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FF upgraded to version 10 and now it won't open any web sites.
I had to restart my browser to deal with a page that was hanging, when it restarted, it loaded version 10. Now I cannot use Firefox to access any web sites.
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You may be able to upgrade to a new version Firefox 10.0.1 expected to be available from Friday 10thFeb. That may solve your problem. Obvioulsy you may need to download using another browser that does work, such as IE8, if Firefox is crashed or unusable.
I am presuming you are having problems that the new release will fix. If you wish to investigate further now, please look at the article
- Troubleshoot Firefox crashes (closing or quitting unexpectedly)
- the article explains how to obtain CrashIDs please post a couple of recent Crash IDs, that may help us to work out the cause of the crashes.
- if you only get hangs; see instead: Firefox hangs or is not responding - How to fix
- you may find disabling your JavaPlugin resolves the hangs issue
If you need working version of firefox in the meantime, the easiest solution may be to download, install and use firefox portable 3.6.26 as an additional browser
Hopefully someone will update the article Latest Firefox issues to explain what is happening.
(Rather less user friendly technical discussions in threads:
Modified by John99
When you say "Now I cannot use Firefox to access any web sites" could you describe the exact problem or error? Depending on the problem there are possible fixes here:
Every web page I try to visit displays the same error:
Unable to connect - Firefox can't establish a connection to the server at ....
The site could be temporarily unavailable or too busy. Try again in a few
moments. >> All of these sites are available using IE.
If you are unable to load any pages, check your computer's network
connection. >> Obviously, my computer's network connection is fine, since I'm posting here.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web. >> I had no problems prior to the automatic update to V10, so I'd be suprirsed if this was the problem.
A common cause of that sort of problem is that security software such as a firewall or even a router itself is blocking access, often because the software recognises the original version as a trusted and genuine browser, but does not recognise the new version of Firefox and so blocks it.
Have a look at your firewall/security settings, and the documentation of the software.
What security software (firewall) are you using?
See these articles for more information on the "unable to connect" error after updating Firefox and configuring software firewalls to allow Firefox to connect to the Internet: