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Firefox not loading any websites after Windows crash

My Windows PC apparently crashed when I tried to Hibernate. I knew this because when starting up the PC state was not persisted. I started Firefox (v97 x64) and it would … (read more)

My Windows PC apparently crashed when I tried to Hibernate. I knew this because when starting up the PC state was not persisted. I started Firefox (v97 x64) and it would not load any websites. The about:config page loaded.

I was at a loss as to how to resolve this as I could find no advice for this problem.

I thought I would try Safe Mode. Unexpectedly, just starting in Safe Mode resolved the issue without doing anything else. I am now back to normal.

I'm curious to know what just starting in Safe Mode did to resolve the issue. I also want to broadcast this as I did not find this as a potential solution.

Asked by johfc 4 weeks ago

Last reply by cor-el 4 weeks ago

  • Archived

Microsoft .NET Framework 4.5.2

the web based software requires: "Firefox users must install the Microsoft .NET Framework Assistant add-on." downloading / install: https://www.microsoft.com/en-US/downlo… (read more)

the web based software requires: "Firefox users must install the Microsoft .NET Framework Assistant add-on."

downloading / install: https://www.microsoft.com/en-US/download/details.aspx?id=42642

results in: .NET Framework 4.5.2 or a later update is already installed on this computer.

searching Firefox Browser ADD-ONS yields: 0 results found for "Microsoft .NET Framework 4.5.2"


...(help) with appreciation in advance, m

Asked by Mark Kubicki 6 months ago

Last reply by shopart890 1 month ago

  • Archived

"Your browser is being managed by your organization". I am a home user WTF?

I get the message under Settings: "Your browser is being managed by your organization". Clicking on that message shows that the policy DisableAppUpdate is true. Methods… (read more)

I get the message under Settings: "Your browser is being managed by your organization". Clicking on that message shows that the policy DisableAppUpdate is true. Methods for remeding this situation do not work. Please advise on how to change the policy to allow update please

Asked by Let's Jump 6 months ago

Last reply by jonzn4SUSE 1 month ago

  • Archived

Issues when composing a hotmail email

When attempting to compose a Hotmail email, without provocation, the email will leave the screen altogether, landing in either 'draft' or 'sent'. If I'm replying to an em… (read more)

When attempting to compose a Hotmail email, without provocation, the email will leave the screen altogether, landing in either 'draft' or 'sent'. If I'm replying to an email, the reply will disappear into draft or sent folders, and the original gets thrown into the archive folder (or some other folder). The auto-fill option has a tendency to not include vowels. Any help would be appreciated.

Asked by cjeveringham 6 months ago

Last reply by Delenn 1 month ago

  • Archived

Some sort of Blank pop-up type area on all sites - cant use the mouse in this area.

Please help me remove this blank area section on the web pages. its on all of them on every tab. I have tried restarting and updating. I cant get it to go away. thank you… (read more)

Please help me remove this blank area section on the web pages. its on all of them on every tab. I have tried restarting and updating. I cant get it to go away.

thank you Mark

Asked by Marko 7 months ago

Last reply by vannerwinner 1 month ago

  • Archived

Firefox using all my RAM & CPU

Why, with not very many active open windows, and just after opening, is FF using 175% of my CPU, not counting all the separate listings in my Activity Monitor. Plus it's … (read more)

Why, with not very many active open windows, and just after opening, is FF using 175% of my CPU, not counting all the separate listings in my Activity Monitor. Plus it's using nearly all 16 GBs of my RAM. With every new update, I pray it will mean the browser will just work, and not use up all my computer's resources, but it just never does. Pretty soon, more & more of us will just give up on this browser, which used to work better, years ago, and has only gone downhill since.

Asked by StevenCee 7 months ago

Last reply by StevenCee 1 month ago

firefox-104.0b6 has the error while loading shared libraries: libatomic.so.1 error

firefox-104.0b6 has the "......error while loading shared libraries: libatomic.so.1" error on recent debian versions/current stable kernels Debian 5.10.28. firefox-102 a… (read more)

firefox-104.0b6 has the "......error while loading shared libraries: libatomic.so.1" error on recent debian versions/current stable kernels Debian 5.10.28.


firefox-102 and 103 got rid of this error but about a two years ago the newest ff developer editions had this problem also.

Asked by x0digi 1 month ago

  • Solved
  • Archived

Homepage randomly switches to MSN?

I have noticed recently that every week or so my Firefox browser will randomly change my homepage directory to the landing page / search for MSN, which is baffling, since… (read more)

I have noticed recently that every week or so my Firefox browser will randomly change my homepage directory to the landing page / search for MSN, which is baffling, since it is obtrusive and anti-Mozilla to me.

If y'all are sneaking it in for that sweet ad revenue, I understand, but I would donate to avoid this issue.

Otherwise Firefox / Thunderbird are awesome, and I appreciate all that you do!

Cheers, Elliot

Asked by deanel018 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Archived

Lost Passwords...again!

This is the third time I've lost all my passwords (and logins) since the beginning of the year. I had over 200 when I lost it the first time. I've entered over 75 since… (read more)

This is the third time I've lost all my passwords (and logins) since the beginning of the year. I had over 200 when I lost it the first time. I've entered over 75 since then and today I just lost those. Fortunately, I had a backup of my profile. The old "key4.db" and "logins.json" files I had didn't work, although they have a significant size. In fact, looking at the "logins.json" using VS Code I see the logins are there but they don't display in the "Settings > Privacy & Security". How can I get access to them when this happens again. I was able to restore the profile from several days ago so I'm not completely in trouble.  :-)

Asked by Bill 7 months ago

Last reply by MaxLen 1 month ago

  • Archived

Gah. Your tab just crashed.

