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The error message when I add a bookmark

  • 3 replies
  • 15 have this problem
  • 10 views
  • Last reply by billystork

Marlagram
Marlagram
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When I add a bookmark, a window appears with the message: unload: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIObserverService.removeObserver]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://trustchecker/content/trustchecker.js :: <TOP_LEVEL> :: line 991" data: no]

When I add a bookmark, a window appears with the message: unload: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIObserverService.removeObserver]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://trustchecker/content/trustchecker.js :: <TOP_LEVEL> :: line 991" data: no]

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Caused by an add-on related to that trustchecker chrome:// address.

Disable security add-ons until you find the culprit. Start with Ghostery.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Or maybe ZoneAlarm

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

billystork
billystork
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For me the solution was to go into add-ons manager, click Extensions and disable Zonealarm Security Engine.