I can't play YouTube videos on Firefox.
When I try to play a YouTube video, It says an error has occured. I did look at help articles for help on this, but it required downloading something, and I don't have enough disk space. Is there something else I can do?
All Replies (20)
Doesnt seem like you have the Adobe Flash plugin, needed for youtube videos, you would have to download flash, see the article below.
I already have Flash Player Waka_Floca_Flame. I don't think I will be able to install it, there is very low space on this computer.
Have you deleted the pluginreg.dat file? And or install the non ActiveX version, see below.
This does not help.
Is it reproducible in safe mode?
Or after clearing the cache and cookies?
That makes no sense. That would not even apply, but I will try something else.
Oh yeah it applies, belive me. I read again and the plugin listed you do have Flash so Im not sure whats going on.
Neither do I.
Can you then post troubleshooting info?
- Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Sure thing.
Application Basics
Name
Firefox
Version
23.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:23.0) Gecko/20100101 Firefox/23.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
DoNotTrackMe
2.2.9.618
true
donottrackplus@abine.com
MaskMe
1.25.303
true
idme@abine.com
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
215040
browser.newtab.url
about:home
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130814063812
browser.startup.homepage_override.mstone
23.0.1
browser.tabs.warnOnClose
false
dom.mozApps.used
true
extensions.lastAppVersion
23.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1377302418
places.history.expiration.transient_current_max_pages
11017
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.importedState
true
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
storage.vacuum.last.index
1
storage.vacuum.last.places.sqlite
1376259967
Graphics
Adapter Description
MOBILITY RADEON 9200
Adapter Drivers
ati2dvag
Adapter RAM
Unknown
Device ID
0x5c61
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (0.0.0.0)
Driver Date
7-30-2003
Driver Version
6.14.10.6382
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
Vendor ID
0x1002
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
AzureCanvasBackend
skia
AzureContentBackend
none
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.10
4.10
NSS
3.15 Basic ECC
3.15 Basic ECC
NSSSMIME
3.15 Basic ECC
3.15 Basic ECC
NSSSSL
3.15 Basic ECC
3.15 Basic ECC
NSSUTIL
3.15
3.15
And i dont see anything wrong? can you reinstall the plugin if you havent already.
Just to be clear on this, do I uninstall my version, and then type it in and install it? And please tell me which one I need to install.
Uninstall from the XP control panel, then download the latest one from
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Make sure that you aren't blocking cookies (some of your extensions may be sending special opt-out cookies).
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
I was able to clear the cache, but not the cookies. There was nothing about cookies in the privacy tab.
As a test, can you reproduce in a new profile?
I'm not sure what you mean by "Reproducing files." I went to the link, but I don't know where to go in profile manager.
See
Firefox must be closed before using the profile manager, for now view that article in another browser such as Internet Explorer.
Sadly, this did not help either. I'm also downloading a Flash Player for Internet Explorer as well.
It is not working in internet explorer either. I know of another broweser that I've used called Safari, and it didn't work as well. The only one that worked was Chrome, which I don't have right now.