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FireFox Tech Help

hey! I am trying to import my safari browsing history to firefox, but it's not letting me. For some reason, it's allowing importing my bookmarks and not my history. Is t… (read more)

hey! I am trying to import my safari browsing history to firefox, but it's not letting me. For some reason, it's allowing importing my bookmarks and not my history. Is there a way to export my browsing history from safari to firefox?

Asked by jas.alvarez002 9 hours ago

Can't sync or sign out

After logging in to my Firefox account, I am unable to sync or sign out. When I manually try syncing it just spins forever without doing anything. When I sign out and an… (read more)

After logging in to my Firefox account, I am unable to sync or sign out.

When I manually try syncing it just spins forever without doing anything. When I sign out and and confirm, nothing happens. I have tried restarting my machine and Firefox multiple times but the issue persists. This is very strange.

Windows 10 Firefox 89.02

Asked by mike.hamer 3 months ago

Last reply by ledezmacjl1 10 hours ago

Lost Bookmarks after computer re-image

I had an extensive collection of bookmarks I used frequently and in the past was able to recover them through Firefox sync. My computer was recently re-imaged by my compa… (read more)

I had an extensive collection of bookmarks I used frequently and in the past was able to recover them through Firefox sync. My computer was recently re-imaged by my company and I had to reinstall Firefox. This time when I logged into sync the bookmarks did not re-appear. I cannot connect my device to my previous profile on this machine because it has been replaced, but when I look at enrolled devices it still identifies my previous profile on this machine as active. Is there a way to recover the bookmarks from this previous profile instance? Are these bookmarks still saved somewhere in the cloud?

Asked by scott.rollen 19 hours ago

Last reply by cor-el 11 hours ago

lost bookmarks on main device while syncing to secondary device

my pc is my main device but when i synced my laptop i lost a lot of my bookmarks on my pc. is there a way i can label my pc as my main device in my firefox account so i d… (read more)

my pc is my main device but when i synced my laptop i lost a lot of my bookmarks on my pc. is there a way i can label my pc as my main device in my firefox account so i don't lose my bookmarks when i sync? is there an order to the process or something that i don't understand?

Asked by ginduf 16 hours ago

"Send Tab to Device" missing from right-click menu

I normally use Firefox Beta. Ever since upgrading to v92 the option to Send Tab to Device has been missing when I right-click on a tab. I've downloaded other versions of … (read more)

I normally use Firefox Beta. Ever since upgrading to v92 the option to Send Tab to Device has been missing when I right-click on a tab. I've downloaded other versions of Firefox and the issue seems to follow me out of Beta and into the regular release. I've seen other people having issues with syncing and sending tabs between devices as of late, but no one seemed to be completely missing the option to do so.

Asked by vtardiff 1 month ago

Last reply by AliAardvark 1 day ago

I forgot the main email address form my old Firefox account

So, I recently discovered that many passwords that I've used before have leaked online, and I've been changing passwords and deleting old accounts for days now. I've used… (read more)

So, I recently discovered that many passwords that I've used before have leaked online, and I've been changing passwords and deleting old accounts for days now.

I've used Firefox for many years back in the day, but I can't log in my old account because it seems my old email has been replaced by another one, and my email is now the secondary email for that account.

So every time I try to log in, I just get a message "needs main email address", which I, unfortunately, don't remember. I tried all addresses I have, but none of them worked.

I need help to either get access to my old account or at least delete it.

Any help would be much appreciated.

I can share the email address I'm speaking of upon request.

Asked by Wagnelles 1 day ago

Last reply by cor-el 1 day ago

HTML Import not working

Hi, HTML import function is not working. Trying to copy bookmarks to a new computer. Briefly get the activity indicator, when I click on "Import Bookmarks from HTML" and … (read more)

Hi, HTML import function is not working. Trying to copy bookmarks to a new computer. Briefly get the activity indicator, when I click on "Import Bookmarks from HTML" and then nothing happens. Would be ok with using the Sync function, as I do with others here, but afraid it will overwrite my current bookmarks.

Please help. Thanks. [email]@wi.rr.com

Asked by rickz1 2 days ago

Last reply by cor-el 2 days ago

Firefox password

Im signed into my firefox account right now so i havent lost anything but i dont remember my password so i cant create a recovery key without it which means the only way … (read more)

Im signed into my firefox account right now so i havent lost anything but i dont remember my password so i cant create a recovery key without it which means the only way ill keep everything is basically i never sign out, can someone please help me? is there a way to retrieve your password if you are still signed in ?

Asked by Faerie Caster 4 days ago

Last reply by cor-el 3 days ago

Firefox sysnc has not brought password over from old laptop which I don't have access to

My laptop was on windows 8.1 and I hae synced passwords, bookmarks and extensions. I have now upgraded to windows 10 and when I signedin into firefox only the booksmarks … (read more)

My laptop was on windows 8.1 and I hae synced passwords, bookmarks and extensions.

I have now upgraded to windows 10 and when I signedin into firefox only the booksmarks have come across but not the passwords and extensions. I can see in my profile that the old profile is connected but it has not brought over the passwords. Please hlep.

