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While using Firefox in my Earthlink webmail account I am unable to use Rich Text in writing new mail. I can use it when I reply.

  • 1 reply
  • 9 have this problem
  • 15 views
  • Last reply by cor-el

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This just happened a couple of months ago.

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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: