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Did the update to Firefox today and now having problems with Comcast

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  • 1 has this problem
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  • Last reply by cor-el

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I did the update to Firefox today. I am able to log into Comcast, but am having trouble with staying logged in. I go to the home page, it tells me I am not logged in, so I go to the log in page, log in, and it takes me back to the home page showing that I am logged in. When I try to go access my email, instead of taking me to that page, it just takes me back to the log in page. It also does this when I navigate anywhere else on the site. Help!

Chosen solution

This can be caused by corrupted cookies.

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
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Chosen Solution

This can be caused by corrupted cookies.

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"