read more)

For example, on Xfinity when I try to view a video clip in says that is is loading and will stay as loading for an hour or more. I have downloaded and installed the latest Adobe Flash player from Adobe and it still does not load. Another site I am having this problem with is AARP. I contacted them and they stated that the problem was with Firefox and how it is handling the Flash Player. If I use IE things work fine, however, I don't like IE and would prefer Firefox.

I am using Windows 10, and Firefox 43.0.3

Asked by mhorvitz 5 years ago

Answered by cor-el 5 years ago

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I got a message to update Firefox due to a network vulnerabilty is it valid

I recently uninstalled Firefox and downloaded it again. I was having trouble with Firefox and thought it might be corrupted. After a new installation Firefox worked fin… (read more)

I recently uninstalled Firefox and downloaded it again. I was having trouble with Firefox and thought it might be corrupted. After a new installation Firefox worked fine. I just got a warning that my network was vulnerable and there was a security patch recommended. I deleted the message and didn't download the patch. I have searched the Mozilla support but can't find any info on the "patch". The question is is the patch recommendation legitimate?

Asked by Jack99 5 years ago

Answered by FredMcD 5 years ago

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Have tried extensive troubleshooting, to no avail - one website not accessible

For two days, I cannot access one website on FF. The website is not down. I also pinged it. I can access via IE. I did the troubleshooting tips at Tips & Tricks… (read more)

For two days, I cannot access one website on FF. The website is not down. I also pinged it.

I can access via IE.
  I did the troubleshooting tips at Tips & Tricks http://sidsuniverse.blogspot.com/2008/10/firefox-cannot-access-internet-other.html, which seems to be VERY comprehensive.

I just installed 43.03 today, Prior to that, I was dealing with two days of- "FF Not Responding." I uninstalled v42 and upon reinstall, I got the notice that the new version was ready for install. Immediately upon opening the new version, I ran into "FF Not Responding" and then it stopped. I am still left with ONE Website being inaccessible. There is no error; it just doesn't load.

What I didn't try was Safe Mode and installing an earlier version (I guess 41 or so). Since I can disable anti-tracking and ad blocking apps (which I DO), then why would I have to try Safe Mode? Disabling all potentially conflicting apps does not make an iota of difference. I'm at the end of my abilities. One website only = no errors; no opening either.

Thank you.

Asked by CiaoBella1 5 years ago

Answered by CiaoBella1 5 years ago

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FireFox 64 breaks Flash Completely -- Troubleshooting Results

The FireFox 64 bit version 43.0.3 is not working with ANY Flash videos or streaming audio. This is a likely a serious broken code bug with the sandbox that cripples the 6… (read more)

The FireFox 64 bit version 43.0.3 is not working with ANY Flash videos or streaming audio. This is a likely a serious broken code bug with the sandbox that cripples the 64 bit version for all practical purposes--it makes it unusable for anything that requires Flash. I have already submitted several crash reports when prompted.

I am running Win7 64bit, SP1 all up to date. I uninstalled and deleted the folders for my 32 bit completely, then performed a fresh install and created a new profile from scratch to troubleshoot this. No script blocking or any other plugins that would block connections or sites were installed, and any remnant folders from FF 32bit were deleted.

This is the consistent error generated:

TypeError: Error #1009: Cannot access a property or method of a null object reference. at flash.external::ExternalInterface$/_callIn() at Function/<anonymous>()


Troubleshooting Steps: In access:config type "plugins" (no quotes)

dom.ipc.plugins.sandbox-level.default - for all plugins (default is 1 (for x64 FF), max 3, disabled - 0 (default for 32-bit FF))

dom.ipc.plugins.sandbox-level.flash - only for flash (default is 2 (for x64 FF), max 3, disabled - 0 (default for 32-bit FF))

Set both sandboxes to 1, and plays, but crashes when the stream is paused or stopped. Changed the plugin sandbox default to 0, the flash set to 0 (disabled) Went through all possible sandbox level combinations (closing and reopening browser to reset after each change) with no effect.

Does not work with the Primetime CDM plugin Active or disabled and no other Flash installed. When installed, current Shockwave Flash plugin (version 20.x.x), set to Always, or Never Activate fails. Set Shockwave to ask every time and manually approving the request works initially, then generates the error and crashes during playback. Error message continues to pop up after closing.

Test sites/files: www.slacker.com/station/song-of-the-year YouTube: Any video. Using plugin YouTube Flash-HTML5 set to HTML5 --works without issues. The Flash setting crashes or does not play at all.

For the benefit of others aTemporary Workaround: If you have Internet Explorer 11 installed: Use the "Open in IE" extension with the current Adobe Flash ActiveX plugin--Verify that ActiveX filtering in IE is turned off. Everything plays normally. No crashes during playback or after closing a file.

