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Firefox shuts itself down inappropriately

This is on Windows 10 Home Edition 64-bit Since latest update to version 79.0 (64-bit), Firefox is shutting itself down automatically whenever I click to close an active … (read more)

This is on Windows 10 Home Edition 64-bit Since latest update to version 79.0 (64-bit), Firefox is shutting itself down automatically whenever I click to close an active tab and there is only one extra tab open that is an empty “Private Browsing” tab. Before the latest update to version 79.0 (64-bit), Firefox did not shut itself down automatically. The blank “Private Browsing” tab would remain open and Firefox would keep running normally. Thanks for any help.

Asked by Robert12 5 days ago

Last reply by Robert12 4 days ago

Lost all Bookmarks and Toolbar this morning

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that tw… (read more)

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that twice Tried to do a fix that removed and then reinstalled a couple of files (can't find the fix nor the files location) that didn't work although it did replace the files. Still no bookmarks I am logged into my Firefox and synch is on.

This, nor any of the other FAQ/Help have not worked https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

I have no restore ability either: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

i have no idea what happened thanks for any/all help

Asked by dravafox 3 weeks ago

Last reply by dravafox 6 days ago

Firefox can't update!

Hello, this is getting annoying, i already reinstalled Firefox and again i get this message in top right corner: "Firefox can't update". I have checked in setting: automa… (read more)

Hello, this is getting annoying, i already reinstalled Firefox and again i get this message in top right corner: "Firefox can't update". I have checked in setting: automatically install updates. However i disabled background service. I don't want to use it. And automatic updates are still enabled, so there shouldn't be reason for it - to not work. Thanks for answer.

Asked by empleat 4 weeks ago

Last reply by empleat 4 days ago

Firefox is unusable

I know this is a bit vague, but I have FF on window 10, Windows 7 and Android, and it is unusable on all 3 platforms, Sooo slow, laggy and resource hungry, 6 proccesses f… (read more)

I know this is a bit vague, but I have FF on window 10, Windows 7 and Android, and it is unusable on all 3 platforms, Sooo slow, laggy and resource hungry, 6 proccesses for this one tab I have open right now, uses 6gb with a few tabs open. Is the latest version of FF simply unusable and its time to switch? Thoughts please

Asked by Rossco71 1 week ago

Last reply by Rossco71 3 days ago

Once in a while when I start Firefox, my extension data, layout, and home page settings are wiped

It usually happens when I start firefox after restarting or signing into my Windows 10 device, fortunately nothing important is lost with this data, but it's annoying to … (read more)

It usually happens when I start firefox after restarting or signing into my Windows 10 device, fortunately nothing important is lost with this data, but it's annoying to have to deal with. is there any way to stop this from happening or anything I can do once it happens?

Asked by Yousuf 1 week ago

Last reply by Yousuf 5 days ago

Rstore previous session bug

Hey, I'm using the restore previous session feature. Its really helpful, but I assume since the last update it is not working properly. Whenever I use the private firefo… (read more)

Hey, I'm using the restore previous session feature. Its really helpful, but I assume since the last update it is not working properly. Whenever I use the private firefox browser (window) parallel to the normal one (window) and close the normal browser before the private one, my last active session of the normal browser is not restored.

When I close the private firefox window before the normal firefox browser window everything works fine with restoring the tabs.

Any way around? And please fix this annoying bug. Thanks!

Asked by cbmorris 6 days ago

Last reply by cbmorris 4 days ago

After update to v79.0 browser is freezing, unable to type, resource useage is high. Constant occurance every 30 seconds.

Please, I have read your articles, started in safe mode and this freezing continues. I am unable to type a complete sentence without freezing. This happens in Outlook em… (read more)

Please, I have read your articles, started in safe mode and this freezing continues. I am unable to type a complete sentence without freezing. This happens in Outlook email, or the search bar.

This does not happen in Word or other programs only in Firefox. This started after the latest update to version 79.0. I am a simple user and not a tech person. I’ve used Firefox as my browser for years. Perhaps this is a conflict with the new Microsoft update version 2004 home version. Maybe they want to force to change to Edge.

I have a print screen of the task manger showing usage. But not sure if that will help. Please help me, this is so frustrating. I’m tying this in Word to cut and paste into your box. I tried to upload two pdf's would not allow.

Asked by vvsigns 4 days ago

Last reply by vvsigns 3 days ago

Checkbox not selected

Hello, Since the last update, I noticed that the check-boxes were not checked after clicking. Test on firefox https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/… (read more)

Asked by huols4m 1 week ago

Last reply by huols4m 1 day ago

In private window mode, Firefox is blocking eBay notification thumbnails images.

In private window mode and viewing Outlook.com emails. Firefox is blocking eBay notification email thumbnails images. When using the regular Firefox browser, the eBay n… (read more)

In private window mode and viewing Outlook.com emails. Firefox is blocking eBay notification email thumbnails images.

When using the regular Firefox browser, the eBay notification emails images are not being blocked.

This issue seemed to start with version 79.0

Firefox seems to not be able to differentiate between a AD image and eBay email notification image.

Any help appreciated,

Asked by jorb 5 days ago

Last reply by jorb 5 days ago

Can't restore backed up profile

I have Windows 10, version 1903. I recently backed up my Mozilla Roaming and Local profiles to an external drive before replacing the hard drive in my laptop. I also sepa… (read more)

I have Windows 10, version 1903. I recently backed up my Mozilla Roaming and Local profiles to an external drive before replacing the hard drive in my laptop. I also separately made a backup of my bookmarks. After replacing my hard drive with a new one, I restored an earlier image file of my computer in order to put back all my data onto the new drive.

Then I did a Fresh Start, effectively doing a new install of Windows 10 (v.1903).

(As far as I can tell, my old Firefox data was deleted during the Fresh Start reinstall.)

I now did a new install of Firefox onto my computer. After I opened it I synced and it seems that all my bookmarks, etc came back. The only two problems: 1) All my hundreds of bookmark favicons had been replaced with a generic globe. 2) My last session (which had scores of tabs), was not restored. So I tried copying and pasting the saved profiles back into the new Mozilla Roaming and Local profiles, but I can't get Firefox to access them. Instead, it only accesses the new profile. I did an uninstall and tried it again, but all I ended up doing is creating another new profile. Now when I go to About:Profiles (see image), the default-release and default profiles listed don't seem to exist anymore (they aren't loadable, and they can't be found using the filepath noted there), and the actual backup profiles that I copied from my portable drive into Mozilla and that I actually see in File Explorer, doesn't show up as a profile choice. How can I restore my old backed up profile, and will that solve my missing favicons problem?

Asked by blue_sky 1 week ago

Last reply by blue_sky 3 days ago

Firefox won't Download files ?

Hi - I'm having an issue with Firefox, well its been ongoing for some weeks but just getting around to it.. My problem is that Firefow will not download files. I have tri… (read more)

Hi - I'm having an issue with Firefox, well its been ongoing for some weeks but just getting around to it..

My problem is that Firefow will not download files. I have tried the trouble shooting steps and its not a firewall issue because my other browsers will download - as a developer I have all the major browsers installed.

Also I changed the settings to have Firefox request the download folder for each downlod - but it doesn't. Anyway I am about to reinstall will post back then.

Maybe should have done that first.

C.

Asked by info2897 2 weeks ago

Last reply by info2897 1 week ago

FireFox 79.0 logout problems from website rdc.nl. Usermenu is not shown anymore when logoutbutton is pushed

Good morning all I am new in this house. Guido van Wijk, application engineer at RDC in Amsterdam (rdc.nl). We host large internet applications for the automotive industr… (read more)

Good morning all I am new in this house. Guido van Wijk, application engineer at RDC in Amsterdam (rdc.nl). We host large internet applications for the automotive industry in the Netherlands. Java based. 8.000 users. In this web-applications html, exit buttons are built-in to return to user-menu's where our customer (automotive company's such as car-dealers) can make an new choice to enter a new application. These exit-buttons perform wel under FireFox 78.x. The men is shown. Since the Firefox 79.0 update these buttons do not function anymore. Either the application-screen stays untouched (as the menu should be shown) or a full white screen is shown. Whic is also wrong. I have tested with an older Ffox 78.0 version on another PC and then everything works fine. What's going on here. I am not an software engineer.

The images show an example of 1 of our web-apps, OKR with the uitlogbutton, logout. And the usermenu which should be shown then. This works Ok with Ffox 78, not anymore with 79.0

Asked by g.v.wijk 1 day ago

Last reply by g.v.wijk 1 day ago

Youtube viewing corrupting firefox/windows 10

I seem to have a 'bug' being introduced through firefox when I view youtube videos. it does not happen right away, it takes a few videos to happen. The partial solution I… (read more)

I seem to have a 'bug' being introduced through firefox when I view youtube videos. it does not happen right away, it takes a few videos to happen. The partial solution I have found so far (having done this twice so far in almost as many days, and about to do it a second in one day.) is to do a complete uninstall of firefox, then do a windows defender offline scan (which seems to knock out whatever is left in the machine, it won't tell me what was found.) then to come back into win10 and doing a clean install which seems to work well enough (having multiple tabs open [I do miss being able to have large numbers of open tabs and not having my machine going nuts]) till I break down and check the youtube channels that I like to keep up with. main noticeable symptom is my machines cooling fan going into 'hyper' drive, then checking task manager and finding firefox using almost two gigs of memory and 40+% of cpu capacity. As I type this, with just one tab open, firefox is showing 563.3 MB and seven (7) sub? programs running. Before this latest flair up, for one tab open it would be under 400MB and five programs running?

Add-ons I run on Firefox: uBlock Origin, Adblock Plus, and DuckDuckGo Privacy Essentials

My system: AMD A9-9425 RadeonR5,5 Compute Cores 2C+3G 3,10GHz

                   8GB of ram 7.45 usable
                   WIN 10 Home Ver. 1909         {64 bit}
                  OS Build 18363.997

Asked by rrtreerat 1 day ago

Last reply by rrtreerat 1 day ago

Random tab crashes - consistently with Google Calendar but others as well

If you go to Google Calendar and right click on an empty space Firefox consistently crashes. I've tried Firefox Safe Mode - still crashes. I've tried a new profile wit… (read more)

If you go to Google Calendar and right click on an empty space Firefox consistently crashes.

  1. I've tried Firefox Safe Mode - still crashes.
  2. I've tried a new profile with the same installation - still crashes
  3. I've tried uninstalling and reinstalling Firefox but keeping the profile - still crashes.
  4. I've tried a new user account in Windows 10 and new profile - no crashes.
  5. I've tried ``sfc /scannow`` - integrity is good.

It's hard to get crash details but the last one I could get is - https://crash-stats.mozilla.org/report/index/6e2515a4-86cc-4bde-9d4e-06b060200716#tab-details

Does anyone have any idea before I start a new user account?

Asked by brisdaz 3 weeks ago

Last reply by brisdaz 6 days ago

First Click on other than uncookied Twitter doesn't register

The newest version of Firefox, 79, is the only one that's been doing this. Every time I power up the browser, I try clicking my Twitter option, either in the bookmark ba… (read more)

The newest version of Firefox, 79, is the only one that's been doing this. Every time I power up the browser, I try clicking my Twitter option, either in the bookmark bar or in the highlights, if Twitter has cookies, it won't work unless I click it a second time. If I remove the cookies, it works the first time again, but will revert to not working the first time after power up after browsing Twitter even once.

Asked by Sir_Wysceroth 4 days ago

Last reply by Sir_Wysceroth 4 days ago

Username and passwords not autofilling where they supposed to

Username and passwords not autofilling where they supposed to on https://my.account.sony.com, and https://account.mozilla.org. will update the list if i encounter any mor… (read more)

Username and passwords not autofilling where they supposed to on https://my.account.sony.com, and https://account.mozilla.org. will update the list if i encounter any more

Asked by Santas Little Helper 2 weeks ago

Last reply by Santas Little Helper 2 days ago

Unresponsive script on different websites.

ABP 3.0.- latest. FF latest. Win10. Constant error. Also being forced into Outlook.com to address the error, while on another website. This error replaced the constant … (read more)

ABP 3.0.- latest. FF latest. Win10.

Constant error. Also being forced into Outlook.com to address the error, while on another website. This error replaced the constant - a webpage is slowing down your browser. I remedied that w/a a different *about:* - but I do not remember what I inserted.

I tried disabling possibly troublesome addons. No help. I let the script run longer using about:config. No help. I am in safe mode, but no error now - which does not mean anything. In prior error (webpage slowing browser), safe mode did not alleviate the problem at all.

Cannot view FF or addons, which is why I did not put versions in. Andrew deleted my post.

Thank you.

Some errors: A script from the extension “Adblock Plus - free ad blocker” is running on this page, and making Firefox unresponsive.

It may be busy, or it may have stopped responding permanently. You can stop the script now, or you can continue to see if it will complete.

Script: moz-extension://a62ee157-7dfb-…148ca9499be/include.preload.js:12050272Script: https://pro.fontawesome.com/releases/v5.4.2/js/all.js:192376832 Script: https://pro.fontawesome.com/releases/v5.4.2/js/all.js:186986496 Script: moz-extension://a62ee157-7dfb-…148ca9499be/include.preload.js:190863384

Annoying as hell.

Thank you.

Asked by CiaoBella1 1 week ago

Last reply by CiaoBella1 1 day ago

SPectrum TV app

Spectrum tv apps no longer works with ff because adobe shockwave flash is no longer enable. latest version of ff disable shockwave and requires a "ask to activate" optio… (read more)

Spectrum tv apps no longer works with ff because adobe shockwave flash is no longer enable. latest version of ff disable shockwave and requires a "ask to activate" option that does not work when I go to webpage https://watch.spectrum.net

Asked by easy123mike 2 weeks ago

Last reply by easy123mike 1 day ago