Recent answers to When playing a video on YouTube, if I don't move my mouse constantly, the video freezes.https://support.mozilla.org/km/questions/9635472013-11-20T03:42:14-08:00Solved the problem! Restart Firefox IN ‘Safe mode’ (Add-ons disabled)
2013-11-20T03:42:14-08:00jamestjhttps://support.mozilla.org/km/questions/963547#answer-503533<p>Solved the problem! Restart Firefox IN ‘Safe mode’ (Add-ons disabled)
</p>Hi James thank you also for your reply dowmloaded the new version ans so far appears to work ok will2013-11-16T09:29:16-08:00sporottihttps://support.mozilla.org/km/questions/963547#answer-502269<p>Hi James thank you also for your reply dowmloaded the new version ans so far appears to work ok will watch over the next few days to see if all is ok
Regards
Sporotti
</p>Hi bprich, did that and so far appears to work will keep an eye on it over the next few days, so man2013-11-16T09:27:56-08:00sporottihttps://support.mozilla.org/km/questions/963547#answer-502267<p>Hi bprich, did that and so far appears to work will keep an eye on it over the next few days, so many thanks for your help
Sporotti
</p>Thanks heaps will try it
Sporotti
2013-11-16T09:14:07-08:00sporottihttps://support.mozilla.org/km/questions/963547#answer-502260<p>Thanks heaps will try it
Sporotti
</p>No need to get Firefox 25.0.1 from a random unofficial download site like filehippo when it is on mo2013-11-16T06:38:02-08:00Jameshttps://support.mozilla.org/km/questions/963547#answer-502216<p>No need to get Firefox 25.0.1 from a random unofficial download site like filehippo when it is on <a href="http://mozilla.org" rel="nofollow">mozilla.org</a>
</p>I looked on Google and came up with this. It worked.
http://www.mozilla.org/en-US/firefox/all/
Hope2013-11-16T05:52:23-08:00bprichhttps://support.mozilla.org/km/questions/963547#answer-502211<p>I looked on Google and came up with this. It worked.
<a href="http://www.mozilla.org/en-US/firefox/all/" rel="nofollow">http://www.mozilla.org/en-US/firefox/all/</a>
Hope this helps
</p>Hi again, just checked my version its just 25.0 and says i have the latest version, where did you ge2013-11-16T05:36:37-08:00sporottihttps://support.mozilla.org/km/questions/963547#answer-502210<p>Hi again, just checked my version its just 25.0 and says i have the latest version, where did you get the newer version 25.0.1, thanks again
</p>Hi bprich
Thanks for that normally see when an update comes in so will check if it has just hope it 2013-11-16T04:43:14-08:00sporottihttps://support.mozilla.org/km/questions/963547#answer-502200<p>Hi bprich
</p><pre>Thanks for that normally see when an update comes in so will check if it has just hope it works for me as i prefer always to use Firefox
</pre>
<p>Regards
Sporotti
</p>They have come out with 25.0.1 It has resolved my problem with the mouse movement
2013-11-15T22:55:39-08:00bprichhttps://support.mozilla.org/km/questions/963547#answer-502113<p>They have come out with 25.0.1 It has resolved my problem with the mouse movement
</p>Like you have tried almost everything i can with no success have given up using Firefox much to my d2013-11-14T16:00:20-08:00sporottihttps://support.mozilla.org/km/questions/963547#answer-501725<p>Like you have tried almost everything i can with no success have given up using Firefox much to my dismay as it is the only one i like am using Google Chrome as i dislike windows products, the strange part is it does not do it on my PC running XP it only does it on my Laptop with windows 7 Home Premium
Regards
Sporotti
</p>See also [/questions/976293]
2013-11-14T09:00:17-08:00cor-elhttps://support.mozilla.org/km/questions/963547#answer-501637<p>See also [<a href="/questions/976293" rel="nofollow">/questions/976293</a>]
</p>WHY AM I HAVING THIS PROBLEM???? IT'S VERY IMPORTANT THAT I HAVE FIXED, THE COLLEGE I GO TO USES TH2013-11-14T03:44:41-08:00normcabrrhttps://support.mozilla.org/km/questions/963547#answer-501476<p>WHY AM I HAVING THIS PROBLEM???? IT'S VERY IMPORTANT THAT I HAVE FIXED, THE COLLEGE I GO TO USES THIS BROWSER,,,SSSOOOO PPLLLZZZZZ.
</p><pre> FIX A.S.A.P PLS SEND INFO TO: xxxxxxxxx@yahoo.com,,thx
</pre>
<p>ALSO, I HAVE TRIED EVERTHING FROM GRAPHICS CARD UPDATE TO RESETTING FIREFOX
</p><pre>AND DIABLING JAVA TOOKIT AND HARDWARE ACCERLERATION, I HAVE WINDOWS 7
</pre>
<p>HOME PRIM. 64 BIT
</p><p>edit: nobody but spambots will be emailing a public email address.
</p>i have this problem, also plz ff answer with solution!!!
2013-11-14T03:31:10-08:00normcabrrhttps://support.mozilla.org/km/questions/963547#answer-501468<p>i have this problem, also plz ff answer with solution!!!
</p>Hi thanks for the reply, its not the mouse as it works fine and if i use Google chrome or Internet e2013-11-05T11:14:58-08:00sporottihttps://support.mozilla.org/km/questions/963547#answer-497998<p>Hi thanks for the reply, its not the mouse as it works fine and if i use Google chrome or Internet express it does not happen it only does this in Firefox, the mouse i have had for a while and use it all the time, this problem does not happen in Firefox on my PC (with this mouse) the problem only started recently and only on my Laptop using Windows 7 Home edition
David
</p>Did you try Windows Safe mode?
Does this also happen if you use a different mouse or try a standard 2013-11-05T07:32:48-08:00cor-elhttps://support.mozilla.org/km/questions/963547#answer-497914<p>Did you try Windows Safe mode?
</p><p>Does this also happen if you use a different mouse or try a standard mouse driver in Windows in case you are now using one from the manufacturer of your mouse?
</p>Hi i also have this problem loading a web site, playing videos etc unless i keep moving the mouse it2013-11-05T06:50:15-08:00sporottihttps://support.mozilla.org/km/questions/963547#answer-497896<p>Hi i also have this problem loading a web site, playing videos etc unless i keep moving the mouse it constantly stops, doesn't do it in Internet explorer or Google chrome, work fine on my PC with XP, only happens in Firefox on my Laptop with windows 7 home premium, worked ok previously on this, tried disabling the accelerator box did nothing
Regards
David
</p>Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test 2013-11-02T00:57:28-07:00cor-elhttps://support.mozilla.org/km/questions/963547#answer-496606<p>Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
</p>All of that answer dont work :/ idk why
2013-10-31T16:24:04-07:00PotatoHeadhttps://support.mozilla.org/km/questions/963547#answer-496202<p>All of that answer dont work&nbsp;:/ idk why
</p>Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extens2013-06-30T10:46:37-07:00cor-elhttps://support.mozilla.org/km/questions/963547#answer-451044<p>Start Firefox in <u><a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Safe Mode</a></u> to check if one of the extensions (Firefox/Tools &gt; Add-ons &gt; Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools &gt; Add-ons &gt; Firefox uses the about: protocol to access built-in about: pages that you can open via the location bar just like you open web pages.
</p>
<ul><li><a href="http://kb.mozillazine.org/About_protocol_links" rel="nofollow">http://kb.mozillazine.org/About_protocol_links</a>).
</li><li>Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
</li></ul>
<ul><li><a href="https://support.mozilla.org/kb/Safe+Mode" rel="nofollow">https://support.mozilla.org/kb/Safe+Mode</a>
</li><li><a href="https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes" rel="nofollow">https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes</a>
</li></ul>
<hr>
<p>Did you check your mouse driver?
</p>Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has2013-06-30T10:35:50-07:00Waka_Flocka_Flamehttps://support.mozilla.org/km/questions/963547#answer-451040<p>Hello,
</p><p>Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
</p><p>You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
</p><p>Then perform these steps:
</p>
<ul><li>Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools &gt; Options.
</li><li>In the Firefox options window click the <em>Advanced</em> tab, then select "General".
</li><li>In the settings list, you should find the <em>Use hardware acceleration when available</em> checkbox. Uncheck this checkbox.
</li><li>Now, restart Firefox and see if the problems persist.
</li></ul>
<p>Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
</p>
<ul><li> <a href="/en-US/kb/troubleshoot-extensions-themes-to-fix-problems" rel="nofollow">Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems</a>
</li></ul>
<ul><li> <a href="/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">Upgrade your graphics drivers to use hardware acceleration and WebGL</a>
</li></ul>
<p>Did this fix your problems? Please report back to us!
</p><p>Thank you.
</p>