Showing questions tagged: Show all questions

Firefox 82 Crashes on Startup in Windows 10

Yesterday I updated Firefox to version 82 and now it won't start up, it seems to immediately crash. There is no error report dialog box. This is on Windows 10 with the la… (read more)

Yesterday I updated Firefox to version 82 and now it won't start up, it seems to immediately crash. There is no error report dialog box. This is on Windows 10 with the latest patches. I tried restarting the computer, installing Firefox 82 32-bit and 64-bit versions, uninstall + reinstall, and safe mode, but none of these work. (This is on a corporate laptop so I have a limited ability to change internal system settings.) The Windows error from the event log is:

Faulting application name: firefox.exe, version: 82.0.0.7592, time stamp: 0x5f8738dd Faulting module name: ntdll.dll, version: 10.0.17763.1432, time stamp: 0x80224f6f Exception code: 0xc0000409 Fault offset: 0x00000000000a4740 Faulting process id: 0x2998 Faulting application start time: 0x01d6a816d74b6186 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 5ed88218-3f48-47be-8c6c-aa5af98c902b Faulting package full name: Faulting package-relative application ID:

I installed Firefox 81 and that works fine, but it constantly tries to updated and every time I restart it crashes again. It also seems like I can't access my saved logins/passwords in this older Firefox version because it's using a different profile. I'm trying to avoid updating Firefox on my other Windows 10 computer in case it fails in the same way.

Please let me know if you need any more information. Thank you.

Asked by fgennari 9 hours ago

Last reply by FredMcD 53 minutes ago

Firefox 82 crashes with windows 10

Faulting application name: firefox.exe, version: 82.0.0.7592, time stamp: 0x5f8738dd Faulting module name: ntdll.dll, version: 10.0.18362.1139, time stamp: 0x468a1bf2 Exc… (read more)

Faulting application name: firefox.exe, version: 82.0.0.7592, time stamp: 0x5f8738dd Faulting module name: ntdll.dll, version: 10.0.18362.1139, time stamp: 0x468a1bf2 Exception code: 0xc0000409 Fault offset: 0x00000000000a11c0 Faulting process id: 0x4b60 Faulting application start time: 0x01d6a8a8b59a12db Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: f3867284-6612-4e3f-b8ad-815fed60a8d6

Asked by superhit357 8 hours ago

Last reply by FredMcD 55 minutes ago

Video not opening

I get this message “An unanticipated problem was encountered, check back soon Error code: MEDIA_ERR_UNKNOWN Session ID:2020-10-20:8117ac79cc43f4e46e86f86 Player Element I… (read more)

I get this message “An unanticipated problem was encountered, check back soon Error code: MEDIA_ERR_UNKNOWN Session ID:2020-10-20:8117ac79cc43f4e46e86f86 Player Element ID: video-21b240” when I click on an embedded video in the major online news outlet in New Zealand ‘ it seems to only occur with Firefox. Videos open when in safe mode.

Asked by Robert 1 day ago

Last reply by cor-el 6 hours ago

Forced to create a new profile upon opening firefox

Has anyone found a solution for the following error message that occurs upon opening Firefox "You've launched an older version of Firefox" ? I have tried changing my prof… (read more)

Has anyone found a solution for the following error message that occurs upon opening Firefox "You've launched an older version of Firefox" ? I have tried changing my profile, setting a default profile, refreshing Firefox, and uninstalling and then re-installing Firefox. Even after installing the latest version of Firefox I still get the message that says I am launching an older version. Nothing has worked so far.

Asked by sdvestal 12 hours ago

Last reply by cor-el 6 hours ago

accessing my mail account on mail.com

When i try to access mail.com I get the mail.com access page but the button "login" does not work. If I use Chrome there is no problem. If I refresh Firefox everything wo… (read more)

When i try to access mail.com I get the mail.com access page but the button "login" does not work. If I use Chrome there is no problem. If I refresh Firefox everything works the first time and then reverts . This all started happening 1 week ago after years of no problems. has anybody any ideas?

Asked by jan109 14 hours ago

Last reply by cor-el 6 hours ago

A URL which previously worked, now goes to a 404 error. I've tried three browsers and get the same results.