I cannot guarantee it will work if you also install script/ad blockers or things like Disconnect. But that leaves you open to intrusive ads, hijacking, and injected malware.

After being fairly reliable up until version 41, I now regret permanently deleting my FireFox 32bit, but I did archive my old profile in case I want to reinstall the Win32 version clean again. FEBE is my friend. This 64 bit version is not yet ready for primetime. The FireFox team needs to address as their highest priority if they want to actually transition to HTML5 video/audio playback before most of the rest of the world has actually done it.

Asked by Michael8 5 years ago

Answered by Michael8 5 years ago

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I continue to receive error messages with the untrusted connection and error code ((Error code: sec_error_cert_signature_algorithm_disabled). What do I do?

I have been using Firefox for years and have had no issue. Tonight, when I try to go to my normal websites (AOL mail, Etsy, etc.) I receive an error message of: This Conn… (read more)

I have been using Firefox for years and have had no issue. Tonight, when I try to go to my normal websites (AOL mail, Etsy, etc.) I receive an error message of:

This Connection is Untrusted

You have asked Firefox to connect securely to my.screenname.aol.com, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

my.screenname.aol.com uses an invalid security certificate.

The certificate is not trusted because it was signed using a signature algorithm that was disabled because that algorithm is not secure.

(Error code: sec_error_cert_signature_algorithm_disabled)

I have tried updating Firefox, I have run a security check, I have search the forums...I have not found a solution for this error code.

What am I able to do?

Asked by jessica_furler 5 years ago

Answered by cor-el 5 years ago

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Firefox keeps being signed out of google services whenever a session is closed

Or more specifically, when I start up a new session, I'm always brought to the "enter your password to continue" screen (Screenshot attached in case you're not sure what … (read more)

Or more specifically, when I start up a new session, I'm always brought to the "enter your password to continue" screen (Screenshot attached in case you're not sure what page I mean)

Now Firefox remembers my password so it's not exactly hard to just click "Sign In" but it's more a convenience thing, and bewilderment that my FF install on another of my PC's isn't having the same issue. I thought it may be an issue with the GMail notifier I was using (https://addons.mozilla.org/en-GB/firefox/addon/fastest-notifier-for-gmail/) so I disabled that and restarted FF. No success.

I've attempted to clear my cookies for google three times, one just deleting the google.com cookies, second deleting them all internally via FF and the last time removing cookies.sqlite file in case that was corrupt or similar. However all three of these attempts after signing in to Google and restarting Firefox bring me back to the login screen on my next browsing session.

This is exclusive to Google however, other websites I use only log me out when the relevant cookie expires so I'm not sure what Google's cookies are doing differently to other sites to cause this.

Hopefully one of you guys has a good idea of what's going on and are not as stumped as I am!

Asked by DarkOverord 5 years ago

Answered by cor-el 5 years ago

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How to stop Firefox from asking me to update passwords that haven't changed?

I use the saved passwords feature. When I change my passwords, Firefox asks if I want to update the saved password. This is useful and I wish to keep this feature. Howeve… (read more)

I use the saved passwords feature. When I change my passwords, Firefox asks if I want to update the saved password. This is useful and I wish to keep this feature.

However, within the past few days I'd say, Firefox started asking if I wanted to update passwords that have NOT changed. The username and password are the same as they were a week ago, and have been the same all week, yet every time I use them, Firefox asks if I want to update the password. It is really irritating, and raises security questions.

Asked by modhatter 5 years ago

Answered by guigs 5 years ago

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Firefox security warning & patch in Version43.0.3? it is still there!?

Firefox security warning & patch with Version43.0.3. The user is prompted to download a patch to fix mal-ware threat. Detected by AVG with resolution info attached… (read more)

Firefox security warning & patch with Version43.0.3. The user is prompted to download a patch to fix mal-ware threat. Detected by AVG with resolution info attached: cannot attach .gif screen captures of all!?

Asked by groboski 5 years ago

Answered by Scribe 5 years ago

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when I type into anonlinef orm the spaces, shifts, and punctuationareslo w to appear and contain errors just like the ones n this message.

I just upgraded to the most recent version of firefox. Now whenim ' filling out online forms such as this one, the re is slow responseandthe spaces, punctuation, shifts… (read more)

I just upgraded to the most recent version of firefox. Now whenim ' filling out online forms such as this one, the re is slow responseandthe spaces, punctuation, shifts are outo-f-order and jumbled up.jus t like the examples in this passage. I typed all of thismessage in the correct order but it isn't appearing correctly.

Asked by gorcos 5 years ago

Answered by guigs 5 years ago

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How do I enable addons that are not verified?

Hidy ho all I have some kaspersky addons that are disabled, because they cannot be verified. Trouble is, I know these addons are good, and would like to re-enable them. … (read more)

Hidy ho all

I have some kaspersky addons that are disabled, because they cannot be verified. Trouble is, I know these addons are good, and would like to re-enable them.

