Firefox Support Forum

Firefox is crashing instantly on startup on Windows 11 22H2 x64-Architecture.

Things I've tries: Running in troubleshoot mode (Fails because Firefox doesn't even start) Reinstalling (Doesn't help event when doing a complete fresh install, deleting profiles, registry entries, and the program itself) Running windows in safe mode (Does work but I don't want to run in safe mode constantly) Adding a firewall exception (Doesn't work) Add an antivirus exception (Doesn't work)

I'm not getting any error reports or anything in general. I click the icon and it crashes.

I need to use the proctoru extension to take exams for my university, it used to work fine but now Firefox will not let me download the extension. Because of this I have to use Chrome which is a problem on its own. How can I force firefox to let me download this extension.

My work computer is behind a firewall that is a forward and reverse proxy. Firefox crashes fairly frequently but my work computer is not using and will not be using the forward proxy; that is for the web server. Therefore the crash reports so not get submitted. There is an error message: "There was a problem submitting your report." Is there another way to submit them?

Wastrel

Hello,

The past few weeks I have run into the issue where Soundcloud fails to load and returns an error. This is circumvented multiple ways. Either I open soundcloud in incognito mode and it works fine, or I clear the cache in normal mode. BUT in the second option soundcloud only works during the first visit.

I found a previous question asked here detailing the same exact issue but nobody found a solution that worked. https://support.mozilla.org/en-US/questions/1346767

Other info I think would be useful: Soundcloud works on my laptop running the same exact profile for firefox. Hinting to me that something else on my computer is in the way.

Deleting all history, cookies, cache, extensions; has not helped

I have attached the images below just as the previous poster has. Including the console log filled with errors.

Hopefully someone can help with this headache!

I updated to the newest release and since then I cannot do two things: 1) playback any online audio 2) have my computer mic work during video calls I tested my computer setting and also used another browser (Chrome) and had no issues with audio, which is why the problem is with Firefox. Please help ASAP!!

From time to time i need to log into my ISP's website portal, yet from today which is since the update yesterday) it will not allow me to it has my log in details saved correctly, but when i try to log in the sit it says they are incorrect, which they are not.

At first I thought the issue was with my ISP's website, so I was on the phone to them and together we tried crhome and edge and the log ins worked just fine, but not with the Firefox browser.

So sadly either something you changed in that update seems to be messing with the log in on this site and possibly others or possibly one of the add ons I use with it together with the browser is now causing an issue and is interferring I wouldn't have the first clue.

I am no longer able to log in to eBay using Firefox. I am using Firefox 78.15esu bc I have an older Mac that will only support up to Mac OSX 10.11. I was able to use eBay up until this morning when the site asked me to log in again... and verify that I am indeed a human through the hCaptcha checker. The checker cycles between identifying horses and lions... and every time, I seem to pass but then comes the message "Failed to pass Captcha, Please try again." I can access eBay using Safari and Chrome. Right before the failure today, the rendering of the eBay pages was odd... needed 3x the screen width to see the whole page. eBay says that the problem is on the Mozilla side of this issue... mostly because I can use a different browser without problem. I think I am in agreement with them. I don't really want to use a different browser but I will bc I like eBay, too. Please advise.

When I try to go to a page that uses Capcha to verify my browser it doesn't display, It will in TOR, Chromium, just not firefox. Now, I can't reach 90% of the sites I usually go to (DICE, Glassdoor, etc. Current version & Things: Application Basics

Name: Firefox Version: 102.3.0esr Build ID: 20220912135840 Distribution ID: User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:102.0) Gecko/20100101 Firefox/102.0 OS: Linux 5.19.0-2-amd64 #1 SMP PREEMPT_DYNAMIC Debian 5.19.11-1 (2022-09-24) OS Theme: Clearlooks / Adwaita Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 8 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true Memory Size (RAM): 6.7 GB Disk Space Available: 282 GB

Crash Reports for the Last 3 Days

Firefox Features

Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org

Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org

Name: Web Compatibility Interventions Version: 102.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.4.2 ID: webcompat-reporter@mozilla.org

Remote Features

Remote Processes

Type: Privileged About Count: 1

Type: Extension Count: 1

Type: Isolated Web Content Count: 2

Type: Preallocated Count: 3

Type: Socket Count: 1

Add-ons

Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com

Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Type: extension Version: 1.3 Enabled: true ID: bing@search.mozilla.org

Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org

Name: eBay Type: extension Version: 1.3 Enabled: true ID: ebay@search.mozilla.org

Name: Google Type: extension Version: 1.2 Enabled: true ID: google@search.mozilla.org

Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org

Name: AdBlocker Ultimate Type: extension Version: 3.7.19 Enabled: false ID: adblockultimate@adblockultimate.net

Name: Augmented Steam Type: extension Version: 2.3.3 Enabled: false ID: {1be309c5-3e4f-4b99-927d-bb500eb4fa88}

Name: Calendly: Meeting Scheduling Software Type: extension Version: 2.7.2.0 Enabled: false ID: firefox_extension@calendly.com

Name: DuckDuckGo Privacy Essentials Type: extension Version: 2022.8.25 Enabled: false ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: LibreOffice Editor Type: extension Version: 2.18.7 Enabled: false ID: {223b662b-a5c4-489f-beea-ee572fab24c0}

Name: Shodan Type: extension Version: 0.3.2 Enabled: false ID: jid1-AWt6ex5aPvWtTg@jetpack

Name: Steam URL Opener Type: extension Version: 0.0.6 Enabled: false ID: {85252760-c586-4180-8788-c50234c0ac08}

Graphics

Features Compositing: WebRender (Software) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Window Protocol: x11 Desktop Environment: mate Target Frame Rate: 60 GPU #1 Active: Yes Description: KAVERI (, LLVM 14.0.6, DRM 2.50, 5.19.0-2-amd64) Vendor ID: 0x1002 Device ID: 0x1315 Driver Vendor: mesa/radeonsi Driver Version: 22.2.0.0 RAM: 0

Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: Empty profile data Display0: 1366x768@60Hz scales:1.000000|1.000000 DisplayCount: 1 Decision Log HW_COMPOSITING: available by default blocked by runtime: Acceleration blocked by safe-mode OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled WEBRENDER: available by default unavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: disabled by default: Disabled by default blocklisted by env: Blocklisted by gfxInfo blocked by runtime: Cannot be enabled in release or beta WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: disabled by default: Disabled by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS: available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE: available by default unavailable by env: OS not supported WEBRENDER_DCOMP_PRESENT: available by default disabled by user: User disabled via pref unavailable by env: Requires Windows 10 or later unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU cannot be enabled in release or beta X11_EGL: available by default DMABUF: available by default VAAPI: disabled by default: VAAPI is disabled by default VP8_HW_DECODE: available by default VP9_HW_DECODE: available by default

Media

Audio Backend: pulse-rust Max Channels: 6 Preferred Sample Rate: 44100 Roundtrip latency (standard deviation): 43.08ms (4.65) Output Devices Name: Group Built-in Audio Digital Surround 5.1 (HDMI): /devices/pci0000:00/0000:00:01.1/sound/card0 Simultaneous output to Built-in Audio Digital Surround 5.1 (HDMI): Input Devices Name: Group Monitor of Built-in Audio Digital Surround 5.1 (HDMI): /devices/pci0000:00/0000:00:01.1/sound/card0 Monitor Source of Simultaneous output to Built-in Audio Digital Surround 5.1 (HDMI):

Enumerate database

Environment Variables

DISPLAY: :0 MOZ_ASSUME_USER_NS: 1 MOZ_CRASHREPORTER_EVENTS_DIRECTORY: /home/tmick/.mozilla/firefox/2ue7dr1j.default-esr/crashes/events MOZ_CRASHREPORTER_RESTART_ARG_0: /usr/lib/firefox-esr/firefox-esr MOZ_CRASHREPORTER_RESTART_ARG_1: MOZ_CRASHREPORTER_RESTART_ARG_2: MOZ_CRASHREPORTER_DATA_DIRECTORY: /home/tmick/.mozilla/firefox/Crash Reports MOZ_CRASHREPORTER_PING_DIRECTORY: /home/tmick/.mozilla/firefox/Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE: /usr/lib/firefox-esr/browser/crashreporter-override.ini MOZ_LAUNCHED_CHILD: MOZ_APP_SILENT_START: XRE_PROFILE_PATH: XRE_PROFILE_LOCAL_PATH: XRE_START_OFFLINE: XRE_BINARY_PATH: XRE_RESTARTED_BY_PROFILE_MANAGER: MOZ_SAFE_MODE_RESTART: MOZ_APP_RESTART: 1

Experimental Features

about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): true CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): true Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false

Remote Experiments

TCP rollout, Phase III (TCP on by default for 95% EXISTING ESR profiles): control

Important Modified Preferences

browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20220912135840 browser.startup.homepage_override.buildID: 20220912135840 browser.startup.homepage_override.mstone: 102.3.0 browser.tabs.loadInBackground: false browser.urlbar.maxRichResults: 12 browser.urlbar.placeholderName: DuckDuckGo browser.urlbar.placeholderName.private: DuckDuckGo browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.resultGroups: {"children":[{"maxResultCount":1,"children":[{"group":"heuristicTest"},{"group":"heuristicExtension"},{"group":"heuristi browser.urlbar.tipShownCount.searchTip_onboard: 4 doh-rollout.balrog-migration-done: true doh-rollout.doneFirstRun: true doh-rollout.home-region: US doh-rollout.mode: 2 doh-rollout.self-enabled: true doh-rollout.uri: https://mozilla.cloudflare-dns.com/dns-query dom.forms.autocomplete.formautofill: true dom.security.https_only_mode_ever_enabled: true dom.security.https_only_mode_ever_enabled_pbm: true dom.security.https_only_mode_pbm: true extensions.lastAppVersion: 102.3.0 font.internaluseonly.changed: true gfx.blacklist.layers.opengl.failureid: FEATURE_FAILURE_SOFTWARE_GL idle.lastDailyNotification: 1664653872 media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1660850675 media.gmp-gmpopenh264.version: 1.8.1.2 media.gmp-manager.buildID: 20220912135840 media.gmp-manager.lastCheck: 1664653621 media.gmp-manager.lastEmptyCheck: 1664653621 media.gmp.storage.version.observed: 1 media.peerconnection.enabled: false media.videocontrols.picture-in-picture.video-toggle.enabled: false network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1664556466 privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1664653874119 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.remote_settings.crlite_filters.checked: 1661004384 security.remote_settings.intermediates.checked: 1660936953 security.sandbox.content.tempDirSuffix: 92179baf-be01-4048-86c9-d29af47379d3 services.sync.declinedEngines: services.sync.engine.addresses: true services.sync.engine.addresses.available: true services.sync.engine.creditcards: true services.sync.engine.prefs.modified: false services.sync.lastPing: 1664654233 services.sync.lastSync: Sat Oct 01 2022 18:19:46 GMT-0500 (Central Daylight Time) storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1663607207

Important Locked Preferences

fission.autostart.session: true

Places Database

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.35 Version in use: 4.35

NSS Expected minimum version: 3.83 Version in use: 3.83

NSSSMIME Expected minimum version: 3.83 Version in use: 3.83

NSSSSL Expected minimum version: 3.83 Version in use: 3.83

NSSUTIL Expected minimum version: 3.83 Version in use: 3.83

Sandbox

Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Content Process Sandboxing: true Media Plugin Sandboxing: true Content Process Sandbox Level: 4 Effective Content Process Sandbox Level: 4 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Operating system not supported

Rejected System Calls

Startup Cache

Disk Cache Path: /home/tmick/.cache/mozilla/firefox/2ue7dr1j.default-esr/startupCache/startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: true

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections: false URL:

Printing

Modified print settings

Hello, I can't get Firefox (105.0.1, 64-bit) to work with any page that uses the Web Audio API, even if they are from https://github.com/mdn/webaudio-examples/. The console shows: Uncaught ReferenceError: AudioContext is not defined Is there some setting that can make Firefox not support AudioContext? Thanks, Esteban

When going full-screen on video, the browser doesn't show the full-screen the first time.

For example, when I want to view a full-screen video on YouTube/Disney/Netflix/Prime Video, I select the full-screen button as usual. However the top left-hand side corners always show a thin blue hue. The thin blue hue only goes away when I leave full-screen and re-select it.

Any ideas on what might be causing this? My browser is up-to-date

Hi all,

On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I wanted to delete or quarantine the files. I elected to quarantine them so that I could investigate the claim/issue. Acronis reported that the files were now quarantined. From that point on, I could not launch Firefox. I deleted the app, and downloaded the latest FF from Mozilla and installed it. When I attempt to launch it, a popup states that I do not have the required permission to launch the app. (see image) I have checked Acronis and have taken a screen shot of the problem files (see image). In an effort to clear the Macbook Pro of any residual issues, I ran a full scan with CleanMyMac X MAS, and cleared all caches and redundant files. This ran and reported the job done and zero malware found. Kaspersky Total also reports no malware found. I downloaded the current Mac release of FF again and installed it, but still cannot launch it because I don’t have the relevant permissions. The app properties have been checked and as Admin, I have all relevant permissions. However I still cannot launch FF browser. Any advice/recommendations would be welcome, as Firefox is my main browser, after Safari.

