Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

crash in outlook.com

  • 5 replies
  • 1 has this problem
  • 10 views
  • Last reply by garkusz

garkusz
garkusz
more options

firefox crashes but not always, when i try to delete a message while i´m reading it. If i go back to the list of inbox messeges and try to delete from here, there is no error at all, only when i have the message opened. This my second computer when i´ve experienced same behavior. I´ve resetted to default settings in both machines but the problem remains.

firefox crashes but not always, when i try to delete a message while i´m reading it. If i go back to the list of inbox messeges and try to delete from here, there is no error at all, only when i have the message opened. This my second computer when i´ve experienced same behavior. I´ve resetted to default settings in both machines but the problem remains.

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
garkusz
garkusz Question owner
more options

Here some codes:

bp-6fbe92a0-6376-42d3-b5c8-af4662111005 bp-444cc779-9221-4e82-8c16-6c1dd2120613

garkusz
garkusz Question owner
more options

Problem persists in safe mode

the-edmeister
the-edmeister
  • Moderator
more options

What are the dates of those crash reports?

The last 6 digits of each report look like Oct 5th 2011 and June 6th 2012, unless my eyes deceive me.

YYMMDD at the end of each report - give or take from the GMT offset from your location

garkusz
garkusz Question owner
more options

Ohh. you are right.. I´m sorry, those are from 2011.. I didn´t see the dates.. I never did this before, excuseme please.. There are not actual reports cause i must close Firefox using Task manager.. and when i reopen the program crash report is not present not generating new reports