I'm using Firefox 43.0.3 at the moment.

I found an answer saying I needed to change a config setting for Firefox, from requiring addons to be signed, from true to false. Trouble is, that answer didn't tell me where to find this setting.

That said, I have no trouble with this setting. If it wasn't blocking my antivirus addons, I wouldn't even be asking this question. Is it possible to change this setting, to allow my antivirus addons, and verify everything else?

Asked by mattig89ch 5 years ago

Answered by Scribe 5 years ago

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Firefox crashes

Crash ID: bp-575767fe-cd41-4770-a945-cd3b52151230 December 2015 ..Since the latest Windows update and Firefox Update I can no longer access Firefox. As soon as I open Fi… (read more)

Crash ID: bp-575767fe-cd41-4770-a945-cd3b52151230

December 2015 ..Since the latest Windows update and Firefox Update I can no longer access Firefox. As soon as I open Firefox it crashes and the pop up window says submit crash report...which I have done. My operating system is Windows Vista. I have 7 other computers in my house running Windows 7, 8 and 10 and none of the other computers are experiencing any issues with Firefox. I have gone through ALL the steps recommended by Mozilla, uninstall, reinstall, safe mode, without plugins, check internet connection etc...nothing has helped. On the reinstall Firefox would open and stay open but would not connect to any websites. I then would get the message cannot locate XPCom. I did some research online and read that XPcom is not used in Firefox any longer so that was odd. So in the end I did a system restore back to the end of November 2015 when all was working well. But now I am back to Firefox crashing every time I open it. Help Please. I am a "only ever want to use Firefox as my web browser person". I have used Firefox since the beginning of time and it has NEVER failed me. I cannot bear to be forced to use Goggle Chrome instead of Firefox. :( Thank you for all you do to provide an amazing product! :)

Asked by slgearey 5 years ago

Answered by philipp 5 years ago

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HOW CAN I GET DROP & DRAG AND COPY & PASTE TO WORK BETWEEN FIREFOX AND WINDOWS 7 64BIT ?

I am trying to get a file folder from the documents file in Windows 7 64Bit to an e-mail on Centurylink, my provider, with Firefox by using either drop/drag or copy/paste… (read more)

I am trying to get a file folder from the documents file in Windows 7 64Bit to an e-mail on Centurylink, my provider, with Firefox by using either drop/drag or copy/paste. IT will not work. I believe the problem is in Windows 7, because I have tried two other browsers with the same results.

Asked by Better-Day 5 years ago

Answered by jscher2000 5 years ago

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can not get topcashback notifier to work with firefox

I have recently become a firefox "convert" but I just can not get the topcashback notifier to work. I have read many things but no matter what i try it always says its un… (read more)

I have recently become a firefox "convert" but I just can not get the topcashback notifier to work. I have read many things but no matter what i try it always says its unregistered

Asked by pieboy61 5 years ago

Answered by Seburo 5 years ago

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I keep getting the following pop-up: https://ahteetgv-europe.org/a5d5d96c0b4e1fcf815594cc26ed6b02.html. Is the for real or a hoax? My AV warns me unsafe

Hello all at Mozilla. Happy New Year. !!!!!! While surfing, the a window pop up (with pop-up disabled) and tells me my "network is infected" and to download the Firefox P… (read more)

Hello all at Mozilla. Happy New Year. !!!!!!

While surfing, the a window pop up (with pop-up disabled) and tells me my "network is infected" and to download the Firefox Patch. This is the URL that it comes from:

https://ahteetgv-europe.org/a5d5d96c0b4e1fcf815594cc26ed6b02.html

Since I did not see any mention of Mozilla or Firefox in the URL, I didn't trust it.

My AVG program warned me that it was dangerous

Asked by Gregg19809 5 years ago

Answered by cor-el 5 years ago

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Firefox crashes

Can not make Firefox work. Every time I open it, it crashes. Do not know why, just started today. Tried reloading, did not fix. Cleaned PC of virus's with two different … (read more)

Can not make Firefox work. Every time I open it, it crashes. Do not know why, just started today. Tried reloading, did not fix. Cleaned PC of virus's with two different cleaning softwares. Re-downloaded Firefox again. Still doesn't stay open, just crashes. Crash ID: bp-73e69ce0-e837-431b-9e30-83e322151229. Any ideas?

Asked by JVanW 5 years ago

Answered by philipp 5 years ago

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Firefox crashes in Safe Mode upon starting

Version: 43.0.3 After reinstalling and complete restore Firefox crashes right after starting, even in Safe Mode. Crash information attached. Any hints on debugging furthe… (read more)

Version: 43.0.3 After reinstalling and complete restore Firefox crashes right after starting, even in Safe Mode. Crash information attached. Any hints on debugging further are appreciated :-)

Asked by Upietz 5 years ago

Answered by philipp 5 years ago