I have a weather page (https://www.wunderground.com/dashboard/pws/KIDPLACE7) that has worked for years but it suddenly stopped working a couple of weeks ago. When I enter… (read more)

I have a weather page (https://www.wunderground.com/dashboard/pws/KIDPLACE7) that has worked for years but it suddenly stopped working a couple of weeks ago. When I enter the URL, the correct page flashes on the screen for 2-3 seconds and then goes to a 404 error. I've tried Firefox, Chrome and IE. They all do the same thing. My buddy, who lives a couple of blocks away, says it works fine at his house. Another friend in another town can also load the page. It's just not working on my computer despite my taking all the steps suggested to resolve the problem

I have also noticed recently that a lot of URLs fail the first time saying that my computer can't make a secure connection but I just refresh the page and it connects every time. Not so with my weather page.

Asked by RedMist 9 hours ago

Last reply by FredMcD 7 hours ago

Firefox 82.0 Crashes on Startup - BEX64

After updating to 82.0, Firefox crashes on startup - no crash reporter come up. The error in the Application Event Log is below. Installing R81.0.2 works OK. Windows 1… (read more)

After updating to 82.0, Firefox crashes on startup - no crash reporter come up. The error in the Application Event Log is below. Installing R81.0.2 works OK. Windows 10 x64.

Fault bucket 1275581050191285046, type 5 Event Name: BEX64 Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 82.0.0.7592 P3: 5f8738dd P4: ntdll.dll P5: 10.0.18362.1049 P6: b5beef21 P7: 00000000000a1170 P8: c0000409 P9: 000000000000000a P10:

Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE95.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF71.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDFB0.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDFCF.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE02E.tmp.txt

These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_1b544b54fcc252cdfdf6b194343645212cb8_9cb06cfd_72412bc8-45a1-4fdb-844b-7682c6d71920

Analysis symbol: Rechecking for solution: 0 Report Id: 0ccc8f5e-5764-4a93-a37d-10117de847df Report Status: 268435456 Hashed bucket: 62447e0c1c305c5161b3c634f2df0b36 Cab Guid: 0

Asked by Brett.Chapman 12 hours ago

Last reply by cor-el 11 hours ago

Firefox ESR crashes after update

Hello Guys, After updating Firefox ESR 60.3.0 to a newer version (doesn't matter which version). It crashes directly after starting Firefox. We are using a Windows 2012R2… (read more)

Hello Guys,

After updating Firefox ESR 60.3.0 to a newer version (doesn't matter which version). It crashes directly after starting Firefox. We are using a Windows 2012R2 RDS (terminal) server

When we remove the newer version of Firefox ESR and reinstall Firefox ESR 60.3.0, it works again!

Details of the crash:

Probleemhandtekening:

 Gebeurtenisnaam van probleem: APPCRASH
 Naam van de toepassing: firefox.exe
 Versie van toepassing: 78.2.0.7534
 Tijdstempel van toepassing: 5f3ab4d7
 Naam van foutmodule: StackHash_76e0

I'd love to hear from you for a solution.

Asked by jflorie 1 month ago

Last reply by cor-el 11 hours ago

Firefox Browser Now Unusable Due to Memory Leak

I don't even know how to ask the question. If I open more than 5-6 tabs, the browser slows to a crawl and task manager says Firefox is using 90% of all available RAM. T… (read more)

I don't even know how to ask the question. If I open more than 5-6 tabs, the browser slows to a crawl and task manager says Firefox is using 90% of all available RAM. This morning I had about 12-13 tabs open which is not unusual for me. From what I've read on the support site, Mozilla doesn't seem to have any answers. I would love to not have to use browsers from MSFT or GOOG but I guess it's time to start looking around. I simply cannot function for even one day without a browser. Too bad.

Asked by Mark 12 hours ago

Last reply by cv.lim 11 hours ago

FF forces letter size option when printing despite printer's default A4 paper size

After latest update Firefox forces letter size to printer "original size" option, despite the fact that the default setting is set to A4. I have to change this setting be… (read more)

After latest update Firefox forces letter size to printer "original size" option, despite the fact that the default setting is set to A4. I have to change this setting before every new printing because Firefox also does not seem to store my preference even after I correct this option. I tried declaring A4 paper size from about:config page but that did not solve the issue. This does not happen if I use any other browser. Also it didn't happen until now, so it must be something wrong with the new update.

I could really use some help as I use Firefox for my business and it is really troublesome to take so much time for a simple print, not to mention the mistakes in printed Invoices due to the fact that we always have to remember to change the settings before every single print!

Thank you in advance, Nikos

Asked by nikolaosyitsis 17 hours ago

Last reply by Jonathan Watt 12 hours ago

The Options Page is Unreadable

The options page and addons pages are almost completely unreadable. For several weeks they have rendered as white text on a very light gray background. I thought that thi… (read more)

The options page and addons pages are almost completely unreadable.

For several weeks they have rendered as white text on a very light gray background.

I thought that this was a temporary bug that would be cleaned up in the usual way.

Using 78.4.0esr on Windows.

Is there any fix for this?

It is there whether or not I have my usual theme which I have used for several years now, change to an alternative theme or turn off themes altogether. In safe mode the screens are sometimes usuable but that requires turning off all addons. Doing the same without going into safe mode has no effect on this.

Any advice?

Asked by FF Sync 1 day ago

Last reply by FredMcD 16 hours ago

Google Maps immediately crashing in Firefox browser.

Firefox V80.0.1. Mac OS High Sierra 10.13.6 Everytime I open Google maps (.co.uk or .com) it immediatley crashes. Fine on other browsers (safari, chrome) and all other w… (read more)

Firefox V80.0.1. Mac OS High Sierra 10.13.6

Everytime I open Google maps (.co.uk or .com) it immediatley crashes. Fine on other browsers (safari, chrome) and all other websites. Just seems to be google maps.

Attached an image for reference.

Asked by richardevans193 4 weeks ago

Last reply by philipp 16 hours ago

Firefox not launching (crashing) after update 82.0

We use Firefox as our company default and it has been running fine. This morning our devices started updating to version 82.0 and now it will not re-open. We get the foll… (read more)

We use Firefox as our company default and it has been running fine. This morning our devices started updating to version 82.0 and now it will not re-open. We get the following in event viewer:

Faulting application name: firefox.exe, version: 82.0.0.7592, time stamp: 0x5f8738dd Faulting module name: ntdll.dll, version: 10.0.18362.1049, time stamp: 0xb5beef21 Exception code: 0xc0000409 Fault offset: 0x00000000000a1170 Faulting process id: 0x504 Faulting application start time: 0x01d6a79d51cff95a Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: a6b172b9-a2b5-4bc0-a874-22a48b48aa06 Faulting package full name: Faulting package-relative application ID:

When trying to uninstall from Program and Features we get the following NSIS error (attached).

Asked by dirkvdm85 1 day ago

Last reply by philipp 17 hours ago

I have always need connexion for Google ?

Hello everybody and sorry for my English I have all time this screen for connexion at the Google. I connect all the time but the authentication comes back Help :D … (read more)

Hello everybody and sorry for my English

I have all time this screen for connexion at the Google. I connect all the time but the authentication comes back

Help :D

Asked by gyzmonicolas 21 hours ago

Last reply by jscher2000 20 hours ago

Why is Firefox using too much ram and how to fix it?

Firefox according to task manager is using around 3gig of ram. I'm having trouble clicking on anything because there is a delay. I've uninstalled what few add-ons i had a… (read more)

Firefox according to task manager is using around 3gig of ram. I'm having trouble clicking on anything because there is a delay. I've uninstalled what few add-ons i had and no improvement. My pc is Intel I59400f running windows 10 with 8 gig ram plus gtx1660 super with 6gb ram too

Asked by james_t_mumu 1 day ago

Last reply by FredMcD 1 day ago

Secure connections without exceptions is forcing use of other browsers

Please bring back "exceptions" to security blocks. We are being forced to use alternate browsers due to lack of connection exceptions. I could bring up and use a site, bu… (read more)

Please bring back "exceptions" to security blocks.

We are being forced to use alternate browsers due to lack of connection exceptions. I could bring up and use a site, but could NOT cancel a monthly recurrent charged membership due to FF connection "security" impositions.

I had to use Microsoft Edge to stop my credit card from being charged.

When you do not allow exceptions, you are absolutely dictating what we are "allowed" to connect to, as well as forcing the use of other browsers.

If some people are too stupid to have internet security, and too stupid to know better than to go to websites they do not know to be secure, and make an exception anyway, So be it on them. The rest of us do not want to be handicapped, having to jump through hoops to complete our business.

Asked by BertD FireFox 1 day ago

Last reply by Wesley Branton 1 day ago

Bixolon printer no longer printing in Firefox after update

After the latest Firefox update my Bixolon printer no longer prints receipts out of our Lightspeed POS system. It will print receipts if I am using Chrome or MS Edge so … (read more)

After the latest Firefox update my Bixolon printer no longer prints receipts out of our Lightspeed POS system. It will print receipts if I am using Chrome or MS Edge so it is a Firefox problem. I tried the about:config, print_printer delete and still have the problem. If I go into Control Panel and do a test print it prints fine. This is a Firefox problem and I need a fix that works!

Asked by marcush73 1 day ago

Last reply by Jonathan Watt 1 day ago