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Picture resolution problems

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  • Last reply by user633449

grizh
grizh
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We have two computers in the home, one faster and better than the other. The slower one will receive web videos at full 1080, but the faster one will receive at only 360. I've done a test on one particular website video here to ensure a proper apples for apples comparison. Can you tell me why this is, and how to get the 1080 result on the better computer. Many thanks

We have two computers in the home, one faster and better than the other. The slower one will receive web videos at full 1080, but the faster one will receive at only 360. I've done a test on one particular website video here to ensure a proper apples for apples comparison. Can you tell me why this is, and how to get the 1080 result on the better computer. Many thanks

Chosen solution

There are so many variables here that this could be alot of work and most likely isn't a Firefox issue. But, you can try the following:

  • Are both computers connected to the internet in the same way? Are both using wired or wireless, or is one wired and the other wireless? If they are both Wireless is one further from the router than the other?
  • Do both computers run the same security software with the same updates and settings? If not, double-check that.
  • On the troublesome computer, check that all your software (Windows, Flash, Java, Firefox, etc.) is fully up to date (you might have to check a few times)
  • Try to restart your router just to double-check.
  • Also make sure you test with a Fresh Firefox profile. Profile Manager - Create, remove or switch Firefox profiles
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user633449
user633449
more options

Chosen Solution

There are so many variables here that this could be alot of work and most likely isn't a Firefox issue. But, you can try the following:

  • Are both computers connected to the internet in the same way? Are both using wired or wireless, or is one wired and the other wireless? If they are both Wireless is one further from the router than the other?
  • Do both computers run the same security software with the same updates and settings? If not, double-check that.
  • On the troublesome computer, check that all your software (Windows, Flash, Java, Firefox, etc.) is fully up to date (you might have to check a few times)
  • Try to restart your router just to double-check.
  • Also make sure you test with a Fresh Firefox profile. Profile Manager - Create, remove or switch Firefox profiles