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Firefox hotkeys do not function correctly or at all when first loading a page. What is going on?

Posted

When i open a video in youtube the hotkeys do not function until i switch to another tab and then back again. Also i can't use the kotkeys to change the volume at all while i am tabbed into firefox.

When i open a video in youtube the hotkeys do not function until i switch to another tab and then back again. Also i can't use the kotkeys to change the volume at all while i am tabbed into firefox.

Modified by jebusno2

Chosen solution

Hotkeys for the Firefox user interface won't work if a plugin like the Flash player has focus and you will have to click elsewhere outside the plugin to have them work again.

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

I installed firefox 14.0b6.exe

Installed Plug-ins

Shockwave Flash

   File: NPSWF32_11_3_300_257.dll
   Version: 11.3.300.257
   Shockwave Flash 11.3 r300

Silverlight Plug-In

   File: npctrl.dll
   Version: 5.1.10411.0
   5.1.10411.0

Java Deployment Toolkit 7.0.40.255

   File: npDeployJava1.dll
   Version: 10.4.1.255
   NPRuntime Script Plug-in Library for Java(TM) Deploy

Java(TM) Platform SE 7 U4

   File: npjp2.dll
   Version: 10.4.1.255
   Next Generation Java Plug-in 10.4.1 for Mozilla browsers

Adobe Acrobat

   File: nppdf32.dll
   Version: 10.1.3.23
   Adobe PDF Plug-In For Firefox and Netscape 10.1.3

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0

More Information

Application Basics
Name
Firefox
Version
13.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Fasterfox Lite
3.9.6Lite
true
FasterFox_Lite@BigRedBrent
SpeedFox
0.9.11
true
jid1-uabu5A9hduqzCw@jetpack
Vacuum Places Improved
1.2
true
VacuumPlacesImproved@lultimouomo-gmail.com
DivX Plus Web Player HTML5 <video>
2.1.2.145
false
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
DownThemAll!
2.0.13
false
{DDC359D1-844A-42a7-9AA1-88A850A938A8}
Flagfox
4.1.15
false
{1018e4d6-728f-4b20-ad56-37578a4de76b}
NewIPNow.com Proxy Switcher
1.2
false
extension@newipnow.com
Pinger
1.0.4
false
janetka@pinger
RealPlayer Browser Record Plugin
15.0.0
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
SmartVideo For YouTube
0.96
false
mytube@ashishmishra.in
Sothink Flash Downloader
1.9
false
{BAEBEF65-9289-47c5-8524-C345CC5D860D}
Speed DNS
0.2
false
speeddns@gmail.com
TrafficLight
0.1.28
false
trafficlight@bitdefender.com
Tweak Network
1.5.4
false
{DAD0F81A-CF67-4eed-98D6-26F6E47274CA}
YouTube Unblocker
0.2.0
false
youtubeunblocker@unblocker.yt
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
76800
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120601045813
browser.startup.homepage_override.mstone
13.0
dom.disable_window_status_change
false
extensions.lastAppVersion
13.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
network.dnsCacheEntries
512
network.dnsCacheExpiration
3600
places.database.lastMaintenance
1339592998
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
privacy.clearOnShutdown.cookies
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
Graphics
Adapter Description
Intel(R) HD Graphics 3000
Vendor ID
0x8086
Device ID
0x0126
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version
8.15.10.2696
Driver Date
3-19-2012
Adapter Description (GPU #2)
NVIDIA GeForce GT 525M
Vendor ID (GPU #2)
0x10de
Device ID (GPU #2)
0x0df5
Adapter RAM (GPU #2)
2048
Adapter Drivers (GPU #2)
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version (GPU #2)
8.17.12.8577
Driver Date (GPU #2)
11-3-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
3/3 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
17670 solutions 159841 answers

Chosen Solution

Hotkeys for the Firefox user interface won't work if a plugin like the Flash player has focus and you will have to click elsewhere outside the plugin to have them work again.

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Hotkeys for the Firefox user interface won't work if a plugin like the Flash player has focus and you will have to click elsewhere outside the plugin to have them work again. Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

It seems to have done the trick but I'm not sure what caused the problem.

It seems to have done the trick but I'm not sure what caused the problem.

Question owner

Never mind the problem is still there even in safe mode.

Never mind the problem is still there even in safe mode.

Question owner

Another problem now when I use Ctrl D the edit bookmark menu appears but it disappears if i move the mouse cursor over it.

Another problem now when I use Ctrl D the edit bookmark menu appears but it disappears if i move the mouse cursor over it.

Question owner

Now the tooltip does not work nothing appear when the cursor is over a link.

Now the tooltip does not work nothing appear when the cursor is over a link.
cor-el
  • Top 10 Contributor
  • Moderator
17670 solutions 159841 answers

Helpful Reply

Try to disable hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Try to disable hardware acceleration. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/how-do-i-upgrade-my-graphics-drivers

Question owner

I think it worked thanks!

I think it worked thanks!
cor-el
  • Top 10 Contributor
  • Moderator
17670 solutions 159841 answers

You're welcome

You're welcome

Question owner

The bookmark problem is solved but the hot key problem is back.

The bookmark problem is solved but the hot key problem is back.

Question owner

Do i need to reinstall a driver? If so which one?

Do i need to reinstall a driver? If so which one?
MozillaFirefox911 0 solutions 128 answers

cor-el knows so much more then i do but i do not think tere really is a driver for hotkeys, ill check.

ok there are sites about it: http://support.lenovo.com/en_US/downloads/ http://www.youtube.com/watch?v=X_w2hIYUSe0

i think there are windows 7 drivers for hotkeys in youtube! maybe one of the paths will help, not very good results unfortuinately!

cor-el knows so much more then i do but i do not think tere really is a driver for hotkeys, ill check. ok there are sites about it: http://support.lenovo.com/en_US/downloads/ http://www.youtube.com/watch?v=X_w2hIYUSe0 i think there are windows 7 drivers for hotkeys in youtube! maybe one of the paths will help, not very good results unfortuinately!

Question owner

I was thinking more of a keyboard driver but i cant find any at all for my XPS 15z.

I was thinking more of a keyboard driver but i cant find any at all for my XPS 15z.
MozillaFirefox911 0 solutions 128 answers

there should be a keyboard driver. find out name and type of your keyboard, paste them on google search, then type drivers. then maybe you can download some.

there should be a keyboard driver. find out name and type of your keyboard, paste them on google search, then type drivers. then maybe you can download some.

Question owner

I found a driver on the dell site I think it worked but im not sure if it is completely fixed.

I found a driver on the dell site I think it worked but im not sure if it is completely fixed.

Question owner

Nope error is still there.

Nope error is still there.
MozillaFirefox911 0 solutions 128 answers

what hotkeys do you use?

what hotkeys do you use?

Question owner

Volume control, bookmarks, page up/down, etc.

Volume control, bookmarks, page up/down, etc.
MozillaFirefox911 0 solutions 128 answers

maybe click outside of video once and then use hotkeys. it could be running video as seperate process.

maybe click outside of video once and then use hotkeys. it could be running video as seperate process.

Question owner

nope tried that only selecting a different tab in firefox works. When click out of video only page up/down works sometimes.

nope tried that only selecting a different tab in firefox works. When click out of video only page up/down works sometimes.
MozillaFirefox911 0 solutions 128 answers

what kind of items are installed on your computer? also, what kind of updates do yu have?

what kind of items are installed on your computer? also, what kind of updates do yu have?