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I cannot load video at all on any site with Firefox.

helsinkirocks
helsinkirocks
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Within the last few days, I have no been able to load any video at all from any site. The video first appears as a black box, then changes to a white box as if nothing is even there, and my cursor continually freaks out.

I have made a video of the issue using a screen capture program- http://www.youtube.com/watch?v=7bQ03hbty-s

I have tried the following things with no results- Run FireFox in Safe Mode Disable all addons / extensions / themes. Load FireFox in different profiles Disable hardware acceleration Uninstall / Reinstall Firefox Virus/Malware/Spyware Scans Updated Flash / Java

I can load videos in all of my browsers (Internet Explorer, Google Chrome, and Opera), with no issue at all. This is heartbreaking, because I am staunch supporter and defender of Mozilla Firefox and have been a user since 2.0, and this is the first major issue I've had.

Within the last few days, I have no been able to load any video at all from any site. The video first appears as a black box, then changes to a white box as if nothing is even there, and my cursor continually freaks out. I have made a video of the issue using a screen capture program- http://www.youtube.com/watch?v=7bQ03hbty-s I have tried the following things with no results- Run FireFox in Safe Mode Disable all addons / extensions / themes. Load FireFox in different profiles Disable hardware acceleration Uninstall / Reinstall Firefox Virus/Malware/Spyware Scans Updated Flash / Java I can load videos in all of my browsers (Internet Explorer, Google Chrome, and Opera), with no issue at all. This is heartbreaking, because I am staunch supporter and defender of Mozilla Firefox and have been a user since 2.0, and this is the first major issue I've had.

Chosen solution

You said you've updated flash, but have you tried uninstalling it completely and then moving back a version from where you were?

Try making sure no flash processes, or firefox processes are running in the background as well. You may have some locked files also: have you rebooted your computer completely?

Read this answer in context 👍 12

All Replies (2)

Orlando IT Support
Orlando IT Support
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Chosen Solution

You said you've updated flash, but have you tried uninstalling it completely and then moving back a version from where you were?

Try making sure no flash processes, or firefox processes are running in the background as well. You may have some locked files also: have you rebooted your computer completely?

helsinkirocks
helsinkirocks Question owner
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Thanks so much, I rolled to the last non-beta version of flash (11.8), and everything seems to be working now! It's weird, because I had 11.9 installed when this issue started, then I tried updating to the new 11.9 revision to try and fix it.

But alas all is well.

Modified by helsinkirocks