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  • Archived

Firefox crashes on start up

i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but … (read more)

i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but crashes on start up too....still not working. Same problem in safe mode - crashed on start up. it was working yesterday then the laptop updated but firefox hasnt worked since the auto update last night. Crash ID: bp-e914a219-db64-4cda-bbe5-bc94e1170523 i get this report under the details tab....

Asked by lilsmokey857 3 years ago

Last reply by lilsmokey 3 years ago

  • Archived

Download manager is not showing all download history

My download library window used to display files well over a year old, everything I have saved since the last time I deleted all browser history. Recently, everything ol… (read more)

My download library window used to display files well over a year old, everything I have saved since the last time I deleted all browser history. Recently, everything older than six months was no longer displayed. The files are still there, I just have to search for them. Now it no longer shows anything older than 4 months. "Show all history" does not work. Is there a way to restore that list?

Asked by foxfire87 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Sites open many redirects

On the 16 of July I posted this; Support Forum Redirects 10 REPLIES 1 HAS THIS PROBLEM 18 VIEWS LAST REPLY BY HAPPY112 2 WEEKS AGO dianet dianet Posted 7/16/17, 5:18 PM … (read more)

On the 16 of July I posted this; Support Forum

Redirects 10 REPLIES 1 HAS THIS PROBLEM 18 VIEWS LAST REPLY BY HAPPY112 2 WEEKS AGO

dianet

dianet Posted 7/16/17, 5:18 PM When using some sites, there are many redirects and I even get a new fire fox page. Why and how can I fix this?


I am using a Hewlett-Packard - HP ENVY TouchSmart Sleekbook 4 with windows 10 64 bit operating system. Extensions: Adblocker Plus and ZenMate Security, and unblock VPN Plugins: OpenH264 Video Codec

              Shockwave Flash 26.0
              Widevine Content Decryption

When I go to primewire.ag, ,watchfree.to, putlocker.today, etc and click on a tv show a new smaller firefox page opens, or some other site that I DID NOT CLICK ON.

I have followed to the letter all the remedies I have received from your TOP Contributor Happy 112 and Nothing is working.

Every single time i go to a web site using Firefox I get redirects to other sites. If I'm using ZenMate the redirects are to English sites. If I'm not using ZenMate I get redirects to Thai web pages.

Now my question to Firefox 1. can this be fixed? 2. How do totally uninstall FireFox and reinstall it with none of my bookmarks and no extensions?

Please help Diane

Asked by dianet 3 years ago

Last reply by Zachary_ 3 years ago

  • Archived

Firefox crashes

Mozilla Crash Reports Search Product: Select Version: Report: Super Search Firefox 44.0.2 Crash Report [@ SHA512_Compress ] Search Mozilla Support for Help ID: bp-b4… (read more)

Mozilla Crash Reports Search

   Product: 

Select Version: Report:

Super Search Firefox 44.0.2 Crash Report [@ SHA512_Compress ] Search Mozilla Support for Help ID: bp-b4d541f1-fbf0-4df4-bf6d-13feb2160221 Signature: SHA512_Compress

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature SHA512_Compress More Reports Search UUID b4d541f1-fbf0-4df4-bf6d-13feb2160221 Date Processed 2016-02-21T06:07:06.384087+00:00 Uptime 5 Last Crash 172506 seconds before submission Install Age 798676 since version was first installed. Install Time 2016-02-12 00:15:39 Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Windows NT OS Version 10.0.10586 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 60 stepping 3 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffa4bff2c6 User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x13c2, AdapterSubsysID: 29743842, AdapterDriverVersion: 10.18.13.6191 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+

Processor Notes processor_ip-172-31-4-164_1322; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
Hyper-V RAW : 2 : 1 : 

Adapter Vendor ID

0x10de

Adapter Device ID

0x13c2

Total Virtual Memory

4294836224

Available Virtual Memory

3660476416

System Memory Use Percentage

17

Available Page File

46260576256

Available Physical Memory

21323792384

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread (59) Frame Module Signature Source 0 freebl3.dll SHA512_Compress security/nss/lib/freebl/sha512.c 1 freebl3.dll SHA512_Update security/nss/lib/freebl/sha512.c 2 softokn3.dll NSC_DigestUpdate security/nss/lib/softoken/pkcs11c.c 3 nss3.dll PK11_DigestOp security/nss/lib/pk11wrap/pk11cxt.c 4 xul.dll mozilla::psm::CertIDHash security/certverifier/OCSPCache.cpp 5 xul.dll mozilla::psm::OCSPCache::Entry::Init(mozilla::pkix::CertID const&) security/certverifier/OCSPCache.cpp 6 xul.dll mozilla::psm::OCSPCache::Put(mozilla::pkix::CertID const&, mozilla::pkix::Result, mozilla::pkix::Time, mozilla::pkix::Time) security/certverifier/OCSPCache.cpp 7 xul.dll mozilla::psm::NSSCertDBTrustDomain::VerifyAndMaybeCacheEncodedOCSPResponse(mozilla::pkix::CertID const&, mozilla::pkix::Time, unsigned short, mozilla::pkix::Input, mozilla::psm::NSSCertDBTrustDomain::EncodedResponseSource, bool&) security/certverifier/NSSCertDBTrustDomain.cpp 8 @0x4a

