Showing questions tagged: Show all questions

Firefox crashing after last update.

Since the last Update, my Firefox keeps crashing and needing to restore. Sometimes it can't even find my previous tabs. Is this a known issue that you're trying to solve?… (read more)

Since the last Update, my Firefox keeps crashing and needing to restore. Sometimes it can't even find my previous tabs. Is this a known issue that you're trying to solve? ( I did a full scan with Cleaner one Pro to exclude viruses etc. It came back clean.)

Asked by kenvant 23 minutes ago

usps tracking and informed delivery does not work on firefox, but works on edge!

how is it that the usps website works on edge, but not on firefox? usps stopped working about a month ago on firefox. i already tried clearing the cashe and cookies from … (read more)

how is it that the usps website works on edge, but not on firefox? usps stopped working about a month ago on firefox. i already tried clearing the cashe and cookies from usps and that did not work, and neither did turning off ad block plus. im at a loss here.

Asked by 09grizzly550 23 hours ago

Last reply by 09grizzly550 32 minutes ago

PDF VIEWER

I'm using 107.0.1 vers. At this link it states: https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-or-choose-another-viewer#w_use-a-different-pdf-viewer-for-down… (read more)

I'm using 107.0.1 vers. At this link it states: https://support.mozilla.org/en-US/kb/view-pdf-files-firefox-or-choose-another-viewer#w_use-a-different-pdf-viewer-for-downloaded-pdf-files

Disable the built-in PDF viewer and use another viewer

You can also set a different third-party PDF viewer to handle PDF files, instead of Firefox’s built-in PDF viewer. To switch from using the built-in PDF viewer to another viewer: 1. Click the menu button and select . 2. In the panel, go down to the Applications section. (SO WHERE IN THE HELL IS THIS SECTION???) YOU CAN'T DO I never selected Mozilla to open any pdf and there's no where to opt out or change based on what all the troubleshooting tips say... All these tips must be located on a much older version of Firefox cause they ain't in my version OR they are hid under some dubious section... Pretty frustrating....when you want to use Adobe and can't cause I'm locked in under Firefox....don't know how that has happened unless it was done automatically under one of the many current upgrades that have been coming down over the last month.

Asked by Army1 50 minutes ago

Firefox is automatically updating even when I tell it not to!

I prefer to update Firefox manually, so in my Firefox settings, I have it set to: "Check for updates but let you choose to install them". So I sometimes get a message whe… (read more)

I prefer to update Firefox manually, so in my Firefox settings, I have it set to: "Check for updates but let you choose to install them".

So I sometimes get a message when I launch Firefox saying "Update available. Download the latest version of Firefox." and I click "Dismiss"

Today, I launched Firefox (v107.0), got this update message, and clicked "Dismiss". However, when I go to About Firefox, it says "Firefox is being updated by another instance".

Why is Firefox ignoring my preference?

Asked by MartyJames 1 hour ago

Firefox 104-107 has square box symptom and numerous dots on printouts instead of letters

Greetings. I waited a long time before updating from FF 88 to FF 104, concerned that the header and footer issues I previously experienced (and resolved) with FF's print … (read more)

Greetings. I waited a long time before updating from FF 88 to FF 104, concerned that the header and footer issues I previously experienced (and resolved) with FF's print preview interface would recur after updating to a newer FF version. Unfortunately after updating to FF 104 the very same issues recurred. The only solution was to disable FF's print preview interface once again and use the Mac print window instead for all printing tasks. Doing that solved the issue with headers and footers getting cut off pdfs and printed pages, but it did not solve two new issues that began after updating to FF 104, which have persisted through FF 107.

When printing emails and/or content from webpages, FF has been inserting what I believe is called square box symptom (multiple square boxes in a row with question marks in some of them) instead of the actual text that is on the email or webpage. FF is also printing a long series of dots across the page in certain areas of my emails, which I assume are the very bottom of the letters that are supposed to be there. These issues have never occurred in all my years as a Firefox user until updating to 104.

Does anyone else have these problems when printing emails and/or webpages? This behavior does not occur with every email or webpage that I print or save as a pdf, but it is prevalent enough that I am having to rely on Safari to create pdfs and/or printouts.

I've done everything I can think of to resolve these two new issues but the behaviors persist. I am attaching 2 screenshots of a recent order confirmation email that I saved as a pdf to demonstrate what the issues look like. The title of the email is cut off. All you can see is a bunch of tiny dots. The amount of the refund is nothing but dots. The title of each item in the order is a bunch of dots, as is the price on the far right. There is a row of square box symptom between some of the items in the order, followed by more missing titles and prices represented by dots, and more dots for the amount of the discount and subtotal.

I was going to submit a bug about this but wanted to inquire here first in case there is a solution that I have not tried. Clearing cookies, cache, and running Disk Utility has not resolved this. Any assistance you can give me is greatly appreciated. Thank you.

Asked by youngjane 2 days ago

Last reply by youngjane 7 hours ago

Firefox Browser Opens and Immediately Closes

Recently, I've decided to install Firefox since another program I'd like to use is dependent on it. After the simple installation the browser opened, but I carelessly clo… (read more)

Recently, I've decided to install Firefox since another program I'd like to use is dependent on it. After the simple installation the browser opened, but I carelessly closed all the tabs and it suddenly crashed. Since then no matter how many times a restart my PC, reinstall the browser or delete files, it simply closes as soon as it opens. It seems to be indicative of a file preventing it from starting, or it's missing a file, but I thought I'd ask for assistance before giving up.

Asked by STG996 8 hours ago

Last reply by STG996 1 hour ago

Startup downloads

I've been experiencing weird downloads whenever I startup firefox. My antivirus prevents the download, and says that firefox.exe is the application responsible. I will in… (read more)

I've been experiencing weird downloads whenever I startup firefox. My antivirus prevents the download, and says that firefox.exe is the application responsible. I will include an image of the antivirus(Kaspersky) report. Deleting and reinstalling firefox seemed to fix the problem, but it returned after sometime; even when I just used youtube on firefox(I've tried this atleast 3 different times now). I am not sure if this is caused by one of my extensions, or if there is something else I've done to cause this. I'd just like to know if there is a way to fix it?

Asked by lagami056 6 hours ago

Last reply by lagami056 1 hour ago

time is wrong on yahoo incoming and outgoing mail but does not happen with other browsers

I use Yahoo mail with Firefox browser. When I log into my mail the time is wrong on incoming mail. I have the correct system time on my computer. If I log into Yahoo f… (read more)

I use Yahoo mail with Firefox browser. When I log into my mail the time is wrong on incoming mail. I have the correct system time on my computer. If I log into Yahoo from another web browser such as Google Chrome, the time is correct and in sync with my computer system time. I contacted Yahoo support and they could not fix the problem. They told me the problem was with Firefox's browser.

Asked by harrisonpatti 1 hour ago

Last reply by Dropa 1 hour ago

Saved devices, logins, etc.

Since the last Firefox update, my logins are no longer saved from one session to the next...and neither are my devices, even when I specifically give the site permission… (read more)

Since the last Firefox update, my logins are no longer saved from one session to the next...and neither are my devices, even when I specifically give the site permission to save the current device. I have to log in to most sites (email, bill pay, etc.) every single time, and in most cases the site insists on sending me a text or an email to verify it's me. This is entirely new behavior since the last update, and I can't figure out how to get around it. Suggestions??

Asked by dinahlee 15 hours ago

Last reply by Dropa 2 hours ago

Firefox with Voice Over on Mac OS

I'm using Firefox on a Mac with the built-in screen reader Voice Over. When I need to log in to a web page, with a User Name & password stored in Apple's Key Chain u… (read more)

I'm using Firefox on a Mac with the built-in screen reader Voice Over. When I need to log in to a web page, with a User Name & password stored in Apple's Key Chain utility, I typically press Command-Shift-A & the User name & Password fields are automatically populated. Unfortunately, with my new installation of Firefox, I've found that the key combination in question is used to launch the "Add Ons" window. Is there a work-around for this? The Command-Shift-A is the only way that a blind user can populate those fields from Key Chain. The buttons, usually visible in or around those fields for a sighted user are inaccessible.

