Minor Thunderbird Website Issue - Linux 32-bit (binary)

On https://www.thunderbird.net/en-US/thunderbird/all/ if one were to select "Need a specific installer?" for any locale and any release channel and select "Linux" with "3… (read more)

On https://www.thunderbird.net/en-US/thunderbird/all/ if one were to select "Need a specific installer?" for any locale and any release channel and select "Linux" with "32-bit (binary)", then selecting "Download" means you get taken to a variety of "404 page not found" pages.

I do not need a Linux 32-bit release and I am not sure one still exists, but just wanted to report this error on the webpage.

Open 1

Moving Thunderbird (including local folders + stored messages) from old pc to new pc

I backed up my Thunderbird folder on my old pc, and moved it to my new pc. When I started Thunderbird, the appearance of the Inbox, plus my Address Book, was moved to the… (read more)

I backed up my Thunderbird folder on my old pc, and moved it to my new pc. When I started Thunderbird, the appearance of the Inbox, plus my Address Book, was moved to the new pc. I don't see the Local Folders (and all the messages I put into the Local Folders) from my old pc, on the new pc Thunderbird app. I checked that the "Profile Folder" under Troubleshooting / Application Basics, was selected for the profile I moved from the old PC. I can see in the profile folder all the Local Folders. Any idea on how to get Thunderbird to recognize these transferred Local Folders and contents, so I can continue to access them on my new pc running Thunderbird ? Thanks

Open 3

As of yesterday, only one of my email accounts is functioning in thunderbird

And worse yet, every 10-15 seconds I receive an alert that the connection has timed out. About a year-ish or so ago, our internet provider (Cox) sold our email service to… (read more)

And worse yet, every 10-15 seconds I receive an alert that the connection has timed out. About a year-ish or so ago, our internet provider (Cox) sold our email service to yahoo. Although I managed to get all of the accounts (cox allowed our household 5) entered so that they all *received* mail, only one was able to send mail. The other four could only receive. Also, I could not send mail from either my google/gmail address or my very ancient yahoomail address. But all could at least receive mails. All in thunderbird, Excellent. As of yesterday, only one (a previous cox address) can receive or send mail. I tried sending a test mail to all of the other addresses, and no joy. If I get onto the yahoo main site, I can sign in with password and then must receive a text, phone call or other verification. And, of course, sign out of each, then sign into another, lather, rinse, repeat. Apparently I can also use a "passkey" which appears to be an actual "thing" that I have to plug into a USB port. I don't have one of these and have no idea what it is or how to get one. Since I've been composing this request, I've gotten 6 pop-up notices that the thunderbird server to yahoo has "timed out" - this is pretty annoying! And, there's another one! I am open to suggestions! Thunderbird has been great for getting all the emails in one place. Now, not so much. Help me!

Open 3

How can I get my "Send" back now that it has disappeared from my Thunderbird Email client.

My send button has disappear from my Thunderbird Email Client. I can still send messages by using <Ctl> Enter, but I would still like to get my send button back. … (read more)

My send button has disappear from my Thunderbird Email Client. I can still send messages by using <Ctl> Enter, but I would still like to get my send button back. Everything works well, including my "send later" add on.

I have reloaded Thunderbird, I have rebooted my system and <Send> is still gone.

Any ideas on how I can get it back , without deleting my program and re-installing it.

Solved 2

change dark screen back to regular

Firefox popped up an offer to change the screen to dark, which I did. I don't like it, want to change it back. I went to settings but was unable to make the change. … (read more)

Firefox popped up an offer to change the screen to dark, which I did. I don't like it, want to change it back. I went to settings but was unable to make the change.

Open 2

Authentification failure while trying to connect to server outlook.office365.com WHY?

Why is Thunderbird consatntly coming up with "Authentification failure while trying to connect to server outlook.office365.com"? It never used to and would download my ho… (read more)

Why is Thunderbird consatntly coming up with "Authentification failure while trying to connect to server outlook.office365.com"? It never used to and would download my hotmail emails perfectly until about a month ago. This is very frustrating, I have removed my hotmail account from thunderbird and re installed it, works for ocassionally the back to same old message authentification failure. What is going on with thunderbird?153.02

Open 9 1

How do I get my Bookmarks Back after FireFox was updated to 153?

My FireFox was updated to version 153 and all of my bookmarks are gone. I tried to restore them in Manage Bookmarks. But when i click on 'Import and Backup', then 'Rest… (read more)

My FireFox was updated to version 153 and all of my bookmarks are gone. I tried to restore them in Manage Bookmarks. But when i click on 'Import and Backup', then 'Restore', then click on 'choose file' nothing happens. I navigated to the directory "bookmarkbackups" and I can see several backups, one dated 08/06/2026. But how do I get Manage Bookmarks to see that file?

I tried to bookmark a current tab and it does not show up under Bookmarks. why can't I set a new bookmark? Are these issues related?

I'm on Windows 10.