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Asked by Jeff33990 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Firefox very slow in Win 10

Hi, I've always been using Firefox as a preferred browser. I recently got a new laptop with WIN10. Firefox has been unbearably slow in WIN10. Loading Google home URL … (read more)

Hi, I've always been using Firefox as a preferred browser. I recently got a new laptop with WIN10. Firefox has been unbearably slow in WIN10. Loading Google home URL (search screen) takes about 50 seconds; Yahoo home URL about 4 minutes. I tried just about everything that have been suggested by Firefox Help to address this issue including re-install; reset; safe mode just to name a few - to no avail. I then tried Internet Explorer to load same Google and Yahoo home URLs. They took less than 1 second and about 5 seconds respectively. I turned on Windows task manager and observed Wifi network throughput while accessing these URLs. I noted when I was running Firefox transfer rate rate ranged 30 kbps - 500 kbps (average around 100 kbps); while IE transfer rate ranged 100 kbps to 4.5 mbps. Being a new PC I have no Extensions nor any active Plugins. Does anyone have any idea idea what's happening, and help resolve this issue please. Thanks.

Asked by DavidTK 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Uninstalled Ff. Can't download Firefox. Error: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

Had to uninstall Firefox, now want to reinstall but get the error message: "Firefox is already running, but is not responding. The old Firefox process must be closed to o… (read more)

Had to uninstall Firefox, now want to reinstall but get the error message: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." followed by "Your Firefox profile cannot be loaded. It may be missing or inaccessible." Can find no Firefox running using Task Manager. But did find my profile using Mozilla Firefox instructions.

Asked by Fleetian 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

A Fresh installation of Firefox Hangs my Computer

I am running Windows 10, and have recently started experiencing trouble with Firefox. After trying a lot of other solutions from the support forums (including creating a… (read more)

I am running Windows 10, and have recently started experiencing trouble with Firefox. After trying a lot of other solutions from the support forums (including creating a new Firefox profile), I uninstalled and reinstalled Firefox from a fresh download. I experience the same trouble: very shortly after starting Firefox, I hear constant disk activity, and Firefox becomes unresponsive. My only choice at that point is to end the program using the red "X" (program close button). As soon as I do this the disk activity ends and the computer runs normally.

I cannot include troubleshooting information with this post because I can't keep Firefox running long enough.

The same performance issues happen with Firefox running in Safe mode. I had to resort to Microsoft Edge to post this question.

Any troubleshooting assistance would be greatly appreciated.

Thanks.

Asked by JZ 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

What causes Firefox to Hog cpu?

Have recently purchased new computer running windows 10. Firefox is using extreme cpu. 100% most of the time and seldom less than 20%. To use computer have to shutdown… (read more)

Have recently purchased new computer running windows 10. Firefox is using extreme cpu. 100% most of the time and seldom less than 20%. To use computer have to shutdown Firefox. Have just installed Google Chrome and it behaves as you would expect. Seldom over 80% and dropping to nil. So problem is within Firefox. Prefer to use iot but currently unworkable.

Asked by Colf 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Firefox crashes at shutdown

Hi there I have the issue that my FireFox crashes when I stop it. When I restart it I get the opps this should not happend message . In the crash log the "last line" is… (read more)

Hi there I have the issue that my FireFox crashes when I stop it. When I restart it I get the opps this should not happend message .

In the crash log the "last line" is MozCrashReason=MOZ_CRASH(Shutdown too long, probably frozen, causing a crash.)

I have gone throught and stopped all add ons and the activated each one anbd after a while the error appeared.. it is clear that the more addons I have loaded the longer the shutdown process takes.

can you help?

B

Asked by BaroB 4 years ago

Last reply by philipp 4 years ago

  • Archived

I can't get the You Tube site to open on just Firefox.

Hi. I can't get You Tube to open on Firefox. All other sites work on Firefox and You Tube works on other browsers. If I click on a specific video saved to my favorites, … (read more)

Hi. I can't get You Tube to open on Firefox. All other sites work on Firefox and You Tube works on other browsers. If I click on a specific video saved to my favorites, it will play but the site itself doesn't show. Not sure what to do.

Asked by gmaholly10 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Website opens slowly on Firefox.

