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Audio stops playing after 2-3 seconds

The issue: on all sites, whenever media with audio plays (either automatically, or when I click), the audio stops after 2-3 seconds. If it is video, the video continues t… (read more)

The issue: on all sites, whenever media with audio plays (either automatically, or when I click), the audio stops after 2-3 seconds. If it is video, the video continues to play without sound. When it is audio-only, such as bandcamp, the timestamp stops. Audio resumes playing if I rewind or manually move the timestamp handle (scrubber?) back. This must be repeated each time the media is paused. Audio does not resume playing if play and pause are pressed, or if the site is refreshed.

Troubleshooting steps attempted so far:

  • Tried a different browser. Microsoft Edge works just fine.
  • Allowed autoplay for both audio and video
  • Cleared cache, and ensured that cookies were allowed
  • Turned off all adblockers
  • Uninstalled flash
  • Refreshed firefox settings

I'm at a loss!

Asked by juniper.mitchell 3 weeks ago

Last reply by FredMcD 6 days ago

UNABLE TO PRINT FULL SIZE PAGES from the web using Mozilla Firefox via my HP desktop

Unable to print from the internet full size pages only third portrait size. Tried config: and Printer_ print etc but only offers me to remove my label Zebra printer for R… (read more)

Unable to print from the internet full size pages only third portrait size. Tried config: and Printer_ print etc but only offers me to remove my label Zebra printer for Royal Mail (which prints fine) When using my regular HP Desktop 4120 I cannt acces the info to sort this out. Ive tried usual print to file margin setting etc but no go Any ideas?

Asked by cultman1 1 week ago

No longer able to open many links on websites while using Firefox

I am using an iMac running OSX 10.12.6. Firefox version 82.0.2. For the last couple of weeks I have found that I am often unable to open many links on websites while us… (read more)

I am using an iMac running OSX 10.12.6. Firefox version 82.0.2.

For the last couple of weeks I have found that I am often unable to open many links on websites while using Firefox. I click on the link and nothing happens. If I hover over the link, I will see a URL in the bottom left of the page.

I have not found any particular pattern for what links work/don't work, it seems to be pretty random.

I suspect this is something simple that I just am not aware of. I'd really appreciate any ideas to get Firefox working correctly again. Currently I am being forced to use Chrome on many of my usual sites where Firefox will not work.

Thanks in advance for your help!

Asked by Tom 1 week ago

Last reply by FredMcD 1 week ago

  • Solved

MENU BAR IS SOLID **BLACK** - WHY? VERY DISTRACTING. TIME TO DUMP FIREFOX AFTER 10 YEARS?

DUMP the white-on-black menu bar and the overall darkness of the default theme!! Please restore traditional blue-on-white colors as the baseline - NOT white-on-black!!!!… (read more)

DUMP the white-on-black menu bar and the overall darkness of the default theme!! Please restore traditional blue-on-white colors as the baseline - NOT white-on-black!!!! Firefox is NOT USABLE OUT-OF-THE-BOX!!

Asked by Bill Mayhew 3 weeks ago

Answered by FredMcD 3 weeks ago

Firefox is suddenly and randomly shutting down for me as well.

Firefox just shuts down and when you reopen it the result is as others have reported - it lists the tabs that were open and you have to wait for the pages to rewrite. Som… (read more)

Firefox just shuts down and when you reopen it the result is as others have reported - it lists the tabs that were open and you have to wait for the pages to rewrite. Some revert back to a log in screen but most go back to the screen when Firefox shuts down. There are no issues that are evident and nothing comes up in the alerts on my AV, etc. programs. It is really annoying when you have just logged into a mail program e. g. hotmail; aim; and it is in the private browser screen. This one does not reopen and you have to start from the beginning again. It has only been happening over the last week or so and can happen 2 or 3 times in a day, depending on how long the computer is being used - extended day or just a short few hours. There are no crash reports or error messages from Firefox. It just totally shuts down.

Asked by ok007au 3 weeks ago

Last reply by ok007au 2 weeks ago

Firefox slows down and nothing fixes it, but a restart.

I have used FF for years, now V82 on W7 starts out fine, but bogs down to point you can not type. I have tried all the fixes noted here without success. Monitoring both… (read more)

I have used FF for years, now V82 on W7 starts out fine, but bogs down to point you can not type. I have tried all the fixes noted here without success. Monitoring both Windows Task Manager and FF Task Manager shows nothing unusual when this happens. Internet speed is 100MBS.

Turning off addons, limiting Tabs, clearing history, updating drivers, minimizing background programs, etc., has little or no effect. FF just bogs down, and usually doesn't recover until restarted.

This appears to be particularly noticeable on ebay, but does happen at random on other sites. Where else can I look for a clue to what the problem is?

Asked by rfm 2 weeks ago

Last reply by FredMcD 2 weeks ago

Java script web page will not print to a PDF file using DoPDF7.