This is happening every few minutes now. It started right after the 97.0.0 update. The 97.0.1 update doesn't seemed to have helped. I don't use any browser extensions.… (read more)

This is happening every few minutes now. It started right after the 97.0.0 update. The 97.0.1 update doesn't seemed to have helped.

I don't use any browser extensions.

I never saw this issue before, and I have been using Firefox as a primary browser for many years. I'm on a MacBook Air, M1.

Asked by keith87 7 months ago

Last reply by gabriele.hayden 2 months ago

  • Archived

FIrefox 97.0.1 will not save web pages from Washington Post newspaper

I am working on a project that entails saving various news stories. Since your last upgrade to 97.0.1 I have no problem with all other newspapers except for Washington P… (read more)

I am working on a project that entails saving various news stories. Since your last upgrade to 97.0.1 I have no problem with all other newspapers except for Washington Post. FF will not save them, so I am forced to click on the "progress of ongoing download" down pointing arrow and click again on the circular arrow to actually save the web page. This involves a loss of time doing a task that I should not be forced to perform. See the graphic image below to see what I'm talking about. Once I click on that circular arrow the web page will be saved as it should have to begin with. Since I normally save 30 to 40 Washington Post files every day, this adds up to a useless waste of my time. I'd appreciate it if you would look into this matter and issue a correction update so I can save Washington Post web pages without all the double stroking. Thank you.

Asked by gruff 7 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

  • Archived

Problems using Firefox after update

Since update get PR_END_OF_FILE_ERROR error on gmail; facebook.shopmy exchange; Amazon does not open right. I have tried resetting privacy setting; refresh; and nothing… (read more)

Since update get PR_END_OF_FILE_ERROR error on gmail; facebook.shopmy exchange; Amazon does not open right. I have tried resetting privacy setting; refresh; and nothing has worked

Asked by suebratch 6 months ago

Last reply by cor-el 2 months ago

  • Archived

We are once again asking for Reading List on Desktop

We are once again asking for Reading List on desktop The data exists/syncs with our accounts, right? I don't want to use Pocket. Pocket...is lackluster at best. Why have… (read more)

We are once again asking for Reading List on desktop

The data exists/syncs with our accounts, right? I don't want to use Pocket. Pocket...is lackluster at best. Why have Reading List at all?

Asked by wayne.steidley 7 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

  • Solved

Memory leak - Firefox Browser Version 97.0

I am experiencing problems when using Duolingo, which is highly interactive. This same problem was highlighted in Version 95.0.2 from a Windows user. The waveforms on Sys… (read more)

I am experiencing problems when using Duolingo, which is highly interactive.

This same problem was highlighted in Version 95.0.2 from a Windows user. The waveforms on System Monitor/ Resources are the same.

I am using Fedora and have 16GB ram. Have just ordered another 16GB ram, but think this problem is so severe that no amount of ram will fix it.

Asked by scm999 2 months ago

Answered by Paul 2 months ago

  • Archived

email tabs

I always used Mozilla to access my yahoo account. From their was a tab for my yahoo email accounts. What do I do now as there is not tool bar or email tabs. How do I acce… (read more)

I always used Mozilla to access my yahoo account. From their was a tab for my yahoo email accounts. What do I do now as there is not tool bar or email tabs. How do I access my yahoo email addresses???

Asked by lewispreston 6 months ago

Last reply by lindabrown3440 2 months ago

  • Archived

Browser reduces YouTube volume wen rewinding

A while ago I formatted my computer, and installed FireFox for the first time. Ever since installing FireFox, I noticed an issue which has been a constant source of frus… (read more)

A while ago I formatted my computer, and installed FireFox for the first time. Ever since installing FireFox, I noticed an issue which has been a constant source of frustration, when I rewind any YouTube video the playback volume changes to a lower value, until I rewind again.

I tried looking online, this is the closest match I've found, but there's no solution there

I tested this issue on different browsers (Edge, and IE), no problems there. I tried disabling extensions, no change. I tried resetting FireFox, no change. I made sure that Windows doesn't automatically adjust system volume. I tested this issue on different Video platforms, no problems there.

I use YouTube when I practice (music), so I rewind a lot.

Any help is very appreciated.

Asked by Josef Lintz 7 months ago

Last reply by NN 2 months ago

My email account is jp***.info and I am having a hard time importing account.

I am trying trying to install Thunderbird, as told by my Internet Provider. They have indicated they will no longer allow he POP3 version that my email software has becau… (read more)

I am trying trying to install Thunderbird, as told by my Internet Provider. They have indicated they will no longer allow he POP3 version that my email software has because of security reasons and have indicated to use you as a replacement. So when I try to install this software on my computer I get an error message, indicating that the User Name is incorrect and I have verified it several times, I know it to be correct, the only thing that I can think of is that Thunderbird does not accept of ".info" into the software. If so is there a way a to get this added to the software so I can get added to the software? My next question is the ".online" extension is the I would be inquiring about as I also use that extension for my business.

Please let me know. My email address is [email]@joelsphotos.info.

Joel H.

Asked by bmw15 2 months ago

Last reply by Dropa 2 months ago

  • Archived

System Printer

Have changed about:config to set the print.tab_modal.enabled to false but it still uses the (extremely painful) Firefox Print Dialog What else do I need to change? … (read more)

Have changed about:config to set the print.tab_modal.enabled to false but it still uses the (extremely painful) Firefox Print Dialog What else do I need to change?

Asked by alan118 7 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago