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  • Solved

Mozilla, a company whose literal goal is to keep the internet free for public use, ironically makes it virtually impossible to contact them

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact"… (read more)

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact" link on most of their public facing pages. Only a select few have them. Mozilla offers absolutely no way to provide feedback from what I couldn't find. Any page with the feedback box "Did this help" thumbs up and thumbs down literally results in nothing except the box disappearing when I click thumbs down. Mozilla's emails to their email list recipients have no second form of contact information on them beyond a mysterious unnamed physical address (which is illegal btw and lololol, I am disgusted about this for a company that is supposedly all about legal transparency online). Then, Mozilla's "Contact page" (https://www.mozilla.org/en-US/contact/) contains a completely broken map that shows literally nothing but appears to be intended to show geographical regions to contact. They link to a Facebook page without a contact option. There is an extremely limited support menu that looks like it was developed by a teenage web developer and which offers NO link to a Mozilla foundation support option. The dinky little "Get Help" link at the very bottom is the only thing that could even remotely be related to getting general Mozilla foundation help/offering feedback. Clicking on that routes to the help forum homepage which has zero options for Mozilla Foundation or Mozilla pages reporting broken features and etc. The Mozilla Github seems to only be tailored towards the various Mozilla coding projects but seems to be completely absent of actual Mozilla applications such as Firefox. Doing an extremely thorough Google search for the email address of Mozilla or any of its public facing representatives resulted me with absolutely zero results. Mozilla doesn't even openly provide a mailing address to the public on its website from what I could find (this is scary to think about in a scenario where I would need to mail legal documents to Mozilla). Mozilla has no publicly listed phone number anywhere on Google. I could not even find any leaked email addresses to anyone whatsoever within the Mozilla foundation, almost as if they actively scrub them from search results. This seeming lack of connection with Mozilla's actual users is quite concerning to me. Lol, if I were writing one of Mozilla's privacy review articles on Mozilla themselves, I would give a warning sign due to a designed communication-killing wall between them and their end users.

Please reroute this concern to the correct area. I know it is not posted in the right place but Mozilla literally left me with no option on a more appropriate place to leave it.

Asked by nicholas18 3 weeks ago

Answered by jscher2000 2 weeks ago

Protection and Unncessary Overhead - Missing Features

Hello Team, There are two things which have been missing out from Firefox for many years. 1. Allow the Add-ons for (only) Private mode - Extra Protection. There are many … (read more)

Hello Team,

There are two things which have been missing out from Firefox for many years.

1. Allow the Add-ons for (only) Private mode - Extra Protection. There are many Add-ons which I am only comfortable running in Private mode. There has to 3 options in the settings to choose; enable add-ons in Standard Mode, Private Mode or in Both.

2. Useless History - Unnecessary Overhead on Disk and Memory. There are many websites for which I don't want them to have a History such as Google Search; Gmail; Outlook; Twitter; YouTube, etc by obviously running in Standard Window (Not Private).

Users should have the option to let the Firefox know to not save visited URLs history for specific websites. Or keep the history not-older than 30-days for selective websites.

Let's make Firefox more secure, efficient and faster!

Regards, Rashid

Asked by lovelyday_786 3 weeks ago

  • Locked

Why, why, why do the devs keep pushing asthetic design changes that user obviouslly relly don't want? You got $450 million from Google, so maybe you're doing it on purpose to drive FF users away.

Remember when FF had over 25% market share? And now you're at less than 3.5%. That's because you keep messing with the FF interface. Take for example you're unwanted … (read more)

Remember when FF had over 25% market share? And now you're at less than 3.5%. That's because you keep messing with the FF interface. Take for example you're unwanted chunky new double spaced menus and bookmarks. Everybody hates them. You know that. Why not listen to the last of the FF users?

Why not give use end-users a voice in how Firefox looks? Let us OPT OUT of cosmetic design changes. I've never been asked my opinion in a survey and you killed-off the FF feed back feature. Why? Because too many people don't like what your doing? Since Google essentially owns you now, are trying to kill off FF for them? Because you're doing a great job of it!

Asked by dougmarkell 1 month ago

Last reply by Seburo 1 month ago

Suggestion for shortcuts similar to F6

I would like to suggest a feature for the hotkeys similar to F6, but I have no idea where is the "suggestion box" for Firefox What is the link for feedbacks? My idea Exis… (read more)

I would like to suggest a feature for the hotkeys similar to F6, but I have no idea where is the "suggestion box" for Firefox

What is the link for feedbacks?

My idea Existing shortcuts: Focus Search Bar command + K Focus Address Bar command + L (F6 too)

I discovered that F6 is better coded, because it works like a toggle to focus and unfocus real quick

Even if in a Mac environment it's a bit more tedious to always hold fn button too

So, why not allow cmd K and cmd L to easily toggle on/off too?! :D

Asked by kanjia 1 month ago

How to submit feedback about Firefox

Yes, you read it right. I want to submit a feedback about the Firefox browser and it looks like it is not possible. When I go to the menu Help -> Submit Feedback optio… (read more)

Yes, you read it right. I want to submit a feedback about the Firefox browser and it looks like it is not possible.

When I go to the menu Help -> Submit Feedback option, it redirects me ti this site https://mozilla.crowdicity.com/ where you cannot submit any feedback, you can only submit ideas.

What the hell?

Asked by gyokzoli 4 months ago

Last reply by plew29881 1 month ago

Firefox needs a much better profile management system

The feedback page is useless and I don't see any way to contact Mozilla so this will probably go unviewed and be more of a rant but Firefox absolutely needs a much better… (read more)

The feedback page is useless and I don't see any way to contact Mozilla so this will probably go unviewed and be more of a rant but Firefox absolutely needs a much better profile management and back system. Particularly there should be a mandatory step to backup a current profile before updating. Today I updated Firefox not by choice, for some reason my PC decided that a single click was a double click. So the latest version created a brand new profile I assume because I already had Firefox open. I am beyond rage right now because I just spent the last half hour trying to find my correct profile in my user data because for some insane reason Firefox decided to create two new profiles.

I manually backed up my profile data but it's incredibly stupid that A) the profile naming is gibberish and B) I had to do that in the first place.8

Asked by njdev 2 months ago

Last reply by cor-el 2 months ago

"The Big Lie" & I Don't Mean Politics

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox … (read more)

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox browser (years ago). While I was researching a different issue, I found other users' posts about app.normandy. They all said that it allowed Mozilla to do what Mozilla promised not to do: run studies in violation of users' preference to opt out. Based on what I learned from those posts, I found where app.normandy was in my computer's about:config and toggled it to false. I want to thank those other users for their posts. Mozilla's explanation, also according to those posts, is that "Normandy is a collection of servers, workflows, and Firefox components that enables Mozilla to remote control Firefox clients in the wild based on precise criteria." Aside from whether or not Mozilla should be remote-controlling clients in this way, does it really consider all the diverse places in the world where its users live to be "in the wild?"

Asked by 1&Done 2 months ago

Last reply by TyDraniu 2 months ago

Bloatware

For the past several updates, it seems that Mozilla is becoming a form of bloatware, trying to be all things to all people. Many of us have been involved in the use of co… (read more)

For the past several updates, it seems that Mozilla is becoming a form of bloatware, trying to be all things to all people. Many of us have been involved in the use of computers for 30 years or so, have got our systems to do what we wish to do - we are not gamers, not webpage entrepreneurs, code-writers etc. who marvel in making programme monstrosities.

My system is set up for the disabled - employing VoIP, IP etc. and you f*k it up with your 'forced' changes - yes, they are supposed to be optional, but you throttle and throttle until we have to push 'yes' to update and then we have to trim away what is necessary - in my instance - tools for the disabled of which you don't seem to give a merde. You are all in your own little worlds and don't realize the breadth of the Mozilla community and who uses it - PARTICULARLY FOR SURVIVAL NEEDS - who do not fit into your preoccupations with becoming bigger and better.

Perhaps you might come out with a slimmed down - remove the McD fats and salt - version so that the rest of us can continue to use Mozilla without it causing out computers from shutting down - which has been a problem since the past 3 updates.

Asked by dompierrotlefou 2 months ago

Last reply by jscher2000 2 months ago

  • Archived

Firefox Changes

They pretty much suck. Take away options for the user and force options Firefox wants us to use. For example, my ony choice to NOT use Firefox blocking mechanisms is the … (read more)

They pretty much suck. Take away options for the user and force options Firefox wants us to use. For example, my ony choice to NOT use Firefox blocking mechanisms is the "enable them" the de-select everything, why not have a "don't enable" option? I mean ffs!

I run script blockers canvasblocker and WebRTC controls in my browser. I have an antivirus that stops virus's, a malicious program app that stops adware/spyware/PUP's, crypto miners. I have a firewall running IP/domain name blocking and SNORT which I have train over the years to prevent all of the above. I use DoT (DNS over TLS) on a private DNS server and in about 3 months when I have time will be running my own DoT server BEHIND my firewall so I don't have to rely on an outside server for that.

