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My password does not work and I do not get the password reset email.

  • 3 replies
  • 20 have this problem
  • 9 views
  • Last reply by FredMcD

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I was trying to setup Firefox sync, and set up a username and password. I got the verify email, and verified. When I tried to log into my firefox account, it said the password was wrong. When asked to reset the password, I did not get the reset password email. I tried to set up a new account, but Firefox said that there was already an account with my email address. So, what next?

Chosen solution

Are you talking about this web site, the add-on site, sync? Each is a separate account. If you log into one with the others password, no good.

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Chosen Solution

Are you talking about this web site, the add-on site, sync? Each is a separate account. If you log into one with the others password, no good.

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This is on Firefox sync. I tried again, and still don't get the password reset email.

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Check the email you entered. A good idea would be to remove everything and start over.