Hi Chester, <br /> Sorry you are having problems ? We need a lot more information *What are you trying to transfer to and from. *If on separate machines or devices are they both fully working *More info: Operating Sytem, types of device, software &/or websites used etc ** What instructions did you try to follow, please provide a link ? *Are you using Thunderbird ? Is your email Webmail ? Email company name ? No idea if this is applicable but it may be * [[Restore bookmarks from backup or move them to another computer]]