Thanks so much,

CJ

Asked by cj_daniel 10 hours ago

Last reply by Dropa 2 hours ago

Cursor is stuck on firefox

I've been using an Ironclaw rgb for over a year now but recently switched to an old backup hp mouse since I forgot to charge the ironclaw. Ever since then my cursor would… (read more)

I've been using an Ironclaw rgb for over a year now but recently switched to an old backup hp mouse since I forgot to charge the ironclaw. Ever since then my cursor would only work in firefox, even though I could still alt tab to other apps, when I tried to click them it just clicked whatever was behind it on firefox. I already switched back to my main mouse and it's only gotten worse, as now it gets stuck whenever i plug in/out the mouse, even after restarting. I've had to restart multiple times since that fixes it for a short while but then it gets stuck again.

Asked by Blueice 3 hours ago

Last reply by Dropa 2 hours ago

sending out email to multiple recipients

the help page says to click "write" in the address book to send an email to all the recipients but Idon't have a "write" button to choose in the address book and I am not… (read more)

the help page says to click "write" in the address book to send an email to all the recipients but Idon't have a "write" button to choose in the address book and I am not able to access the address book once i select write from the receiver page.

Asked by Jane 2 hours ago

Last reply by Dropa 2 hours ago

When opening a new tab sometimes I can't type in the URL

It happens often enough that it's annoying, but not too often. I'd say about 40% of the times I need to click the URL bar to type something or close the tab and open it a… (read more)

It happens often enough that it's annoying, but not too often. I'd say about 40% of the times I need to click the URL bar to type something or close the tab and open it again for it to "auto-click" the URL bar for me to being able to type.

Asked by redpandastreak 2 hours ago

stack trace

i get this error, An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception ca… (read more)

i get this error, An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[Exception: RSA user does not match CossEnterpriseSuite user!]

  CossEnterpriseSuite.UserCheckHttpModule.Application_PostAcquireRequestState(Object source, EventArgs e) in E:\Jenkins\workspace\iGO\iGO-Base\Base\CossEnterpriseSuite\Classes\UserCheckHttpModule.vb:243
  System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +223
  System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) +220
  System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +1361

Asked by tom26764 2 hours ago

What is the point of the "other bookmarks" folder? How can I REMOVE it from the Bookmarks Manager?

https://youtu.be/i0wXPDvNxGo This folder for me just redirects bookmarks to the main bookmarks manager directory. It serves no purpose and I can't even remove it. It's… (read more)

https://youtu.be/i0wXPDvNxGo

This folder for me just redirects bookmarks to the main bookmarks manager directory. It serves no purpose and I can't even remove it. It's an eyesore that I want to eliminate completely, not just from the toolbar as you can see I already did, but in general as a whole!

Asked by gsrgtrdg4565653 16 hours ago

Last reply by Dropa 2 hours ago

firefox ip address abuse

Hello Sir/Madam In my mobile phone wireshark intercept I have found weird network connections. The firefox incoming.telemetry.mozilla.org is send/receive large packets of… (read more)

Hello Sir/Madam In my mobile phone wireshark intercept I have found weird network connections.

The firefox incoming.telemetry.mozilla.org is send/receive large packets of data to 34.120.208.123 ip address. The service contile.services.mozilla.com send/receive data to 34.117.237.239 ip address. Do these ip address belong to firefox ? Can you share the range of ip address used by Firefox?

I have attached PCAPdroid image of my mobile while using Firefox. Please response to this message soon. Your help will be greatly appreciated. Thanks Prasad.

Asked by mprasad555555 12 hours ago

Last reply by Dropa 2 hours ago

the 'submit' button in 'contact us' of 'donate' dont work

url: https://donate.mozilla.org/en-US/help/ 'Submit' button on this page is grey and dont seem to react when clicked. Wonder if this is a website issue or a local one. … (read more)

url: https://donate.mozilla.org/en-US/help/

'Submit' button on this page is grey and dont seem to react when clicked. Wonder if this is a website issue or a local one.

Asked by zoo_k 11 hours ago

Last reply by Dropa 2 hours ago

cannot access e-mail

bold textI have locked myself out and cannot receive e-mails. Forgotmy password. Do not want to lose any bookmarks, etc. Made a mess already. Afraid to go further in tryi… (read more)

bold textI have locked myself out and cannot receive e-mails. Forgotmy password. Do not want to lose any bookmarks, etc. Made a mess already. Afraid to go further in trying to solve this myself. I think i did something while exploring Settings for the first time.

Asked by marieremington 5 hours ago

Last reply by Dropa 2 hours ago