Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Only the first page for a particular site prints. All other sites are fine.

  • 5 replies
  • 3 have this problem
  • 1 view
  • Last reply by RETierney

more options

I'm running Firefox 10.0.2 on Windows 7 SP1 and when I try to print the web page of the affected URL ( ), only the first page is printed. It prints fine in IE 9. I tried printing in safe mode and it still only prints the first page. I only tried printing it once, after that I used print preview alone. I used print preview on a dozen other sites and it works fine. By the way, on the web page I'm trying to print you must "Show All" at the bottom to expand all of the text. It's just this one web page. Can someone else with a similar setup try print preview on this page for me? I just want to know. I printed it using IE. Interestingly, if you scale the print preview down enough, all of the text shows up. Thanks...

Modified by RETierney

All Replies (5)

more options
more options

Thanks, but I should have mentioned that I already tried all of those suggestions and nothing works. Again, I think this is a feechur in Firefox because if you do "Print Preview" and arbitrarily set the scale to 100 and then incrementally scale down, all of the text will eventually show up. (scale = 40 for me). Thanks so far...

more options

I see the same thing - 40% is small to get that entire article on the first printed page and then the 2nd printed page is blank except for the header and footer. I see that happen with most Microsoft support web pages is I try to print them.

Common fault with Firefox, when a DIV extends beyond the first printed page.

more options

Well, I've made a little progress. I saved the web page source locally and then added the following HTML snippet to the <head> section:

<style type="text/css"> div { page-break-before:always; } </style>

When I display this, the "Show all" does not work, but the page text is still long enough to do "Print Preview" and expect more than one page. The result is a blank first page (expected) and then ALL of the page text is printed on the next two pages.

But I think you are correct "the-edmeister" in saying that Firefox may have a problem when the DIV tag spans more than one page. The reason is that the third page only contains the footer, so I can't say for sure if the whole DIV block was printed. But at least the footer did show up this time.

If I can get the "Show all" block to expand then maybe that question will be answered. Any thoughts?

more options

I inspected both the HTML and CSS files for this web site. The CSS file is common across the domain. All of the web pages under this domain exhibit the same behavior.

All of the text is wrapped in a gazillion DIV tags. Geez Louise they use the 'class' property on just about every HTML tag there is. I'm not an HTML/CSS programmer.

I submitted a bug report so I'm moving on. Thanks...