Firefox Support Forum

When using Microsoft Outlook Online, I cannot right click and paste into the body of the email when using Firefox. The paste function does not even show up as an option. This use to work until I downloaded the most current version of windows 11. I can CTRL V and it will paste. It works on Edge and other browsers.

In browser settings i've disabled telemetry and data sharing with "mozilla". Why do put mozilla in quotes? Because the data is actually going to google. I'm monitoring my computers connections and i see firefox connecting to google immediately after opening the browser, that's without connecting to any website. Firefox used to be a great privacy browser, these times are long gone and it's a shame. Mozilla, you have lost all honor.

Plus, libraries of firefox are proprietary? Which part exactly? Forks of firefox are most likely affected by the sroprietary libraries aren't they...

Hi all,

I just started working from home for a UK branch of an USA company. My work involves having to use VPN to their USA head office. It all works fine. My location is obviously incorrect showing that my computer is located in the USA in their home city. I understand that.

It causes me problems with Google Search because it always show me USA based results, not UK based results. I need to be able to force Google to show me results from the UK. No, going to www.google.co.uk doesn't work, it still shows me the USA biased results.

To a lesser extent, it causes me problems with Google Maps as it keep on searching the wrong areas and returning the wrong results/directions.

I understand the VPN is causing the location issue, I am not disputing that. I am asking how to make Firefox show Google my actual location, please? I'd much prefer to avoid browser extensions. I tried changing "geo.provider.network.url" in "about:config". https://browserleaks.com/geo shows the fixed location, i.e., the location I put in. However, Google isn't fooled by this and still show me the wrong location in the USA.

Any way to force Google to show me the correct location, please? Many thanks.

The Firefox built-in Picture-In-Picture works great and has great pictures, much better than Chrome addon PIPs. I noticed today it has gone through an update and the first difference I noticed is the "Back to tab" button has moved from bottom center to top left. As I said, the PIP of Firefox has a great design and features, but is missing one feature that would make it perfect. Can you please add a RED PROGRESS BAR at the bottom of the PIP box. For example, there is an "Enhancer for YouTube" addon PIP (not a regular PIP, but other type of PIP that pops up when scrolling down to comments section) which has that and it's very useful (please see attachment). And if that feature is added, the ideal and logical design would be to show the "red progress bar" while hovering over the PIP box, not an always-showing feature, just like a YouTube video red progress bar works.

Thank you, Arthur

Hi, Am backing up a laptop that needs to go overnight to a repair shop and want to wipe it clean for privacy. Will the passwords saved by firefox be saved in the backup as well?

I've also downloaded them to a csv file as an additional precaution, but have no idea how to reload them into 'saved passwords' after the repairs are complete, as no option is provided for that - only the option to import from another browser... Thanks for your help!

PS: also, why does mozilla require a manual login to this support forum when my login is saved in it's own password saver?? It is not auto-filling it as expected.

when i tried to go to the website (addons.mozilla.org) it says: "

Secure Connection Failed

An error occurred during a connection to addons.mozilla.org. The server uses key pinning (HPKP) but no trusted certificate chain could be constructed that matches the pinset. Key pinning violations cannot be overridden.

Error code: MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

i don't really understand what it means, but yeah its says that.

I use an accessibility extension that modifies text to make it more readable, but I can't seem to make it work in reading mode. I'm aware there are some built in settings in reading mode, however these are not enough for me.

Hi there,

Over the last two (or more?) years I have noticed a recurring problem with Firefox for Windows 10 64 bit and Windows 11 64 bit. It happens on at least three different Intel i7 computers that I have. I always keep firefox up to date with its auto-updates.

The problem is that all webpages and web content will stop loading in all tabs and windows of Firefox until I fully quit and re-open Firefox. This includes links that I click on in existing web pages and new tabs where I enter a website address. When this problem occurs, I never get an error message saying that the website has failed to load. Instead, it will sit for minutes appearing to be loading, but nothing will ever load. During this time, other web browsers behave normally and demonstrate that I have a full internet connection.

This seems to happen once every one to four weeks or so. It also seems to happen shortly (within around 5 or 10 minutes) after resuming from hybrid sleep mode. Unfortunately, I've been lax in taking note of the exact details of the problem because I always assumed that someone on the development team was aware of the issue and working towards fixing it. After around one or two-ish(?) years of this happening and seeing it occur on different computers, I've now realized that it is worth reporting the issue and paying more attention to the details surrounding when it comes up. I will post back here the next time it happens with more details about the exact situation that played out. The only add-on that is consistently active across all the times I have seen this problem occur is LastPass.

Please let me know if this may be a known issue or if there is anything I should look out for or report.

When will Mozilla introduce RTX Video Super Resolution technology to its Firefox browser?

https://blogs.nvidia.com/blog/2023/02/28/rtx-video-super-resolution/

Hi

In the attachment I've send you the bug, it's happening all the time. Most times while writing something down, or just casually using GitHub website. I want to report this bug 'cause it's a little bit annoying.

~ Cheers, Bruno

Hi Firefox Team,

is there a way to change the available paper-size formats in the "Save to PDF" dialogue (A3,A4,US,...)? I would like to select e.g. A2/A1/A0, or ideally even custom size x/y measurement.

Enclosed an image of the dialogue. I am on Linux, Firefox 111.

I could be wrong, but didn't the dropdown menu contain at least A0-A2 around 1-2 years back? Is it correct to asume, that the "Save to PDF" paper-size selection is not influenced by OS-related printing configurations?

Thanks and best regards

Hey people!

Stuck with an issue. Need your help. Tried all the documented troubleshoot options - like refreshing, disabling hardware acceleration, Recommended Performance, troubleshoot mode, etc.

New installation. Worked fine. Logged into Firefox Account for Sync. Since then, High CPU usage even with no tabs open. No clue why.

This is the profiler report: https://share.firefox.dev/3Khzq1C

Still stuck on 35%-50%-60% CPU usage with just one tab. And just a new blank tab!

The profiler report, if can be decoded in laymen terms, as to what activity is causing so much CPU usage, will be of immense help.

i do not remember how find my mozilla Firefox account in order to clean out the cache and cookies, and to resolve breaches. Could not manage to figure out how to resolve breaches the last time I signed in... Ugh!

Look! I love what you guys are doing. I use Firefox on windows and degoogled android. When I've signed up for mozilla account, I specifically unchecked all email notifications/subscriptions. After that came an mail about your VPN product. OK, I have updated my preferences again, even though all was unchecked. After 1 day I get the next mail about your Pocket feature. What the heck? It seems now days NOBODY respects my choices about newsletters, ads and notification preferences. I have turned off all communication twice so far and you're still sending them. Why? Seriously why? And don't tell me there is a delay in the system, it needs 48 hours to update the preferences. This is the usual answer to my mails. Please turn off this spamming behavior. It is just bad for you and bad for me. I believe if someone chose you over fucking google products, than that individual is capable of deciding which of your products he/she wants to use. You don't need to push it like everybody else. If possible toss this feedback to upper management so they might change this behavior in the future.

In the past when I saw an article that I wanted to email to myself, I would click on the envelop icon and it would go to “choose and application to open the mail to link” I would choose if I remember correctly Yahoo and it would open up.

Now the only choice I have if Firefox, and when I click on it nothing happens. What is the problem?

Under”Choose other Applications”, there is nothing to forward that article to me.

On Firefox Linux 111.0.1, the scroll bar tend to autohide after a small delay how to disable this feature.

Seeking on search engine may bring the old result: https://support.mozilla.org/en-US/questions/670997 (back in 2010 13 years ago)

In order to help community I let a trace here of my search, it was a bit long, but I finally found getting help on IRC.

-)

Solution => Select “Always show scrollbars” in Preferences/General/Browsing.

The solution was coming from this source URL bellow: Its mention many more possible tips about GUI tweak too.

Hope that helps. Regards, Sylvain.

https://atkdinosaurus.wordpress.com/2021/05/13/how-to-fix-the-scrollbar-firefox-89-0-linux/

Copy paste in case the URL above vanish:

How to fix the scrollbar? (was Firefox 89.0/Linux)

Change toolkit.legacyUserProfileCustomizations.stylesheets to true in about:config.

Change about:config settings:

widget.non-native-theme.enabled true
widget.non-native-theme.scrollbar.size.override 12
widget.non-native-theme.gtk.scrollbar.thumb-size 1
widget.non-native-theme.gtk.scrollbar.round-thumb false
widget.non-native-theme.gtk.scrollbar.allow-buttons true
widget.non-native-theme.scrollbar.style 4
widget.gtk.overlay-scrollbars.enabled false
widget.non-native-theme.win.scrollbar.use-system-size false

Select “Always show scrollbars” in Preferences/General/Browsing.

Unselect overlay-scrolling in dconf-editor path “/org/gnome/desktop/interface”

${HOME}/.config/gtk-3.0/gtk.css:
.scrollbar.vertical slider,
 scrollbar.vertical slider {
     min-width: 12px;
     max-width: 12px;
}

${HOME}/.mozilla/firefox/nnnnnnnn.default-release/chrome/userContent.css:
:root {
     scrollbar-color: rgb(128, 128, 128) rgb(255, 255, 255);
}