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Just when I get Norton Identity Safe to show up on my Firefox, it works fine for awhile, then, one fine day, suddenly "won't work on Firefox --" version I'm on.

  • 3 replies
  • 8 have this problem
  • 4 views
  • Last reply by Aman Routh

Catsissie
Catsissie
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This has happened often, I've had Norton Identity Safe on several different FF versions and it works fine, no worries. Suddenly I open my browser--I've preferred FF for years now--and my Norton bar is gone, the add-on directory tells me it's not compatible. It was the day before. Tonight it happened, and it was the hour before. I thought it was my computer, then my Norton vault, so I uninstalled and reinstalled Norton after having done scans and optimizing my computer with Webroot. I tried several different FF versions from Old Apps and none of them worked with Norton Identity Safe--this had never happened before. I had always been able to find one that would enable this program to work. I now have a sadly unhappy cat who wanted some bonding time, and a computer I want to pound with a blunt object--but it's all I've got, cyberwise. Instead of cat-time, I'm downloading FF and wishing. And growling. And the Ceiling Cat is not happy. Please advise. Which program is the magic one?

This has happened often, I've had Norton Identity Safe on several different FF versions and it works fine, no worries. Suddenly I open my browser--I've preferred FF for years now--and my Norton bar is gone, the add-on directory tells me it's not compatible. It was the day before. Tonight it happened, and it was the hour before. I thought it was my computer, then my Norton vault, so I uninstalled and reinstalled Norton after having done scans and optimizing my computer with Webroot. I tried several different FF versions from Old Apps and none of them worked with Norton Identity Safe--this had never happened before. I had always been able to find one that would enable this program to work. I now have a sadly unhappy cat who wanted some bonding time, and a computer I want to pound with a blunt object--but it's all I've got, cyberwise. Instead of cat-time, I'm downloading FF and wishing. And growling. And the Ceiling Cat is not happy. Please advise. Which program is the magic one?

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Firefox 27 is a beta version which is slated for release on Feb 4. Norton doesn't support beta versions, so to use the Norton extensions in Firefox you should use the Firefox 26 release version.

Catsissie
Catsissie Question owner
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I reinstalled Norton and installed version 26, by going back to a previous non-Beta, which didn't work any more, either. So I went from there and updated to 26, where it checked all my add-ons, including Norton, now reinstalled, and it didn't work. I am having some success on Chrome with it. But I prefer FF since I've used it for many moons. And it worked. I thought it could have been my computer...but I guess not...not this time.

Aman Routh
Aman Routh
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Try deleting user.js , User.js file “does not exist by default” .

You can remove the file manually, as described in this article:

How to fix preferences that won't save

http://kb.mozillazine.org/User.js_file#About_the_user.js_file