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Am unable to use master password, when I try to add one the 'OK' button won't highlight or save it.

Posted

I recently uninstalled then reinstalled Firefox but now am unable to use master password. The 'OK' button does not activate, will not save password.

Thank you Marilyn Brann

I recently uninstalled then reinstalled Firefox but now am unable to use master password. The 'OK' button does not activate, will not save password. Thank you Marilyn Brann

Chosen solution

It is possible that there is a problem with the key3.db and signons.sqlite files that store the encrypted names and passwords in Firefox.
Rename the key3.db and signons.sqlite files in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See:

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10411.0
  • iTunes Detector Plug-in
  • My Web Search Plugin Stub for 32-bit Windows
  • npmnqmp 989898989877
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

cor-el
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Chosen Solution

It is possible that there is a problem with the key3.db and signons.sqlite files that store the encrypted names and passwords in Firefox.
Rename the key3.db and signons.sqlite files in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See:

It is possible that there is a problem with the key3.db and signons.sqlite files that store the encrypted names and passwords in Firefox.<br /> Rename the key3.db and signons.sqlite files in the Firefox profile folder.<br /> You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.<br /> You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.<br /> If that has worked then you can remove the renamed files that are no longer needed.<br /> See: * "Troubleshooting" in http://kb.mozillazine.org/Password_Manager * http://kb.mozillazine.org/Profile_folder_-_Firefox