None if these crash reports seem to have been send.

Do you have crash reports with a "bp-" prefix that were submitted and that show a crashing thread?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

• Do not click the Reset button on the Safe mode start window or otherwise make changes.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can use one of these to start Firefox in Safe mode:

• On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
• On Mac, hold down the Options key while starting Firefox

See also:

• http://kb.mozillazine.org/Firefox_crashes
• https://support.mozilla.org/kb/Firefox+crashes

Hi,

Just now i started with safemode and i see the freezing redused, but still i can say its freezing. Unfortunately i am not sure how to send crash report. Please help me.

Type in URL about:crashes
you can find some crash report starting with bp-.
provide that crash report id

Here is the report requested.

d6cea756-d71b-41a6-8f9a-eb285ff84b63

4ada2acf-9ee3-4b2d-b9e4-322ec07c7da6

78fab6fc-fd94-4412-8469-c64ba47d6277

bp-8322ad9f-36aa-419a-a7a5-90f072130103

3fb58501-d8b5-4ebb-a17f-af04b636efc5

That is a problem with the Flash plugin

• https://crash-stats.mozilla.com/report/index/8322ad9f-36aa-419a-a7a5-90f072130103

You can check for problems caused by recent Flash updates and try these:

• disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
• disable protected mode in Flash 11.3 and later
• disable hardware acceleration in the Flash plugin

• http://kb.mozillazine.org/Flash#Troubleshooting
• http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

Hi,

RealPlayer Browser Record Plugin extension for Firefox  nor i haven't installed real player at all!!!

If u want me to follow these 2, can u tell me how do i do his as i couldn't find any option under shockwave flash plugin

• disable protected mode in Flash 11.3 and later
• disable hardware acceleration in the Flash plugin

Some videos that use the Flash plugin have a menu entry in the right-click context menu that allows to disable hardware acceleration in the flash player.

To disable protected mode you will have to edit the C:\Windows\SysWOW64\Macromed\Flash\mms.cfg file as explained in the knowledge base article.

• http://kb.mozillazine.org/Flash#Disabling_Protected_Mode_in_Flash_11.3

See Also: How do I troubleshoot Flash Player's protected mode for Firefox?:

• http://forums.adobe.com/message/4468493

Hi cor-el,

Thanks a ton. The issue is fixed now.