The ONLY way to ensure you privacy and protection is to take care of it yourself. Relying on corporations to do it is simply another security breach AFAIK.

I mean Firefox, Microsoft, Google, Amazon Cloud may all have your best interest in mind but probably not. Data and browsing habits are whats in for making money and every corporation wants in.

Pay me. You want my data and browsing habits then pay me.

I donate to every single "free" software I use every single time I purchase a new PC or device. These donations amount to a tidy sum every 2-3 years.

You know what? Make an option heavy, user choice saturated browser and I'll buy it from you. Force me to upgrade every 3-5 years I'll do that. but PLEASE STOP taking my choices away!! I already feel like a slave in this society. FFS stop bringing it to my attention.

Asked by ilu1509 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Can container tabs open in a new tab?

I think this is a feature request. Here's what I'm seeing: do a web search click on a link that launches a container tab, like Facebook current tab killed (!) new pag… (read more)

I think this is a feature request. Here's what I'm seeing:

  1. do a web search
  2. click on a link that launches a container tab, like Facebook
  3. current tab killed (!) new page opens in container tab
  4. History gone/back button disabled

3 creates a a very frustrating user experience. Since you get no notification that the current tab will be killed by clicking a link, you don't know why your history is gone. It took me a while to figure it out and I'm a developer who's been surfing the web since Mosaic. I found that the history is there if I look at the history tab, which is good. Even better, "undo close tab" resurrects the killed tab.

But why not automatically open the page in a new tab and leave the original one open? I don't see an option for that, but maybe I missed it? Thanks.

Asked by Philip 1 year ago

Answered by Wesley Branton 1 year ago

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  • Archived

I wish to complain about firefox it's a STATEMENT not a QUESTION. Damn robots.

I have statements to make about my firefox experience. It is F E E D B A C K. It's not a question! I don't want to read screed of gunk to post feed back. Good grief th… (read more)

I have statements to make about my firefox experience.

It is F E E D B A C K. It's not a question! I don't want to read screed of gunk to post feed back. Good grief the internet is going to the pack .

I have already be scolded for posting in the wrong forum and sent over here. Frankly this sucks.

Try this for size:

The bookmarks saving in otherbook marks. What the ...

Stupid bar search bar nonsense pops up under the URL window when I try to type in a URL. GO AWAY! I have turned all that cr... off but still it is there. No. no no ! Oh it's still doing it.

Hot keys, key combos etc. I write email, mash small keys on laptop, email gone. Get huffy. Just no. Can you FOCUS the whatever so that all hot keys etc are DISABLED.

I would write something offensive in Russian right here but my Russian is very bad. Sorry. ( It will get better one day)

To wrap up.

Where is the FIREFOX complaints department!!!

Asked by Aleksander Strugatsky 2 years ago

Last reply by jestersblood 1 year ago

  • Solved
  • Archived

Request an option to SKIP individual updates

The current update in Firefox has NOTHING to do with me. Nothing that is added or fixed has anything to do with my system or how I use the browser. (This happens FREQUEN… (read more)

The current update in Firefox has NOTHING to do with me. Nothing that is added or fixed has anything to do with my system or how I use the browser. (This happens FREQUENTLY) I am getting NAGGED by Firefox to install it. (Settings are be notified about updates, I choose when to install). .

I always check and read the detailed release notes. I REALLY resent being forced to install updates that do not relate to my system or what I do in any way!

Please Firefox, PROVIDE OPTIONS to SKIP updates! This feature/option is LONG LONG OVERDUE! Make it so!

Asked by Amy_energy 2 years ago

Answered by Amy_energy 2 years ago

  • Archived

Is Firefox ever going to get better?

Firefox used to be far and away above all other browsers. It had apps that made the browsing experience significantly better than other browsers, you had a bookmarks bar… (read more)

Firefox used to be far and away above all other browsers. It had apps that made the browsing experience significantly better than other browsers, you had a bookmarks bar that you could not only organize your favs but add information about a site in the extended Properties dialog box, and you could quickly load any site and view any steaming vids. Now, all browsers have apps but Firefox updates so often it forces the best apps to become nonfunctioning and many of the developers even stopped updating their apps. As for the bookmarks bar, every browser has one now and Firefox no-longer has the extended Properties dialog box so there is nothing special there anymore. And the streaming vids are so iffy I am typically forced to watch network channels on other browsers. Yeah, you may have a hundred methods for fixing your broke browser which I have to systematically make my way through instead of making right the first time, but I shouldn’t have to do it. So my question is, are you going to be making a browser that is ahead of the curve again or are you still going to be putting out the status quo with every update? Which seems to be every other week.

Asked by Souperman 2 years ago

Last reply by McCoy 2 years ago

  • Archived

Several things I dislike about firefox

I have been a long time chrome user, but I wanted to switch things up, and tried firefox 66, but there are just some things I can't get over. These are a few things that … (read more)

I have been a long time chrome user, but I wanted to switch things up, and tried firefox 66, but there are just some things I can't get over. These are a few things that annoy me when using firefox: - not a fan of the scrolling mechanics (I use smoothscroll) even tried changing values in about:config but was never satisfied. It seems slow and unresponsive. - when I launch my browser, I configured it to launch 3 tabs, but I only want to load the first (selected) tab, and wait until I select the others for them to load, I haven't found any option to do this. Also, I'd like an option to not automatically switch to new tabs when middle-clicking on a link or pressing "open in new tab" on a link. - I was never a fan of the search history window, and I really think it needs an update, it looks old and I never understood why the order is so weird (not chronological). The history tab in chrome is something I miss. The downloads window is alright but could also benefit from an update. - also, even though firefox 66 is pretty fast, it isn't as fast as I would want considering the HW I have (I5 6400 and a GTX 750 w/ 8gb of RAM), I find chrome a bit faster and more responsive, but I understand this is not something that can be fixed overnight.

Asked by golder6400 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

Whenever a disk is full and you download, the download fails without explanation.

Whenever a disk is full and you download, the download fails without explanation. Instead of the download simply failing, Firefox should tell the user that the disk is fu… (read more)

Whenever a disk is full and you download, the download fails without explanation.

Instead of the download simply failing, Firefox should tell the user that the disk is full.

The first time it happened I thought that the problem was with the downloads, until I saw that my removable disk was full.

But if a warning message appears, no guessing will be needed.

Asked by tamajongphilip 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Bookmarks need experts improvements as they can be more efficient ... let me explain

Hi experts, recently I installed and run Firefox Quantum 65.02 64 Bit Edition. I was very pleased with all. I am writing this request since I truly want Firefox Quantum … (read more)

Hi experts, recently I installed and run Firefox Quantum 65.02 64 Bit Edition. I was very pleased with all. I am writing this request since I truly want Firefox Quantum be the best ever. I found some bugs but I will start with the most important request : the Bookmarks need your help. The Bookmarks are set in a JSON format file and Import can lead to an XML format file. The bug is that you cannot restructure or rename many bookmarks (Favorites) in Explorer mode as I can do with IE.v11. As example : with the Favorites folder of IEv11, I can Manage or Rename many .URLs simultaneously. So we need the Firefox Quantum developers to have a JSON to URL converter tool so that we can manage the many Firefox Q bookmarks in Explorer simultaneously. It will be a kind of Bookmarks Folder in Explorer ... That will be great. Then Firefox Quantum will make then background URL to JSON conversion so that it will update all the Bookmarks in Firefox Quantum ... I hope that you can convey this IMPORTANT Feature directly to the Developer Group concerned by Bookmarks. 2019 0310 1732.

Asked by R_Reyob 2 years ago

Answered by R_Reyob 2 years ago

  • Archived

Why me and people over here don't "Like" Firefox ? (They do use them, but they don't adore it.)

Here are some problem: 1. Its been years and years. But still no "True Dark Mode", unlike Chrome. They finally did it. When we open any link in the tab, the white light s… (read more)

Here are some problem: 1. Its been years and years. But still no "True Dark Mode", unlike Chrome. They finally did it. When we open any link in the tab, the white light still flashes. This doesn't happen in Chrome. Add-on section and setting page are still white.

P.S: When a user choose "Default dark" theme, I think Firefox should make everything Dark. Right now, half of things are dark and haft of things remain white.

There are students, teachers and many more people who read day and night on their screen. And Firefox is not helping them.

Funny thing is, Why is this thing such big deal for Firefox? What are they waiting for? MS Edge has sexiest black themed browser provided like years a ago. Opera did it way back then.

If Firefox stop providing trending feature, they will lose eventually.

(A comparison screenshot is available.)

Asked by pranav_bhattarai 2 years ago

Last reply by McCoy 2 years ago