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turbotax cannot send my tax forms electronically ... they say it is my browser ... can you help

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  • 1 has this problem
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  • Last reply by cor-el

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online turbotax puts me in a loop whenever I click the the file return prompt. Their support says I must change my browser to google chrome. no way. I've used turbotax online with firefox for years to file my returns - never had the problem ...

online turbotax puts me in a loop whenever I click the the file return prompt. Their support says I must change my browser to google chrome. no way. I've used turbotax online with firefox for years to file my returns - never had the problem ...

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There is nothing we can do. Programs change, turbotax changes. Submitting your return on another browser should do no harm but there are things you can try.


Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

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Current Firefox versions have enabled a new build-in PDF Viewer that doesn't have all the features that other PDF readers like the Adobe Reader have.

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use the Adobe Reader or set to Always Ask in "Firefox > Options > Applications".

You can set the pdfjs.disabled pref to true on the about:config page to disable the build-in PDF viewer.

See also: