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I am having a problem with the FireFox browser. I have attached two files that best describe the problem. I have labeled them A & B. A is the way it should lo

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I am having a problem with the FireFox browser. I have attached two files that best describe the problem. I have labeled them A & B. A is the way it should look and B is what happens after I have I opened several tabs. I can get it back to normal if I click on VIEW than click on customize. When the customize window appears FireFox returns to its normal state. I than click on the done box and go back to what I have been doing. I tried resetting FireFox back to default settings, but that did not correct the problem. This began happening about a month ago. Is there a way I can fix this problem? Thanks for your help.I don't know how to attach my 2 attachments that shows the problem I am having. [email address removed to protect your privacy and security]

I am having a problem with the FireFox browser. I have attached two files that best describe the problem. I have labeled them A & B. A is the way it should look and B is what happens after I have I opened several tabs. I can get it back to normal if I click on VIEW than click on customize. When the customize window appears FireFox returns to its normal state. I than click on the done box and go back to what I have been doing. I tried resetting FireFox back to default settings, but that did not correct the problem. This began happening about a month ago. Is there a way I can fix this problem? Thanks for your help.I don't know how to attach my 2 attachments that shows the problem I am having. [email address removed to protect your privacy and security] <! robertdfink@earthlink.net -->

Modified by Andrew

Chosen solution

Try to disable hardware acceleration in Firefox.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.9 r900
  • iTunes Detector Plug-in
  • VLC media player Web Plugin 2.1.0
  • 5.1.20913.0
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Motive Plugin for Mozilla Browsers
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Zeon PDF Plugin For Mozilla

Application

  • Firefox 25.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0/WINNT/en-US/

Extensions

  • DoNotTrackMe 2.2.9.618 (donottrackplus@abine.com)
  • MaskMe 1.33.329 (idme@abine.com)
  • Norton Toolbar 2013.4.4.3 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Norton Vulnerability Protection 12.0.3.2 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • NoSquint 2.1.9 (nosquint@urandom.ca)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • anonymoX 2.1.1 (client@anonymox.net) (Inactive)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6818
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 0 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 9-10-2013
  • driverDate2:
  • driverVersion: 13.152.1.1000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7800 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131025151332
  • browser.startup.homepage: http://my.earthlink.net/
  • browser.startup.homepage_override.buildID: 20131025151332
  • browser.startup.homepage_override.mstone: 25.0
  • browser.zoom.siteSpecific: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 25.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • mousewheel.withcontrolkey.action: 3
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1384462521
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1383864192

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8774 solutions 71729 answers

You can reply to yourself to attach images. If they are other kinds of files, there's no way to attach them, unfortunately.

You can reply to yourself to attach images. If they are other kinds of files, there's no way to attach them, unfortunately.
jscher2000
  • Top 10 Contributor
8774 solutions 71729 answers

When you start the Customize mode, all toolbars are shown. To choose the toolbars that appear when you are running normally, you can try one of these methods:

  • right-click a blank area of the tab bar, or the "new tab" button ("+")
  • View menu > Toolbars

You may have noticed in the Customize dialog the "Restore Default Set" button. This will change your toolbars back to their original layout. Worth a try if nothing else works.

When you start the Customize mode, all toolbars are shown. To choose the toolbars that appear when you are running normally, you can try one of these methods: * right-click a blank area of the tab bar, or the "new tab" button ("+") * View menu > Toolbars ---- You may have noticed in the Customize dialog the "Restore Default Set" button. This will change your toolbars back to their original layout. Worth a try if nothing else works.
cor-el
  • Top 10 Contributor
  • Moderator
17539 solutions 158588 answers

Chosen Solution

Try to disable hardware acceleration in Firefox.

Try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
jscher2000
  • Top 10 Contributor
8774 solutions 71729 answers

Helpful Reply

I found the images here: https://support.mozilla.org/en-US/questions/977542#answer-501598

Question owner

I disabled hardware acceleration in Firefox and I believe that fixed the problem. After I disabled, I opened at least 20 tabs and I could not duplicate the problem.

Thanks for the solution it was very much appreciated. rcdf

I disabled hardware acceleration in Firefox and I believe that fixed the problem. After I disabled, I opened at least 20 tabs and I could not duplicate the problem. Thanks for the solution it was very much appreciated. rcdf
cor-el
  • Top 10 Contributor
  • Moderator
17539 solutions 158588 answers

You're welcome

You're welcome