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firefox keeps wanting to install ver.17, i let it and it stalls on 'checking now for add on cooperation', this may take a few min.', it stays over an hr, not mo

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  • Last reply by cor-el

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ugh......firefox has been wanting to install 17.01 or 17.04, can't remember which number, it bugs me and bugs me until i say o.k. i'll update my version. so i let it, it has to restart my computer,, then it says just a minute firefox is checking your addons for comparison, or whatever the 'f' it says, then a box comes on and a scrolling horizontal line goes back and forth like its working and the bottom says, this may take a few minutes. well, i wait and wait and wait and wait and wait and wait and........nothing. i can't cancel it i can't x out of the box...i've let it do it for over and hour and it does nothing.....so i have to use internet ex. i've redownloaded firefox from there to try it from scratch and same thing happens, if I say cancel to the box right away it stops then nothing and i can rehit the firefox button and it will load firefox. but never fear....another box comes up later and says you need the latest version of firefox....man if the system on your end isn't working, can't you guys see this? I'm disappointed that you have sold out not too long ago too. and the ads and slowness and privacy is becoming more of an issue

Chosen solution

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

If this hasn't helped then also try to delete the addons.sqlite file.

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Chosen Solution

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

If this hasn't helped then also try to delete the addons.sqlite file.