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Website will not accept personal security code

Posted

From time to time the personal security code entry matrix on my online bank's website will not accept all of my code's 6 digits. I can't remember now whether this was happening before I installed version 4.0 or whether it started then. The point is it hasn't always been a problem.

I've only just installed version 5.0 so have not had the time to see whether it has inherited the same glitch.

I do not have this problem with Safari.

My bank, Société Générale, tell me that other Firefox users are experiencing the same problem, but can offer no help other than to observe that it is clearly a Firefox problem.

From time to time the personal security code entry matrix on my online bank's website will not accept all of my code's 6 digits. I can't remember now whether this was happening before I installed version 4.0 or whether it started then. The point is it hasn't always been a problem. I've only just installed version 5.0 so have not had the time to see whether it has inherited the same glitch. I do not have this problem with Safari. My bank, Société Générale, tell me that other Firefox users are experiencing the same problem, but can offer no help other than to observe that it is clearly a Firefox problem.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"
Read this answer in context 1

Additional System Details

Sites Affected

https://particuliers.societegenerale.fr/

Installed Plug-ins

  • iPhoto6
  • 4.0.51204.0
  • RealPlayer Plugin
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • eMusic DLM 4.1.3.2
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Java Plug-In 2 for NPAPI Browsers
  • Shockwave Flash 10.2 r152

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17517 solutions 158410 answers

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"
Clear the cache and the cookies from sites that cause problems. "Clear the Cache": * Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove Cookies" from sites causing problems: * Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Question owner

Sorry to be a bit late responding.

I'd already got the cache set to clear every time I exit, but hadn't thought about cookies. Clearing the bank's cookies appears to have done the trick.

Thanks very much.

Sorry to be a bit late responding. I'd already got the cache set to clear every time I exit, but hadn't thought about cookies. Clearing the bank's cookies appears to have done the trick. Thanks very much.
cor-el
  • Top 10 Contributor
  • Moderator
17517 solutions 158410 answers

You're welcome

You're welcome