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Yahoo.com not loading - no error - just blank white screen

Posted

It works on my other PC using IE 8, Chrome, and Firefox. I've tried other websites as well, and they all seem to be loading just fine. What is causing this and how do I resolve it?

It works on my other PC using IE 8, Chrome, and Firefox. I've tried other websites as well, and they all seem to be loading just fine. What is causing this and how do I resolve it?

Additional System Details

Sites Affected

http://yahoo.com

Installed Plug-ins

  • Google Update
  • iTunes Detector Plug-in
  • Shockwave Flash 11.1 r102
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • 5.0.61118.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • HP Product Detection Plugin
  • HP Active Check Plugin
  • Version 1.1.11, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • NPWLPG
  • npdnupdater2
  • npdnu
  • NPTURNMED
  • Office Live Update v1.3
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • npunagi2
  • MetaStream 3 Plugin r4
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Donnie 31 solutions 331 answers

You should try step 1, it doesn't matter if you have error message. All it's doing is forcing an actual reload of page itself rather than local cache or stored version. The error message can be the blank screen without any actual code or visible error if that makes sense


1.To force a reload from the Internet, hold down the <Shift> key and press the Reload button.

You should try step 1, it doesn't matter if you have error message. All it's doing is forcing an actual reload of page itself rather than local cache or stored version. The error message can be the blank screen without any actual code or visible error if that makes sense 1.To force a reload from the Internet, hold down the <Shift> key and press the Reload button.

Modified by Donnie

Question owner

I guess you're both at a loss :-)

I guess you're both at a loss :-)

Question owner

I tried the "Shift and Reload" keys together on yahoo.com, but all that loaded was the same blank white page.

I tried the "Shift and Reload" keys together on yahoo.com, but all that loaded was the same blank white page.
jscher2000
  • Top 10 Contributor
8693 solutions 71056 answers

My only other suggestion would be to create a new Firefox profile. In addition to bypassing current add-ons and custom settings, it should have complete fresh settings databases and a fresh cache folder.

Close Firefox and start up in the Profile Manager as described in Managing profiles. Any time you want to switch profiles, close Firefox and return to this dialog.

If http://www.yahoo.com/ works correctly in the new profile, you could continue to diagnose your existing profile, or migrate key settings like bookmarks from your prolem profile to the new one. See Recovering important data from an old profile.

Hope this helps.

My only other suggestion would be to create a new Firefox profile. In addition to bypassing current add-ons and custom settings, it should have complete fresh settings databases and a fresh cache folder. Close Firefox and start up in the Profile Manager as described in [https://support.mozilla.org/kb/Managing+profiles Managing profiles]. Any time you want to switch profiles, close Firefox and return to this dialog. If http://www.yahoo.com/ works correctly in the new profile, you could continue to diagnose your existing profile, or migrate key settings like bookmarks from your prolem profile to the new one. See [https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile Recovering important data from an old profile]. Hope this helps.

Question owner

Will I lose all my settings by creating a new profile? Have you seen this error before? I still can't believe that yahoo.com is not working after all this. How about uninstalling and re-installing Firefox...would that make any difference?

Will I lose all my settings by creating a new profile? Have you seen this error before? I still can't believe that yahoo.com is not working after all this. How about uninstalling and re-installing Firefox...would that make any difference?
jscher2000
  • Top 10 Contributor
8693 solutions 71056 answers

Will I lose all my settings by creating a new profile?
No, each profile will have its own distinct settings. If in doubt, make a backup of your profile folders (if you open Help > Troubleshooting Information, then click Open Containing Folder and click up a few levels, you can see where they are all located).

Have you seen this error before?
Not on this site.

How about uninstalling and re-installing Firefox...would that make any difference?
Usually not because usually the problem is your profile. However, if the problem is due to a corrupted program component, then it would help.

''Will I lose all my settings by creating a new profile?''<br> No, each profile will have its own distinct settings. If in doubt, make a backup of your profile folders (if you open Help > Troubleshooting Information, then click Open Containing Folder and click up a few levels, you can see where they are all located). ''Have you seen this error before?''<br> Not on this site. ''How about uninstalling and re-installing Firefox...would that make any difference?''<br> Usually not because usually the problem is your profile. However, if the problem is due to a corrupted program component, then it would help.

Question owner

I know I'm not a tech guy, but the fact that you are a tech guy (I think, right?), and you've never seen this problem on this site makes this even more confusing for me. I will take a look at the profile directions, and try to get to it before tomorrow. Thank you.

I know I'm not a tech guy, but the fact that you are a tech guy (I think, right?), and you've never seen this problem on this site makes this even more confusing for me. I will take a look at the profile directions, and try to get to it before tomorrow. Thank you.