The page at https://www.meetup.com/Silicon-Drinkabout-Cambridge/ looks normal except that all the events say "needs a location" although they have a location assigned. If I click on any of them it just says "502 bad gateway". The site works fine in Microsoft Edge.

I have Firefox set to re-open with any tabs; that were open when it was closed; restored. Six months ago I had a crash and Firefox correctly re-opened with the three Tabs that I had open when I had the crash. Over time, and many sessions, I closed the original three and used many others. However every week or so, and totally at random, it re-opens the original three. I have found it impossible to get rid of them. Any suggestions please?

I have suddenly lost all audio in firefox using youtube. My Audio works fine in windows and i can play and hear all windows sounds, mp3 etc...The audio also works fine in Edge browser and Chrome browser. So it looks like an issue with firefox, The audio is not muted or disabled in any way its just silent when playing back youtube

Any help apreciated

Hello, I have the most recent firefox update 105.0.1 (64-bit). I'm currently using the desktop / PC version. When I drag my cursor to the left side of any webpage, click and drag upwards, firefox acts like i've pressed the back button! I've been trying to get some work done, which includes clicking and dragging things, so this is incredibly frustrating! I've already turned off browser.gestures in about:config, and now I'm not sure what to do! Please help me! ): This also happens when I click and drag from the left side of the page, to the right side of the page.

Edit: Turns out it was my mouse ): got a new one and it fixed the issue.

This issue has only started recently, and I have done extensive testing. As I recently switched to FiOS and the issues started at the same time i first thought this was a router problem, however other web browsers have no problems, and it is exclusively Firefox. (I have checked this with Verizon support already and because this is exclusive to Firefox there was not much they could do other than help confirm with other browsers everything seems fine)

The problem specifically: While browsing any web page, Firefox will seem loose connection to the internet briefly. The best way to describe the problem is: for about 30 seconds Firefox is fine, then for about 10 it will lose connection, then Firefox will regain full connection for another 30 seconds. Some websites like YouTube help me confirm this as I will attempt to open a video. The web page will load part way, then YouTube will say there is no internet connection, and after a few seconds it will then load again with the error page changing back to the video. This happens for any website I visit, trying a google search, browsing social media sites, or even navigating these help pages.

Testing: I have tested my router with other devices and there are no problems. I have tested using other web browsers and they do not have any problems. To test further, I have had a stream playing on another other browser (Microsoft Edge) while trying to replicate the problem to confirm it is not my internet connection. There is no interruption in the stream, and I still can replicate the problem on Firefox for any website.

Problem Solving Attempted: I have tried disabling my firewall, I have examined all of my router's settings, and I have tried clearing my browsing history. None of this worked. I confirmed that I am using the most up to date version of Firefox and have tried using prior versions to no avail. I have also tried following all of the steps in a few of the help topics in Firefox help with no results: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can and https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors. I have also confirmed my drivers are up to date and tried resetting my computers network socket.

I don't know why Firefox refuses to run properly now, any help would be appreciated. I know I wrote a short novel there, but I wanted to be as detailed as I could because none of the 'typical' fixes have worked, and I have tried many less than typical solutions too.

Thank you for anything you can offer Michael

Hi, I’m on my phone right now so apologies if there are any weird issues with the post. Currently the issue I am having is that all of my tabs (only one open currently, originally had more but I closed them) have been displaying the “Gah. Your tab just crashed.” error message. It doesn’t matter what site, it’s all the same. I don’t think I did anything out of the ordinary that would cause an issue like this. Firefox isn’t showing that it needs any updates, and I’ve tried closing and reopening the browser entirely, didn’t work. My computer seems to be working fine (Discord and all my other programs are still working) so I’m perplexed as to what could be the problem. Please help.

Firefox 105.90.1 tabs keep crashing, and other sites won't load. They will load if I close then open Firefox again. First time I've ever had this kind of problem. Can you help? I've tries the solutions listed on help site, but nothing seems to work.