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why am I denied access to my American Express ssite after many years of using your product. Ref # 18.67c18f18.1393945290.466e623 is the ref# shown

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  • Last reply by cor-el

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Hello, I have been using Mozilla Firefox for years and it still is my favorite browser. A few months ago I was denied access when ever I tried to get into my American Express accounts. I can get into the accounts thru AOL but always denied on Mozilla . At this time that is the only site that shows us as being denied.

Very frustrating. please help us. Phil & Arlene

Hello, I have been using Mozilla Firefox for years and it still is my favorite browser. A few months ago I was denied access when ever I tried to get into my American Express accounts. I can get into the accounts thru AOL but always denied on Mozilla . At this time that is the only site that shows us as being denied. Very frustrating. please help us. Phil & Arlene

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Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If you use a bookmark to open/access a specific page on that server server then try to navigate to that page starting with its main page or sign in page in case this bookmark is currently broken.

It is usually best to avoid bookmarking such pages as they can easily get broken if changes are made on the server.