NOWData - NOAA Online Weather Data at http://nowdata.rcc-acis.org/eax/ contains a Java script web page. When I click a weather location, then click OK, and try to print i… (read more)

NOWData - NOAA Online Weather Data at http://nowdata.rcc-acis.org/eax/ contains a Java script web page. When I click a weather location, then click OK, and try to print it to a PDF file using DoPDF7, a save window opens, and quickly closes before I can do anything.

Asked by wworonick 2 weeks ago

Java script web page will not print to a PDF file using DoPDF7.

NOWData - NOAA Online Weather Data at http://nowdata.rcc-acis.org/eax/ contains a web page that has a Java Script. When I click on a weather station, and click OK, then t… (read more)

NOWData - NOAA Online Weather Data at http://nowdata.rcc-acis.org/eax/ contains a web page that has a Java Script. When I click on a weather station, and click OK, then try to print to a PDF file using DoPDF7, a save as window opens up, but quickly closes, before I can do anything. I had to use IE to do wanted to do.

Asked by wworonick 2 weeks ago

Extra white space after unicode apostrophe

Noticed recently weird spaces in random-ish places on some websites. Generally ignored it but recently noticed it on hacker news, and decided to investigate. Made test ca… (read more)

Noticed recently weird spaces in random-ish places on some websites.

Generally ignored it but recently noticed it on hacker news, and decided to investigate.

Made test case: https://depesz.com/ff-bug.html

In chrome it displays OK, but in Firefox, there is extra white space after apostrophe.

When I looked into it, it looks that it's not normal, ascii, apostrophe, but unicode character "RIGHT SINGLE QUOTATION MARK" (U+2019).

Any idea on what could be wrong?

I'm using FF 82.0.2, from Ubuntu, on Ubuntu 20.04.1 LTS.

Asked by depesz1 2 weeks ago

Since installing the late October update I'm having display issues in Newspaper (NYT and WaPo) sites.

The width of news columns have shrunk, and side columns like comments in New York Times have lost both width and height and are in smaller fonts. I normally run most web … (read more)

The width of news columns have shrunk, and side columns like comments in New York Times have lost both width and height and are in smaller fonts. I normally run most web pages at 120-150% and the larger size seems to not passing on to the side columns. The column width issue also occurs on the Washington Post. The only change has been the Firefox update, and standard rebooting and troubleshooting makes no difference. I need to get back to the previous column and text sizes, including applying increased magnification. Is there any option short of trying to revert to the older version, which doesn't look easy.

Asked by Amoret 3 weeks ago

Last reply by FredMcD 2 weeks ago

Help with Downloads Folder and Scroll bar

Hello, somehow I can't open the downloads folder through firefox. When I download a file, image or anything, it shows my downloads folder is empty. I already set the my d… (read more)

Hello, somehow I can't open the downloads folder through firefox. When I download a file, image or anything, it shows my downloads folder is empty. I already set the my download folder to C:\Users\USERNAME\Downloads⁩ but when I look at the source of the file after downloading, it leads to C:\WINDOWS\system32\config \systemprofile\Downloads. This also applies when I want to upload a file, I can't access via the quick shortcut below My PC and I have to go to C:\Users\USERNAME\ to access anything from firefox. Is this a bug? and how do I fix this?

Also, somehow my firefox shows my scroll bar like old school style, is there a way to customize this?

Asked by naufal512 2 weeks ago

Firefox crashing

Hello, I am using a new HP computer with Firefox as my main browser. I use two screens. I have had problems with Firefox for the past couple of weeks. I usually have a c… (read more)

Hello, I am using a new HP computer with Firefox as my main browser. I use two screens. I have had problems with Firefox for the past couple of weeks. I usually have a couple of windows of Firefox open. One on the first screen with multiple tabs and another on the other screen. I also run chat programs, Discord, Antivirus programs, Zoom, Slack, and a few others.

Firefox crashing has also crashed other programs. I have had Discord crash a few times and Displayfusion crash as well.

I updated FireFox to the newest version. I even uninstalled and then reinstalled. I updated Windows. Flash is turned off. My video drivers are updated. I checked for viruses and spyware. I did have some Bit Coin Mining malware detected, but it was quarantined last week. All scans now are clear.

bp-dec3f18d-af80-4edc-9087-b70ee0201027 10/27/2020, 4:30 PM View bp-f8777c9b-a407-4e11-a9ee-37a250201025 10/25/2020, 5:21 PM View bp-abd3410b-568e-43dd-9053-29aa30201025 10/25/2020, 5:12 PM View bp-273a22ae-9bcb-4bd0-84f9-b41380201024 10/23/2020, 11:46 PM View bp-326e9a6b-d150-49af-83bc-6e9660201024 10/23/2020, 11:45 PM View bp-795da486-7b66-410d-b82f-b99700201022 10/21/2020, 9:24 PM View bp-33f90417-8487-442d-b824-51f350201027 10/27/2020, 4:35 PM View bp-ab362090-d258-4969-a0f2-ed6a10201027 10/27/2020, 4:36 PM View bp-afb2f753-1b96-41a3-8c09-bb6ea0201027 10/27/2020, 4:36 PM View bp-634f7e71-340c-4047-9e57-ce8db0201027 10/27/2020, 4:36 PM View bp-9610b432-4024-4ff8-99c9-066f30201027 10/27/2020, 4:36 PM View bp-f0f20b3b-7210-42d9-b232-5efc00201027 10/27/2020, 4:36 PM View bp-1cebb044-b9bb-4e1f-a4ca-1b7580201027 10/27/2020, 4:36 PM View bp-4b2a076f-0cb3-470a-801d-c3fea0201027 10/27/2020, 4:36 PM View

Asked by leon.aicsourcing 1 month ago

Last reply by leon.aicsourcing 2 weeks ago

Site will not load

After the latest update, Firefox will no longer load Airbnb. The page locks and shows multiple spinning wheels. I tried the usual fixes including shutting down the system… (read more)

After the latest update, Firefox will no longer load Airbnb. The page locks and shows multiple spinning wheels. I tried the usual fixes including shutting down the system and rebooting. An error message: ERROR PAGE NOT FOUND. This is the only site that I have found with this problem. Other browsers still work. I use Norton 360 for security. Windows 10 is my platform. My hardware is new and up to date with plenty of memory.

Asked by Finnspoppop 3 weeks ago

Last reply by cor-el 2 weeks ago

I see a slight glow of window below Firefox on YouTube videos

I see a glow of what is below Firefox on YT videos. Part of this glow is blocked by rectangle which covers left upper part of video. It is well visible on black and white… (read more)

I see a glow of what is below Firefox on YT videos. Part of this glow is blocked by rectangle which covers left upper part of video. It is well visible on black and white parts of video. It is well visible on beggining of this video: https://www.youtube.com/watch?v=oD9dU_hGjLc https://www.youtube.com/watch?v=oD9dU_hGjLc I'm not sure if this is visible in full screen. I havn't got thos effect on chrome, vlc and mpv

Asked by piotrek.pastuszak2003 2 weeks ago

installing Chrome on computer with Firefox

I use Firefox as default browser and cannot install Chrome. Downloaded Chrome and tried to install but I get 404 error message saying selected URL cannot be located on th… (read more)

I use Firefox as default browser and cannot install Chrome. Downloaded Chrome and tried to install but I get 404 error message saying selected URL cannot be located on this server. I have cleared cache and cookies, didn't help.

Asked by pbtroubadour 3 weeks ago

Last reply by jscher2000 3 weeks ago

MSG: you must log in to this network before you can access the Internet

the message in subject line has appeared for the last 3 days. I have read the answer to this message, and either I am doing this incorrectly or not understanding the step… (read more)

the message in subject line has appeared for the last 3 days. I have read the answer to this message, and either I am doing this incorrectly or not understanding the steps to take. I have no problems connecting to the Internet. I access Outlook through Firefox as well as DDGo. My entire screen is blank, except for the message and a large ?. On the far right of the screen it says Open Network Login Page. When I click it, the blank screen says SUCCESS. But nothing changes, Remember I have followed the instructions about typing about;config but nothing appears as the instuctions indicate.

Thank You, Rhonda







n

Asked by Rhonda 2 weeks ago

Crashing happens when I watch videos on YouTube or Twitch.

Crashing happens when I watch videos on YouTube or Twitch. I tried to watch the video even in safe mode, but the same crash occurred. Crash reports: bp-7eab7d60-6b67-4bc9… (read more)

Crashing happens when I watch videos on YouTube or Twitch.

I tried to watch the video even in safe mode, but the same crash occurred.

Crash reports: bp-7eab7d60-6b67-4bc9-a543-b7ebd0201109

Thanks for your help

Asked by sejin3431 3 weeks ago

Last reply by FredMcD 3 weeks ago

Firefox crashing

A few weeks ago Firefox 82.0.2 (64bit) became hellishly sluggish, and then a few days ago, began crashing. I did everything suggested on the Mozilla Troubleshoot list (e.… (read more)

A few weeks ago Firefox 82.0.2 (64bit) became hellishly sluggish, and then a few days ago, began crashing. I did everything suggested on the Mozilla Troubleshoot list (e.g., Update, Start in Safe Mode, Virus & Malware check, hardware check, Refresh Firefox, etc) but it is still occurring--to the point I'm now compelled to use an alternative browser. However, I'd PREFER to use Firefox.

My only option as I see it is to Uninstall and Reinstall. Am I missing an easier/cleaner fix? Is a Reinstallation likely to fix the issue, or is there something else happening?

Cheers A

Asked by alizians 3 weeks ago

Last reply by FredMcD 3 weeks ago