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I'm getting a not-quite crash in which I lose ability to interact with the window at all. Is there any way to fix the problem itself? All I can do is an inconvenient "fix" in which I open a new window, and it works in the second window for some reason.

  • 2 replies
  • 2 have this problem
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  • Last reply by Tulip

Tulip
Tulip
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I'm experiencing a not-quite-crash every time I attempt to open firefox on my new computer. What happens is that the menu bar (which I prefer to have visible instead of that orange single-button menu) has all the letters on it turn gray, and I lose my ability to click anywhere on the page, including to close it. If I attempt to close the page via the taskbar it doesn't let me. It does, however, let me open new windows via the taskbar which don't have the same problem, which allows for an easy-but-inconvenient fix. I've tried it out and it does not have the same problem in Safe Mode. As a result of not being a "true" crash I can't give a crash ID, so you won't be able to trace it that way, sorry.

I'm experiencing a not-quite-crash every time I attempt to open firefox on my new computer. What happens is that the menu bar (which I prefer to have visible instead of that orange single-button menu) has all the letters on it turn gray, and I lose my ability to click anywhere on the page, including to close it. If I attempt to close the page via the taskbar it doesn't let me. It does, however, let me open new windows via the taskbar which don't have the same problem, which allows for an easy-but-inconvenient fix. I've tried it out and it does not have the same problem in Safe Mode. As a result of not being a "true" crash I can't give a crash ID, so you won't be able to trace it that way, sorry.

All Replies (2)

Chuckwagon69
Chuckwagon69
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Problem: For whatever reason, NoScript is stopping Runescape Community Toolbar from working properly which freezes your first Firefox window.

Fix: Uninstall the toolbar. Disable NoScript. Install the toolbar. Add your RS account to it and make sure it works, then Enable NoScript again.

EDIT: Posted a fix earlier that was wrong. Corrected to the right one, sorry ^_^ Answer was on Runescape Forums.

Modified by Chuckwagon69

Tulip
Tulip Question owner
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Thanks. I'd actually already found that out after some people on a fansite I use suggested disabling one add-on at a time until I found the one causing the problem, but I couldn't find my way back there to post the solution until the email I got when you responded gave me the link to this page. If anyone else has the problem, there's your solution. :D