For the Troubleshooting data, I manually open about:support and clicked on 'Copy text to Clipboard'. Then pasted that into the box below.

Open 2

How to open a Thunderbird Address Book File

Hi there, I'm wondering how I'm able to open open an address book file (Thunderbird) with a separate program other than the Thunderbird Email Client? Any Ideas Please? … (read more)

Hi there,

I'm wondering how I'm able to open open an address book file (Thunderbird) with a separate program other than the Thunderbird Email Client?

Any Ideas Please?

Open 8

Cannot reply or forward messages now

I have version 153.02esr. Since two days ago I cannot reply or forward messages. It pulls up the appropriate page but there is no box to send, the space is just blank i… (read more)

I have version 153.02esr. Since two days ago I cannot reply or forward messages. It pulls up the appropriate page but there is no box to send, the space is just blank in the upper left hand corner.

Open 1

Old PC died. I loaded Thunderbird on new PC, but can't find any of the saved EMAILS

Old PC died and will not start up. I bought a new PC and was able to recover most file in the initiating the new desktop. I installed Mozilla Thunderbird on the new PC,… (read more)

Old PC died and will not start up. I bought a new PC and was able to recover most file in the initiating the new desktop. I installed Mozilla Thunderbird on the new PC, but when I opened it only 55 EMAILS were available with the oldest being about 2 weeks old dating back to July 16, 2026. Is there a time limit for maintaining EMAILS online? Also, all of my contacts and Calendar events are not available.

I had created several folders to save important EMAILS and none of those sub-folders are visible to me. How do I get to those folders and EMAILS? Contacts and calendar are not as important, but they were used all of the time to communicate and stay on schedule

I tried to import using the tool provided, but received the following message: Import failed unexpectedly, more information may be available in the error console.

I have lots of important information that I can't access!

Help

Solved 11

Changes by my ISP forced me to change my Thunderbird servers settings, after which I restored my email backup to the new account without issue but all the messages disappeared after I went online to get new mail.

My ISP changed us to another mail provider. So I created a new version of my existing email with different server settings, then restored my email backup. I did this al… (read more)

My ISP changed us to another mail provider. So I created a new version of my existing email with different server settings, then restored my email backup. I did this all offline and it was successful. All my emails and folders were there.

Next, I went online to download new email, after which all of the messages and folders from the backup were removed (overwritten). I've tried repeating the process by removing the new account and reinstalling it, but I can't get my old emails and folders back. This is a significant problem because I have over a decade of financial and legal emails in the backup. I have tried a number of the solutions posted in the Community but have not been successful in getting my emails back. I'm using Windows 10 and Thunderbird 115.10.1.

Any insights are most appreciated.

Open 3

THe Send button has vanished in T'bird

The SEND button has vanished in Thunderbird. I don't recall changing anything or performing any updates, though my memory is getting to be unreliable.. In addition, the L… (read more)

The SEND button has vanished in Thunderbird. I don't recall changing anything or performing any updates, though my memory is getting to be unreliable.. In addition, the LINK button has vanished as well. I imagine I did or am doing something stupid and it's an easy fix, but what that might be totally escapes me..

Open 3

Virgin Media webmail no longer works

Hello, I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others… (read more)

Hello,

I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others can benefit too. I'm not a complete novice, but neither do I claim to be an I.T. expert.

I use my ISP's webmail service to access my emails. I'm aware I could use an email client, but I prefer to access via a web browser and have done so for many years. About a week ago, I was no longer able to sign in to my webmail. I thought it may be a problem with my provider, so I checked using other web browsers - Safari on iOS which worked and Microsoft Edge (using the same internet connection, same desktop PC) which also worked and continues to work without issue. I can only think it must be something wrong with Firefox? I can access the sign in page as normal using Firefox and select my email address, but after attempting to login I always get the same error message:

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

   Use a device you've signed in on before
   Try again from a familiar connection
   If you're on a VPN, switch it off and have another go 

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

I have 2 extensions installed in Firefox - Adblock Plus and Ghostery. I have already added the specific URLs to the allowed websites list (first is the sign in page, second is what it redirects to):

mail2.virginmedia.com oauth.virginmediao2.co.uk

I have searched around for possible solutions, to no avail. Virgin Media advise only signing in on their main home page, but I've never done this as its just another step and extra unnecessary clicks. I don’t want to constantly be bombarded with news, offers and promotions every time I want to check my email, so I only use the direct webmail sign in.

I have tried clearing cache, cookies, etc. Then I tried to refresh Firefox, none of which worked. I also tried uninstalling Firefox, then using CCleaner to perform a clean up and registry scan to fix any possible issues, followed by a clean installation. To my surprise, I was able to sign in to webmail OK. However, the next morning, I got the same error. The only other settings I have tried tweaking is adding exceptions to turn off "Enhanced Tracking Protection" and "Block pop-ups and third-part redirects" on those 2 web addresses.

Any suggestions or options to try would be appreciated.

Open 6