Firefox Support Forum

Hi there, Can anyone help me please. Ive been using Firefox forever and yesterday I signed into a Gmail account to send an email to someone, I typed in who it was to, then subject and then when I went to type into the body of text, the keyboard wont work.

I thought there was an issue with the keyboard but I then I tried to type in issues on firfox and loads of text is missing, I basically cant use firefox at the moment as Im only viewing half the info.

Ive been sent a credit not from someone and this is what its viewing like.

I didnt change anything that Im aware of

Thanks and fingers crossed in anticipation. Andrea

I am curious as to why Mozilla/Firefox doesn't seem interested in matching Chrome for addons for popular dropshipping apps such as CJDropshipping, DSers and AutoDS. These are well catered for in Chrome and allow easy import of products into stores such as Shopify. They save a lot of time for already busy store owners and staff yet Firefox loyalists are forced to switch over and use Chrome to make life easier and save time. For someone who has been using Firefox across both Linux and Windows since it's 2004 launch, it is galling and almost physically debillitating to have to resort to this each time. If I were any good at coding I would surely fix this serious shortcomming.

Please Mozilla look to this and provide us with better options.

Bernie

I am having problems playing a particularly demanding video from YouTube (https://youtu.be/-W_nFlIAWFM) which runs at 4K/30 fps. It is a video taken from a drone flying over the Matterhorn in Europe. Here is my configuration: 1. I have a 200Mb connection to the internet and bandwidth testing confirms that it runs at a consistent 195 - 202 Mb. 2. I am using Firefox 126.0 on a dual boot machine running Ubuntu 22.04 LTS and Windows 10 (both OSes show similar stuttering and pausing). 3. My hardware is a Gigabyte Aorus Z690i motherboard with 32 GB of RAM and an Intel i5-12600K processor and an NVidia GeFroce RTX 2060 Super graphics card. I have tried disabling "Use hardware acceleration" in Firefox and also disabling all add-ons and rebooting. This hasn't resolved the problem. When I watch the same video in Google Chrome, it seems to display a much slower frame rate than 30fps but doesn't stutter. I have concluded that this video must be a super demanding one to render. There are many picture elements changing constantly. But is there a way to watch this at 4K/30fps with it playing smoothly and at the correct frame rate?

I am trying to remove the mobilisearch.com virus from my Firefox browser. I have tried a reset and have also tried the Zemana virus removal tool. Neither have worked. Any suggestions please

The plus sign in the tab bar has always been on the far right side. I reloaded Firefox yesterday and now the plus sign is directly after the tab. How do I get the plus sign back to where I like it?

Hi there,

I am unable to connect to my printer over my local wifi using the IP address when using Firefox (126.0) on MacOS. On Linux (Firefox 125.0.3, for Ubuntu), the procedure is simply to type the IP address into the search bar, and press enter, and it works. On MacOs, no way to get to that website, I only get a Google search (I also tried adding http:// or https://, or tried creating a Bookmark and modifying the address there, it simply refuses to update if I just have http://xxx.xxx.x.xxx as the address)...

Any chance there might be a way for me to connect to that IP-only website?

Thanks in advance!

Hello, so when I watch youtube on FF my cpu usage goes up alot and the fans go nuts. I have a very capable i5, rtx3070 machine and this issue started just a couple of days ago. I have not done any changes or updates which could trigger this problem. The problem starts mainly when I Watch in full screen mode or have multiple non-fullscreen vids active. All other apps show no signs of problem. I can watch the exact same video in Edge, no fans/high cpu, VLC works fine, Chrome is OK, it's only in FF that the problem occurs.

I have tried the following: 1.Reinstalling FF 2. Activating HW acceleration in FF and forcing it in Windows11 3. Theatre mode is off and all other YT settings are off. 4. Updated Nvidia and windows 5. FF is the latest version. 6. Disabled all my addons/plugins

No clue what can cause this..

I am sorry if I have doubled up on this but I am not sure what heading to give it. Since the most recent update of Firefox I have been unable to use Afterpay. My Afterpay account still works in Chrome and through the phone app. Afterpay themselves have checked through my account and their system, and there are no problems. Therefore, they recommended that I reach out to Firefox to request help. I want to use Firefox as I have done for years, but I cannot use it if it is incompatible with my Afterpay account. Any suggestions would be greatly appreciated. Thanks.

hi, when starting firefox, it makes some connections to

   firebaseinstallations.googleapis.com
   detectportal.firefox.com
   app.adjust.com
   o1069899.ingest.sentry.io
   assets.mozilla.net
   contile.services.mozilla.com
   firefox.settings.services.mozilla.com
   incoming.telemetry.mozilla.org
   location.services.mozilla.org

without user-consent. so this is not gdpr-compliant. how can i tell firefox not to connect to these sites? thanks t.

I need to migrate the complete profile (all settings, bookmarks, passwords etc) from a snap install to an apt install on the same system. Currently I have both versions installed, but i want to remove the abomination that is snap..

I tried copying ~/snap/firefox/common/.mozilla/firefox files to ~/.mozilla/firefox but that doesnt seem to work. Since this is a multi-user system i dont want to rely on mozilla accounts to sync everything to the cloud.

What do i need to do in order to migrate all the data from one install to another?

Hello,

For years I've watched General Hospital at ABC.com using FF as my browser. Recently, however, the videos won't play; all I'm getting are a lot of zeros (for playtime etc) and the settings gear & other options on the lower right are missing. This is happening with all shows on their site.

I'm not getting any Error Messages except when trying to watch "ABC Live" where I still can't watch but am getting an error message. I've cleared my cookies and cache, made sure the DRM content switch is on and that abc.com is allowed to leave cookies. I've also contacted their support staff but they haven't been able to help.

I'm not having any problem when I use a different browser. At least I'm not missing any episodes but I'd much rather NOT use Chrome.

I've included some screenshots below to help describe what's happening.

Looking forward to any advice that comes my way.

Thanks, Andre'a

I just updated Firefox & added recommended things. I went to "https://www.cranecu.org/" As soon as I hit the LogIn button I got an "Error 404" message. However, I called the office help & they suggested I try another browser. I switched to Safari the button works just fine. Any Suggestions? I am not the sharpest tack in the box when it comes to computers so please be simple. Thank You

It seems firefox has changed the behavior of tabs. When I go to open a closed tab, I see a list of all the tabs that have been closed from every window. I want to restore the previous behavior where "recently closed tabs" only shows the tabs that were closed in the current window. I saw some about:config settings, but I'm not sure what they do and I don't want to end up losing the tab history all together.

Thanks

I installed the Facebook Container some time ago. But recently realized that Facebook is tracking me, because I'm getting targeted adds on FB. I have also had Firefox set to always use Private Browsing. Today I discovered that the Facebook Container dose not work in Private Browsing. SO, What is the best way to keep FB and others out of my business (short of not using FB)? All this time I thought I was protecting myself and I have not been. HELP!

MacBook Air M1