• Solved

Stripe payments are not working in Firefox

Hi. I cannot use stripe payments. I am using FF vLatest and have added it to the popup blocker exception list and every other exception list I can find. I have done this … (read more)

Hi. I cannot use stripe payments. I am using FF vLatest and have added it to the popup blocker exception list and every other exception list I can find. I have done this for http://stripe.com and for whatever website is trying to use stripe. No stripe payments ever work and I always get the same error attached. I have tried another browser and it works. How can I find out at least what is blocking the payments so I can disable it?

Asked by John Staveley 1 month ago

Answered by John Staveley 1 month ago

  • Locked

Be nice. Our volunteers are Mozilla users just like you, who take the time out of their day to help

Be descriptive. Saying “playing video on YouTube is always choppy” will help us understand the issue better than saying “something is wrong” or “the app is broken”. … (read more)

Be descriptive. Saying “playing video on YouTube is always choppy” will help us understand the issue better than saying “something is wrong” or “the app is broken”.

Asked by majad Fani 4 weeks ago

  • Solved

Reset password to my account, lost all data

Although I saw now your warning to create recovery keys. I was unaware in past. Ha dto change laptop and browser didn't let me login by gmail. I created password and save… (read more)

Although I saw now your warning to create recovery keys. I was unaware in past. Ha dto change laptop and browser didn't let me login by gmail. I created password and saved in firefox itself.Please help if possible to recover bookmarks in my account

Asked by Dr. Anmol Godara 4 weeks ago

Answered by TechHorse 4 weeks ago

  • Solved

Firefox has squiggly characters

Helo team, I think I hit some key and firefox settings changed. I see squiggly characters in menu options, bookmarks etc.. Web pages load all right. I tried uninstalling/… (read more)

Helo team, I think I hit some key and firefox settings changed. I see squiggly characters in menu options, bookmarks etc.. Web pages load all right. I tried uninstalling/reinstalling. It did not help. Please see attached screenshots. I use a Mac M1 mini.

Asked by Jayadevan M 1 week ago

Answered by cor-el 1 week ago

  • Solved

I uninstalled Kaspersky and now I can't access gmail in firefox

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspers… (read more)

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspersky-labs.com, and it never loads. Kaspersky is no longer listed under my extensions, and I am not sure how to get this resolved so that I can access gmail again. Please help!

Asked by Sean Wheeler 1 month ago

Answered by Sean Wheeler 1 month ago

  • Solved

Firefox ESR: Firefox translate not offered

Got a number of devices with Firefox installed, all of them Firefox Sync'ed. Most of them on rapid release version cycle and a couple of them on ESR. When https://suppor… (read more)

Got a number of devices with Firefox installed, all of them Firefox Sync'ed. Most of them on rapid release version cycle and a couple of them on ESR.

When https://support.mozilla.org/en-US/kb/website-translation it provided a clean way to browse entire pages automatically translated. Problem is that the translate option is not there.

I'm at work right now on ESR 115.15.0 / Windows 10 64-bit and no translate icon appears on the address bar when checking German or French or Japanese sites (for example). Comparing my own browser settings to another, non-ESR FF it seems that on ESR something is missing. There is only a reference "Firefox Translations" and a "Exceptions" button to it. Check the attached image.

Can't tell if this is a bug or a feature (ie ESR lacks Firefox translate).

Asked by Michail Pappas 1 week ago

Answered by TyDraniu 1 week ago

  • Solved

Cannot access certain websites

Specifically I cannot access the PG&E website. FF is suddenly unable to bring up my login page. Several versions ago I started having trouble with another webpage whe… (read more)

Specifically I cannot access the PG&E website. FF is suddenly unable to bring up my login page. Several versions ago I started having trouble with another webpage where I webcam is updated every 5 minutes. All other browsers work for these two websites (Edge, Chrome and Brave).

Asked by dcmcghee1 2 weeks ago

Answered by TyDraniu 2 weeks ago

  • Solved

Session backups

Is there a way to make backups of my session every 30 for example? The sessionstore-backups folder only saves the last session... I'd to have it saved often and not autom… (read more)

Is there a way to make backups of my session every 30 for example? The sessionstore-backups folder only saves the last session... I'd to have it saved often and not automatically deleted.