I have attached the image to show the two connected devices. Pelase help. Thanks

Asked by swamy.hps 3 days ago

Firefox is asking for login to my accounts every time I start a new session

Firefox is asking me to login to accounts, for which the password is already saved, every time I start a new session. This is causing a problem as I lose time in logging … (read more)

Firefox is asking me to login to accounts, for which the password is already saved, every time I start a new session. This is causing a problem as I lose time in logging in for each session and this affects my work. Please help in fixing this problem so that Firefox remembers my password over multiple sessions and so that I don't have to log in unless I log out

Asked by deepa_c 4 days ago

Last reply by jscher2000 4 days ago

Restore my data

Hello guys, my old pc MP got fried and i needed a new windows and idid and installed Firefox as its my best browser but when i signed in in my account it seemed like i fo… (read more)

Hello guys,

my old pc MP got fried and i needed a new windows and idid and installed Firefox as its my best browser but when i signed in in my account it seemed like i forgot my password so i did reset it and when i signed in i didn't find any of my old account passwords or data at all and i do need help to restore these data

thx in advance

Asked by blackghost989881 5 days ago

Last reply by Yash R 4 days ago

My Firefox browsing history sync

Hello. Can I permanently clear my browsing history in my firefox? I want to clear it, to the point that when I sync it with my other device, my old browsing history won't… (read more)

Hello. Can I permanently clear my browsing history in my firefox? I want to clear it, to the point that when I sync it with my other device, my old browsing history won't be synced to other devices. I want to start anew, my firefox account has been around for so long, my places.sqlite is always 15mb even though I cleared my history locally. I want the "synced" items in my server will be synced from my current device, not just mine being synced from the sync server.

Asked by EienKurisuki 5 days ago

Most recent history always shows the same page

On all the Firefox browsers I have synced together, the history shows the same tab everyday as today’s most recently visited page even though it isn’t. The tab it shows i… (read more)

On all the Firefox browsers I have synced together, the history shows the same tab everyday as today’s most recently visited page even though it isn’t. The tab it shows is an email from 2016 that I haven’t visited for years. Any idea why this is stuck or how to fix it? (Yes, this has been happening since 2016, but I just now decided to try to fix it instead of living with the bug)

Asked by Caleb Perhne 5 days ago

Last reply by cor-el 5 days ago

Lost Access to 2FA App + Backup Codes

Hello. I have a Firefox Account and I wanted to log in into it, I went to my authenticator app but I couldn't find the Firefox entry and I couldn't find the backup codes … (read more)

Hello. I have a Firefox Account and I wanted to log in into it, I went to my authenticator app but I couldn't find the Firefox entry and I couldn't find the backup codes either (I lost them while reinstalling the OS). I can confirm I own the E-Mail address (I have my own domain).

Asked by mine.sheep99 5 days ago

New Laptop Won't Sync - All Recovery Codes Are Invalid

Just purchased a new laptop, logged into Firefox, and then tried to Sync. Page opened saying to enter recovery code that was provided during setup to continue to Firefox… (read more)

Just purchased a new laptop, logged into Firefox, and then tried to Sync. Page opened saying to enter recovery code that was provided during setup to continue to Firefox Sync. I opened up the RC file on my desktop from 11/2018, entered a recovery code. Received error - Invalid recovery code. I tried multiple recovery codes and received the same error.

What do I do if none of them work? They worked for my last two laptops which are now dead, and I don't think I've used them all; but, I have used some for each new laptop/PC/Android device that I own. Are the RC one-time-use only?!?!? What if I used them all?

I need HELP, since I use my laptop all the time - had to dig out my PC to set it up and recover/transfer some data, and find the original recovery codes. Traveling all the time and I need my Firefox Sync to work.

Asked by FACE 6 days ago

Last reply by cor-el 5 days ago

How can i sync my firefox relay alias?

Hi, Currently I'm facing an issue with Firefox relay alias. I logged-in in multiple devices using Firefox relay alias and I'm not able to sync multiple alias title on my … (read more)

Hi,

Currently I'm facing an issue with Firefox relay alias. I logged-in in multiple devices using Firefox relay alias and I'm not able to sync multiple alias title on my devices. Please check below SS. In attached image you will see "games" title on alias. When i log-in to the devices that title don't sync. I can not remember those alias which i use in various sites. so those titles help me to remember and categorize for which type of sites I used this alias. For ex: shopping, games, online streaming, etc...

Second issue is when i open signup page the alias don't show me options to select previously generated alias Id to login.

Please help me with that issue and let me know how can i use

Asked by Oran 6 days ago

Last reply by Oran 6 days ago

Orphaned Firefox account

Hi, Apologies if this question has been asked already, but I seem to be in a catch 22 that I can't get out of. I have an existing FF account that I have the email and pas… (read more)

Hi,

Apologies if this question has been asked already, but I seem to be in a catch 22 that I can't get out of. I have an existing FF account that I have the email and password for and can log in to. The primary email address is my old work email (which I no longer have access to) and the secondary email address is my personal email (which I do have access to). It seems in order to make ANY changes to the account, I need to have access to the primary email address (which I can't get). So now my personal email address can't be used as a FF account as it's already linked to another account. It there anything I can do here?

Also, is this not a security flaw? That I could add someones email as a secondary ID and tie up that address?

Asked by Kev D'Arcy 6 days ago