Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I get the file folder pop-up to stop appearing when I open Firefox on my Mac?

  • 2 replies
  • 2 have this problem
  • 203 views
  • Last reply by cor-el

more options

When I click on the Firefox icon in my dock, a small box pops up first. It has a file folder with an arrow and the Firefox icon in it. It does not go away until I close it. How to get rid?

All Replies (2)

more options

The pop-up direct you to drag the Firefox icon into the applications folder ? or something else ? When you install firefox, you have a very old version (7.0.1) ?


thank you

more options

Make sure that Firefox gets installed properly.

Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.