Asked by alinadeica 2 months ago

Answered by alinadeica 2 months ago

  • Solved

When in a private window, How do you open a bookmark or link in a normal window?

If you are currently using a normal window then there are ways to open a bookmark or link in a private window. But if you are currently using a private window then how wo… (read more)

If you are currently using a normal window then there are ways to open a bookmark or link in a private window. But if you are currently using a private window then how would you open a bookmark or link in a normal window?

I have tried several things including pressing shift+enter or choosing "Open in new Window" from the context menu, but this just opens the bookmark or link in a new private window.

My current method is to copy the address of the bookmark or link then paste it into the address bar of a normal window.

But is there a more direct method of opening bookmarks or links in a normal window, if currently in a private window?

Thanks.

Asked by TechHorse 1 month ago

Answered by cor-el 1 month ago

  • Solved

Not all the extensions are showing on the toolbar...

Hey guys, Can you please tell me how to get my extensions to appear on the toolbar? As you can see from the image (titled "forFirefox03"), only one is shown. The images… (read more)

Hey guys,

Can you please tell me how to get my extensions to appear on the toolbar? As you can see from the image (titled "forFirefox03"), only one is shown.

The images (titled "forFirefox01" and "forFirefox02") show all the extensions that I would like to have on the toolbar.

I've included the "About Firefox" (titled "forFirefox04") to show you which browser version I have.

I don't know if I need to show you the title names, but I'm used to Microsoft Answers, where I can put the images between the text, and here, I can't, so I'm assuming I have to show you them as names and images.

Asked by Damo 2 weeks ago

Answered by Damo 2 weeks ago

  • Solved

Weather app on New Tab page

Hello, directions to change locations on weather app, At the top left of the New Tab page, hover over the weather information and click the configuration icon IG page ac… (read more)

Hello, directions to change locations on weather app, At the top left of the New Tab page, hover over the weather information and click the configuration icon IG page actions.

   Click Change Location.
   Enter the new location in the field and select the desired location from the drop-down. 

I don't get a change location option in the menu.

What to do?

Thanks, Billy

Asked by corsdad0616 1 month ago

Answered by TyDraniu 1 month ago

  • Solved

Edit bookmark box won't scroll or show me all my folders/subfolders

Edit bookmark box won't scroll or show me all my folders/subfolders: When are you going to fix this problem: https://support.mozilla.org/en-US/questions/968861 This used… (read more)

Edit bookmark box won't scroll or show me all my folders/subfolders: When are you going to fix this problem: https://support.mozilla.org/en-US/questions/968861

This used to work fine. I don't want to mess with userChrome.css to get it to work. It should just work like it used to.

Thanks very much...

Asked by cchato 1 week ago

Answered by cchato 1 week ago

  • Solved

Mouse clicks always selecting something.

Whenever I click my mouse somewhere blank on a webpage firefox will always select some text/image despite being nowhere close to it. This does not happen to me on chrome.… (read more)

Whenever I click my mouse somewhere blank on a webpage firefox will always select some text/image despite being nowhere close to it. This does not happen to me on chrome.

Asked by dgfdhhtrjgdvb 1 month ago

Answered by cor-el 1 month ago

  • Solved
  • Locked

Cannot sign in to New York Times

I cannot sign in to the New York Times today; on their main page it will not allow me to sign in to my account. I have called them, and apparently it is Firefox that is … (read more)

I cannot sign in to the New York Times today; on their main page it will not allow me to sign in to my account. I have called them, and apparently it is Firefox that is the problem. I can connect to any and all other sites. I can connect and sign in to the NYTimes from my iPad as well, so I believe it is the version on my Windows 11 laptop that is the problem. I've cleared all cookies and history, restarted my computer, re-booted my modem even, and closed my VPN, all to no avail. I have version 129.0.2, and it is up to date. It was working yesterday just fine. Is there another update coming to correct this?

Asked by carlj.thelder 3 weeks ago

Answered by carlj.thelder 3 weeks ago