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I am clicking on the open new tab page but nothing happens I am on the latest version of Firefox

dannyo1lips
dannyo1lips
Posted

as before the open new tab does not work i have checked the other answers to this question and none of them apply i have just updated to the latest version of firefox, every time i do this however I then get problems with Firefox not responding plus Identity Safe does not appear on the toolbar anywhere and I used this all the time to control websites and passwords

as before the open new tab does not work i have checked the other answers to this question and none of them apply i have just updated to the latest version of firefox, every time i do this however I then get problems with Firefox not responding plus Identity Safe does not appear on the toolbar anywhere and I used this all the time to control websites and passwords
  • Question details
    Product Firefox
    System Details
    • Windows Vista
    • Firefox 17.0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Yahoo Application State Plugin version 1.0.0.7
  • 5.1.10411.0
  • NPWLPG
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

Close
dumdidadida
dumdidadida 155 solutions 1440 answers
Posted

Hi,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

If you would like to take a listing of the add-ons, important preferences/settings etc. to quickly replicate the previous profile, please open Troubleshooting Information via Help (Alt + H), Copy all to clipboard and paste it into MS Office Excel, or OpenOffice/LibreOffice Calc, or notepad. However, it would be a good idea to check for the existence of the issue immediately after the reset.

After the reset, you can then update Norton products. Please also see the workaround.

Support

Hi, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! If you would like to take a listing of the add-ons, important preferences/settings etc. to quickly replicate the previous profile, please open '''Troubleshooting Information''' via '''Help''' ('''Alt''' + '''H'''), '''Copy all to clipboard''' and paste it into MS Office Excel, or OpenOffice/LibreOffice Calc, or notepad. However, it would be a good idea to check for the existence of the issue immediately after the reset. After the reset, you can then [https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/td-p/853416 update Norton products]. Please also see the workaround. [http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/bd-p/Toolbar_IDSafe Support]