Hi! My website opens very slowly on Firefox , both on pc and mac. Homepage opens relatively fast, but it goes very slowly from there Chrome etc works fine. Please help … (read more)

Hi! My website opens very slowly on Firefox , both on pc and mac. Homepage opens relatively fast, but it goes very slowly from there Chrome etc works fine. Please help

Asked by Huchub 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox stopped working at all after re-install

Hi, I did a complete uninstall of my Firefox (including the data stored in the /appdata/ folder) after a Unity-based app I've been using through the browser stopped worki… (read more)

Hi,

I did a complete uninstall of my Firefox (including the data stored in the /appdata/ folder) after a Unity-based app I've been using through the browser stopped working and re-installing the Unity web engine didn't solve the problem.

However, after I re-installed Firefox, I couldn't open any page (including the firefox pages) or, frankly, use the browser. Is there any fix for this?

Attached are the screenshots of what the browser looks like when booted in safe mode. Normal mode looks the same.

Asked by Jobenheim 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Cannot open Firefox " Sign in to send your request You need to sign back in to your Microsoft account so you can send your parent a request to view" I am the pa

Every time I try to open Firefox I get a message from Microsoft Family Features "Sign in to send your request You need to sign back in to your Microsoft account so you ca… (read more)

Every time I try to open Firefox I get a message from Microsoft Family Features

"Sign in to send your request You need to sign back in to your Microsoft account so you can send your parent a request to view this page."

I am the parent. There are some trees and a parent flying a kite with a child in the page. I have tried but cannot turn this off. The browser is unusable. I have uninstalled and re-installed but nothing changes

Asked by steeliz21 2 years ago

Last reply by Happy112 2 years ago

  • Archived

Firefox crashes

Crash ID: bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123 Every 30 mins my firefox is crashing. I am using latest version of firefox. After that I need to restart computer then o… (read more)

Crash ID: bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123

Every 30 mins my firefox is crashing. I am using latest version of firefox. After that I need to restart computer then only firefox is working for few more times and again it is creashing.

Crash ID is : bp-fd36fe0d-bc0d-468f-8d7c-5e94f2161123 Please look into this and provide permanent solution.

Thanks,

Prasad Katta

Asked by prasad.katta 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

since installing javasetup8u111.exe and getting "verified Java Version 8 update 111" I can't get on several web sites. I use "my.yahoo" as home page and can't

since installing javasetup8u111.exe [and getting "verified Java Version 8 update 111"], I can't get on several web sites. I use "my.yahoo" as home page and not getting t… (read more)

since installing javasetup8u111.exe [and getting "verified Java Version 8 update 111"], I can't get on several web sites. I use "my.yahoo" as home page and not getting the "Options" settings that are described in various "help" links. I tried "about:config" to see if javascript is enabled but got lost in the muck! Am I off-track by trying to get to "Options" via my home page? Should I be on something else? HELP!!!

Asked by varkpilot 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

не могу зайти в личный кабинет

Не получается зайти в личный кабинет вот на этом сайте https://esp.gettyimages.com/sign-in?returnUrl=/ ,хотя на других браузерах заходит нормально, а вот Mozilla Firefox… (read more)

Не получается зайти в личный кабинет вот на этом сайте https://esp.gettyimages.com/sign-in?returnUrl=/ ,хотя на других браузерах заходит нормально, а вот Mozilla Firefox не принимает пароль

Asked by shoma81 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox is refusing to connect to DVLA vehicle tax, claims site insecure, why?

Suddenly I cannot log into the yougov site for DVLA vehicle taxing (www.gov.uk/vehicle-tax). I am getting your insecure site message on this - seems unlikely for a gover… (read more)

Suddenly I cannot log into the yougov site for DVLA vehicle taxing (www.gov.uk/vehicle-tax). I am getting your insecure site message on this - seems unlikely for a government site. No other browsing has come up with this so far, what is wrong?

Asked by bhallatt 2 years ago

Last reply by Kobratuko 2 years ago

  • Archived

firefox crashing nearly once everyday on lenovo t540p with win 7 or win 10 did clean install of os and still happening!

https://crash-stats.mozilla.com/report/index/691e535c-261f-4b63-85fe-5abc62161124 report id: bp-691e535c-261f-4b63-85fe-5abc62161124 Happened on win 10 x64 pro and then i… (read more)

https://crash-stats.mozilla.com/report/index/691e535c-261f-4b63-85fe-5abc62161124

report id: bp-691e535c-261f-4b63-85fe-5abc62161124

Happened on win 10 x64 pro and then i did a clean install of os to win 7 x64 pro and its still happening? What's happening,

I've had this computer for about 3-4 years never had this problem of firefox crashing and closing. I've done some research, maybe it has something to do with lenovo thinkpad power manager? Also when firefox crashes, it says plugin container exe problem? Need to solve this asap, let me know if i need to add additional info?

Asked by Usulyre 3 years ago

Last reply by FredMcD 3 years ago